Startickets Reviews 

Purchased Tickets for 15th Aug Vs Bournemouth. Very sceptical about tickets as you here a lot about scammers.
Sent a few emails back and got so hopefully 🤞 it comes through as it would break my 13 year old disabled sons heart if this is indeed a scam.

I too have not got tickets and been scammed. I have a disabled 13 years old son who is now absolutely devastated.

Thank you Star tickets for ruining his summer.

I bought tickets for Liverpool V Man U in October. I received an email stating that my order was being processed - the money has left my bank account. I was dubious (and still am, hence the review), due to the ticket price, which is 'well below' what similar companies are charging for the same event. However, I decided to take the risk. Having done some research, I am now 'very suspicious' indeed. Nevertheless, I would be happy to be and hope I am proved wrong. If so, I will be glad to return to my review and edit appropriately. Before any further comment, I would like to request information from the company as follows. In a reply to a customer comment you made the following statement.

"Thank you for sharing your concern. We want to reassure you and everyone reading this that we are a legitimate, fully registered business."

I would like you to confirm where you are registered and what the registration number is, company name...

You also stated the following.

"If you’d like to know more about our business registration, payment processes, or anything else, please don’t hesitate to contact us directly. We’re always happy to help and be as transparent as possible.

I sent you an email and have not received a reply yet. It was very recent, so I can accept that a reply may still be forthcoming. However, in the mean time I have requested the same information again here - a company information request as detailed above.

EDIT 1: Due to the concerns stated here, plus a number of others which I will refrain from sharing, at least for now, I have asked this company for a full refund. The company, via email have stated that they will issue a full refund. If this refund is received I will be back to edit, delete or provide a new review. In the meantime I will upgrade my star rating to 2.

EDIT 2. My reply to your comments below and emails. 1, As stated to your CEO I will not be responding to multiple emails, creating numerous threads from nameless individuals. I will only converse with the CEO directly via emails henceforth, as noted via emails with the CEO for reasons of clarity and convenience. 2. The matter has not been resolved financially as I see it, until a refund has been received. Moreover, despite the fact that you state below that a refund has been issued, I have a number of emails from Star Tickets stating that they will not be giving a refund, received after your statement was made. Needless to say, no refund has yet been received. 3. Questions concerning the credibility of your positive revues sent to your CEO remain unanswered, along with other questions converning business and website registration dates. 4. Below you state the following, "repeated public reviews appear to contain statements that we believe are damaging, misleading, and potentially defamatory." This is the only review concerning your company and you have also been asked for and provided no evidence to the contrary. Once my money has been returned and if the CEO is able to give an adequate reply to the questions I raised clearly and directly, I will be happy to again edit and consider deleting the review. 5. Kindly note that you flagged my review on legal grounds and that TustPilot hid the review while making their own investigations. Needless to say, the review is now visible and active again. I look forward to an amicable solution to the issues noted in this review.

I have ordered community shield tickets and originally left a bad review as hadn’t heard anything from them. I then got a phone call saying everything was ok and could I remove my bad review, which sadly I did. Now 5 days away and I’m asking for the tickets with no reply to emails.
Have booked train tickets and hotels so feel a lot of money has been wasted.
Please think before you buy anything from these people.

Deffo a scam site look at all the date off experiences

Latest Update - 5 days until the Community Shield. No tickets yet / the website taken down and nobody answering emails. SCAM? I should have listened to that voice in my head!

Update - got a lovely phone call from someone at the company apologising for not getting a email back to me. They were very busy. He sent the email confirmation when they were on the line telling me that I will get the ticket 5-7 days before the game. I’m a lot more hopeful now. Fingers crossed all is good. I will upgrade my review and I WILL post a confirmation when I get my tickets. All good hopefully!!!

Scam alert? Have just bought tickets for community shield but thought I would look at reviews. This company has 5 reviews ALL WRITTEN ON THE SAME DAY and all for experiences of 7th June. That was after the season finished.
If I do get my tickets I will scrap / rewrite this email. I have had no confirmation from the company although my money taken.
I think this is a scam but am hoping it isn’t!