Star Parking Limited Reviews 

191
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability, efficiency, and punctuality, often noting a stress-free experience. Many people highlight the staff as friendly, courteous, and accommodating, often going out of their way to assist. Reviewers appreciate the excellent communication and quick responses, making arrivals and departures seamless. However, some customers also noted issues with excessive waiting times for car collection or drop-off, often longer than initially stated. A few other people also felt that the overall service was poor, and some reported concerns regarding car security or damage upon return.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, reliability, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their excellent, friendly, and... See more

Location

Customers had ambiguous experiences with location, with some finding it convenient for regular parking at... See more

Response time

People report ambiguous experiences with response times, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Star Parking for a number of years now - 2 to 5 times a year for days and months of parking. Never look anywhere else as they have always given excellent service. Treat my cars with re... See more

Rated 5 out of 5 stars

I have been using Star Parking for more than 10 years for my Heathrow travels, several times every year. They have never let me down and always do what has been agreed. Star Parking are also ver... See more

Rated 5 out of 5 stars

Star parking made a very stressful time extremely easy! Having a total tyre blow-out on the way into Heathrow, I had to leave the car in the short term parking, with no way of it being moved. The St... See more

Rated 5 out of 5 stars

Reza meet and greet customer service was outstanding. I was well received and given assurance about my car's safety. He made sure he understood when my flight will be returning so as to know when I wi... See more


Company details

  1. Valet Parking Service
  2. Airport Shuttle Service
  3. Parking Lot

Written by the company

Your Airport Parking Journey with Us At Star Parking, our unwavering commitment is to provide customers with an unparalleled parking experience at the most competitive prices. Since the year 2000, we have consistently been the preferred choice for meet-and-greet airport parking at London Heathrow Airport. We take pride in delivering our clients the most competitive rates for airport parking Experience the difference of parking with Star Parking, where our commitment to excellence, strategic partnerships, and unparalleled service sets us apart from the competition. Trust us to provide you with a seamless parking experience that exceeds your expectations every time you choose to park with us at Heathrow, Gatwick and Luton


Contact info

4.1

Great

TrustScore 4 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(191)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used this company for more than…

I have used this company for more than 20 years and they have never let me down, a real achievement as my travel can be at short notice, involve many changes and often without a firm return date until a couple of days before it happens. They have been great,

6 November 2018
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. Would be better if they meet and greeters had Star parking clothing or hi-vis. stood for ages waiting to meet someone. he was also there waiting for me but as he didn't have any Star Parking logos I didn't realise who he was.

This is only a minor thing to make the service better. other than that it was excellent service. staff were very friendly and helpful will definitely be using you again.

26 June 2017
Unprompted review
Star Parking Limited logo

Reply from Star Parking Limited

Thank you for your review. The drivers should be wearing there hi-vis with the Star logo on, so I will look into why he did not have this on.

Rated 5 out of 5 stars

Star parking- good service & convenient

Star parking gave me great service the first time I used them, which was last year. The service itself is very useful as it is so convenient. They have also given me a good price in my recent dealings with them.

21 June 2017
Unprompted review
Rated 5 out of 5 stars

We have used Starparking several times …

We have used Starparking several times and can honestly say that they have never disappointed us. Our vehicle is collected promptly from the departure area and is returned as soon as we've collected our luggage. The staff are friendly and courteous and I'm sure we will continue to use this company whenever we fly from Heathrow.

16 June 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look