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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, highlighting their quality and authenticity. Many people appreciate the competitive pricing, often finding deals and sales that offer significant savings compared to other retailers. The delivery service is frequently mentioned as fast, prompt, and efficient, with items arriving quickly and well-packaged. The overall service, including communication and after-sales support, is also highly regarded. However, some customers experienced issues with communication regarding specific orders, noting delays in responses or follow-ups. A few other people also felt that the quality of service had declined recently, and there were isolated reports of products developing faults shortly after purchase, leading to disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the quality and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight finding the cheapest... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the speed of... See more

Quality

Users describe positive interactions with quality, frequently praising the genuine and undamaged nature of... See more

Service

Clients share positive opinions on service, consistently praising the excellent and impeccable support... See more

Based on these reviews

Rated 5 out of 5 stars

Have bought a couple of pieces from Starbuy and have been extremely happy every time. The prices are fantastic and their regular Weekend Flash Sales offer bargains that I literally not seen bettered a... See more

Rated 5 out of 5 stars

Starbuy are more than just sellers of quality timepieces. The whole team from top to bottom always go out of their way to make your experience special and unique for you. Spending time with you .... See more

Rated 5 out of 5 stars

Purchased the Seiko SRP852J Presage watch for my wife as a surprise gift. The watch was delivered via express post at no extra charge to myself, within 2 days it was delivered from Sydney to Melbourn... See more

Rated 5 out of 5 stars

The best part was the price. After searching the internet for weeks and missing the boxing day sales prices for the item as I was away on holidays, I could not believe my luck. Delivery was prompt (an... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Excellent service. I ordered the watch one day and received it a day later via express post.
A beautiful time piece and a great price.
I would definitely buy from StarBuy again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with StarBuy

Great experience with StarBuy. Purchased an Oris watch - communication was prompt and delivery was quick. Watch arrived exactly as described and well packaged. I will keep buying from them!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Super quick dispatch and great…

Super quick dispatch and great attention to detail with the packaging, and great follow up service when I couldn’t get it going - set me on the right path and very knowledgeable about my order. Wholeheartedly recommend 👍

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous buying experience from Starbuy!!

Starbuy had a 24 hour deal on the Super Seville 96B439 for the cheapest price I had ever seen online; it was too good to pass up!
From the moment I finalised my purchase till I received my delivery I felt like communication from the seller was excellent every step of the way. My new watch arrived well packaged in perfect condition. You can tell you're buying from a professional who cares about his customers and business. I would buy again and will be recommending Starbuy to all my friends, work colleagues and family. Thank you for looking after me!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was top notch

Customer service was top notch, with prompt responses to my email enquiries. Shipping was exceptionally fast, item was posted very fast and arrived at my door in Darwin within 4 days. The price was also really good, the best deal I could find online. Overall a 10/10 experience.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Best

Great price's, great watches and great staff. My go to watch dealer.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This was my first time buying from Starbuy and I was very impressed with the service. The watch arrived promptly and they sent emails on showing me how to care for my watch, which is appreciated. The price was also much lower than anywhere else.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy transaction

Easy transaction , arrived within days and cheaper by a mile from other retailers . Thankyou Starbuy will definitely purchase again from you

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Buyers Luck

The best part was the price. After searching the internet for weeks and missing the boxing day sales prices for the item as I was away on holidays, I could not believe my luck. Delivery was prompt (and free) and after sales service in activating the guarantee was unexpected but much appreciated . Fantastic!

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting 😵‍💫

I'm still waiting for Deepak to call me regarding a specific watch we agreed to put on side ...I have been waiting since November ! I only bought a dozen watches there maybe wasn't enough for them to be bothered to contact their customers....also had a problem with a Bausele watch jumping the time, returned came back 6 weeks later apparently nothing wrong. It use to be good something had changed since end of last year

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Upset and underwhelmed

Purchased a new Oris Pro Pilot X 400 which developed a fault within weeks. Despite this, I was required to wait weeks for assessment rather than being offered a refund under Australian Consumer Law. Communication was slow and the process unnecessarily drawn out. Disappointing experience for a premium purchase.

1 January 2026
Unprompted review

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