Staples Reviews 687

Delivery date estimate was clearly intentionally wrong. Within minutes of placing order, date started slipping (and cancel button disappeared.)

I am leaving Staples. Located on 19 Commercial Way in Springhill Florida. I am so disappointed. All I want It was a simple sign with six words on it. The girl couldn’t help me, because I needed to create a file myself. She could not do anything more for me. I have to go home. Create a word file and I guess email it to them it to them. So totally disappointed in the service. No accommodations for anyone who may not be computer savvy. This was the Manager talking to me, and then I requested to speak to the manager. She said she was the manager, and that the guy next to her was the assistant manager or whatever. I have no idea what the world is coming to with technology, and the lack of help from workers in the stores. So, if you are older of age, and not computer savvy, you cannot come to Staple. I will gladly find another printing place and order the 6 word sign that I want for my students.

I ordered a keyboard and a mouse and it did not get delivered to my address. I did chat with the customer service and they helped me with a reshipment which eventually got cancelled by staples and i was told to call them up, only to hear I can't have my refund or reshipment as staples thinks it's delivered. Horrible customer service and delivery experience, please refrain from expecting any kinds of service from the platform

update: after complaining and due to the review the customer care did refund me for the order.

Staples deserves no stars. I went to my local Staples looking for labels. They didn't have them. The lady who tried to help me said she could order them. They would be in the store the next day. I called the next day, and the same lady told me they were not in, but they should be in by closing. I ended the call. 15 minutes later, I received an email informing me that the labels would be delivered in 11 days. I immediately called and canceled the order. I waited for my refund. It didn't come. I called to complain. I was told the labels would have to be delivered to the store and returned before I would be issued a refund, then it would take 3 to 5 more days for the money to show up. I complained to the customer service supervisor, then to the store manager, to no avail. I was told any order had to be cancelled within 30 minutes of the time the order was placed. So here I am, waiting for 14 days to get my money back.

Don’t waste you time and money in staples, Crabs Company

This company is a train wreck. After years of doing business with them, I'm done.
I placed an order last Friday. The first time they tried to deliver to my gated community they could not get in and left.
You are not dealing with UPS. USPS or FedEx.
They use some courier service that is just unreliable. To top it off, I received an email that my order will be delayed until Thursday.
Later on Wednesday, at 8:30 PM they said the order was delivered. They would not be able to deliver it unless I was notified by security at the gate, which I was not.
When I called Staples they kept me on hold and then said it was shipped back to the warehouse. They reordered the product, and here we are again with no delivery.
Fortunately this was for a $50 order. Can you even imagine sweating this out if it was a $1500 computer or $800 printer?
They really should just go out of business or be taken over by Office Depot. They have no business being in business.

Every time I try to order from Staples using my credit card, it asks for a code but by the time the code has arrived it's too late.

whenever I ordered anything from staples, the promised delivery-by-date was always a lie.
days later you'll receive an email that it is delayed, then again then again

We ordered goods worth over £150.00 in August including printer toners which are urgent. Promised next day. It's now 4th September. Their phone lines do not work. We've emailed with no reply. I'm not sure where we go next with this. Please do not use. Use viking as they are absolutely amazing.

Staples is understaffed and its employees are under trained, and the product selection is not the best. In this case it was the closest place I could get what I needed. The ladies room was about what you would expect from a roadside gas station with the toilet out back. Truly disgusting and soap dispenser broken etc.

I ordered an item, and as soon as it turned up I realised it was much smaller than I expected and requested a return. One week later of some emails and some photos of the item back to Staples, they have offered me a refund but only if I return the item at my own expense. The item in question was only £5.30 and the refund was gonna cost me personally £3.35 – they really do not consider that they are competing against them like of Amazon and Ebay which make returns much easier. Won’t be using this on line shop again.

I ordered a chair and I noticed it was going to the wrong address right as the order completed. So I tried to change the address right away but they said they couldn’t do it and I would have to cancel the order, refuse delivery (I again said wrong address) and reorder with correct address. So I did that. This was Thursday, I now had 4 charges (2 chairs and 2 protection plans). From this point on I spent about an hour a day trying to explain to a different chat agent every day about the duplicate charges, then my chair was delivered to the wrong address (I can tell by the picture proof of delivery that it was in my complex, but it certainly wasn’t my front door nor did I know where it was. I tried to call right away right, but you can only chat, which takes forever, but they don’t have any communication with any delivery people anyway, so once again I didn’t get my chair. On the chat for an hour again and next time they said if my chair wasn’t here by Wednesday, it would be free. On Thursday they delivered it to the wrong address again. But this time I went and scoured the whole complex and I found it, unfortunately, I had to pay someone to load it in my car and Eye Care at the stairs for me. But the worst part was, I spent an hour on the phone once again trying to get the charge straightened out because at that point I should’ve had zero charges. Wait for seven days, they said once the seven days came to the charges fell off, but not all of them and then they said oh no the replacement chair was free not the original chair. I guess she just didn’t understand because she was on the other side of the world and English wasn’t her first language and we were texting that there was no original chair. I will never ever order from them again. It was the worst week of my life.

machinery poorly maintained....print center is so poorly run and staffed as to render it undependable and all but useless...wonder how long this poorly conceived business will survive...no one buys business products/services there and store is filled with coffee, paper products, and other general merchandise junk. A business clearly directed and managed by incompetent suits....Amazon returns may be the only reason they are still operating at least in Vero Beach

spent 10 mins in line to make purchase. it took this long because everyone in front of me was making amazon returns!!
employees at store were complaining also....said corp makes them run everyone thru same line....returns and purchases...

Cabinet arrived damaged, was collected and replaced the next day thanks to Vicky in online customer services, would highly recommend STAPLES and their customer services, Thank you

Bought an ink cartridge and they said next day deliver but guess what maybe a week from now. Not very reliable company.

I placed an order on the website, and everything seemed fine. Three days later, I received email saying the order was cancelled; call them. I did, gave the folks in India all my info, and then they wanted to transfer me and put me on hold for 5 minutes.

I gave up. Let me try to spend my $1000 on a site where they actually want to sell me something.

My account information, despite not ever buying anything online, cannot easily be deleted; you have to call them/Email them, fill out a Delete Request, & a Do not sell my personal info request. And i cant even make the request because the links you provided are broken. This is inconvenient, meanwhile i'm still getting your emails. This isn't right. Can you please send me valid request to delete my account.

I went in to mail a package but needed a print out to do so. I had the label on my phone but did not know how to print it. My previous visit the female clerk printed it for me and was so pleasant and accommodating. This time the male clerk glowered at me and said the clerks aren’t supposed to do this and told me to go to the printers and do it myself.
I’m 75 and don’t know how to do that and I said I know you’re busy but I’ll wait and you can show me.
He was so rude and said he was too busy. I left and went to the manager and explained I didn’t know how to work the computer/printer he was so defensive and condescending that I gave up and left. I was going to purchase a printer/computer laptop but decided against it considering the poor customer service. I went to UPS where they took care of my printed label and package so pleasant and accommodating. I won’t go back to Staples ever to be humiliated by them. It ruined my day but UPS made up for it with their excellent customer care.
Staples on Merivale Rd. Avoid like the plague.!