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Starcycle Reviews 

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TrustScore 3 out of 5

3.2

Motorcycle Dealer
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Company details

  1. Motorcycle Dealer
  2. also in
  3. Motorcycle Parts Store
  4. Motorcycle Repair Shop
  5. Motorcycle Shop

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

1 review in the last 12 months

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Rated 1 out of 5 stars

Refund offered, then "PLEASE CONTIUE WITH VCAT"

I bought an EMX Ride kids' e-bike (order #15617, $899) in September. It arrived missing the wheel bolts, the charger blew up and the handlebar stem cracked. On 15 Oct Star Cycle offered a replacement; I chose a refund under the Australian Consumer Law and returned the bike at my cost. They've had it since 20 Oct. On 27 Oct they said they were "willing to… refund", but only if I returned the charger that had blown up. That afternoon, after I asked them to refund $1,092.55 (bike, charger, postage), the full reply was: "PLEASE CONTIUE WITH VCAT." So I'll be filing at VCAT. No bike, no money.

Dean B.

28 October 2026
Unprompted review

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