Ordered stationery. Very efficient and easy ordering. Came within 24 hours. However, whichever company delivered it, left it unattended in an unmanned reception area without even the courtesy to bu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product arrived exactly as expected — on time, well‑packaged, and with zero issues. Service was spot‑on throughout, and the item was exactly as described. Reliable, straightforward, and hassle‑free. W... See more
Company replied
I cannot fault customer service. After my review about my phone call to them prior to purchasing and being told wrong dims for steps as when they arrived were far too small. They came back to me a... See more
Company replied
Quality teabags at a sensible price. Delivered with speed and attention to detail. As long as Staples have my Twinings brand I will never use a supermarket again.
Company replied
Company details
About Staples UK
Written by the company
Staples is committed to making it easy for customers to buy a wide range home and office stationery products, including office supplies, technology, furniture, and business services. Our mission is to save your time, money and effort so you’re free to do what you do best.
Staples.co.uk is operated in the UK under license to Banner Group Ltd (Company Number 05510758)
STAPLES UK
Written by the company
Contact info
evo Business Supplies Limited, Newland House, Unit 2, Express Way, WF6 2TZ, WAKEFIELD, United Kingdom
- 0333 999 3393
- csd@staples-online.co.uk
- staples.co.uk
4.2
Great
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything promised wad delivered
Everything promised wad delivered, on time and well packed.
21 June 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Asking for review when items have not…
Asking for review when items have not been delivered for a mont. waiting for the item.
30 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. Unfortunately, when a lot of orders are placed at the same time it can sometimes result in a product going out of stock. An email has been sent to follow up on this. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
I don't buy alot from Staples but what…
I don't buy alot from Staples but what I do has always been excellent and remains so today
26 July 2025
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Good all round
31 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Excellent prices for reams of paper
Excellent prices for reams of paper! Quick dispatch. Once again, Staples have come through!
29 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Reply from Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies your items were delivered in this manner. This is not the service we aim to provide. We have emailed you directly to resolve this issue, Kind regards Staples
I would not recommend dealing with this company who have no address or complaints procedure in the UK.
I ordered from their website and paid through Paypal. I got a confirmation of the order from Staples (The Banner Group) but later the website popped up again on my computer showing my order, online, for a completely different price. I telephoned their customer service to ask what this meant and they confirmed the original order and price. Later they sent an email saying that the order had not gone through their system and they had arranged for a refund to Paypal and that I would have to start again if I still wanted the goods. I am still awaiting the refund, and despite frequent assurances that it was coming, it has never appeared because, I have been told, their 'system keeps failing'.
Regardless of the response below, Paypal state that Staples have not cancelled the order. This is what Paypal say today:
"If we had an option to cancel the payment, I would have done this right away for you.
Since this can be cancelled only on seller's side, I would request you to please contact them to cancel this Pamela."
Contacting them means talking only to Customer Services on the phone or by email. They have no address, no complaints procedure (which I have asked for several times).
17 June 2026
Unprompted review
Reply from Staples UK
Hello, Thank you for your feedback. Unfortunately orders can fail at check out for a variety of reasons. As this failed PayPal are in the process of refunding this to you. If you require further information in regards to this please email us at csd@staples-online.co.uk. Kind regards, Staples UK.
Still waiting
Currently, I have not received the order. I have had several updates advising me that there has been a supply issue. Each time I had the choice to cancel the order but I decided not to, in the hope that the order is fulfilled by the next date they have given.
27 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. Unfortunately, when a lot of orders are placed at the same time it can sometimes result in a product going out of stock. I can see our backorders team have been in touch with you regarding a due date for the stock. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples Team
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples Team
'Sold' but not available
Ordered 25/5 - apparently in stock; then told stock due 10/6.
On 10/6 told not until 10/7.
Suggest don't advertise what you haven't got.
25 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. I can see our backorders team have been in touch with you and your order has been cancelled. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
no customer service atr all
Not only that it took them 10 days for deliver of 48 Still glass bottles, the driver broke one and left the glass at the entrance and even diont bother to clean it up
22 June 2026
Unprompted review
Reply from Staples UK
Hello, thank you for your feedback. We are sorry to hear of the issues with your order. I can see the item was out of stock at the time of ordering. Regarding the damages, please can you send a photo of this to csd@staples-online.co.uk. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Order still not received
Item ordered nearly 4 weeks ago & still not received. Nothing to review. Have tried to cancel order online but haven't been able to do that either!
24 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. I can see our backorders team have been in touch with you and your order has been cancelled. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Just not having to worry about anything…
Just not having to worry about anything at all, as already sent to you before yesterday: sorry if I didn't make myself clear.
Thanks for asking - no need to reply.
Vic
24 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Very fast delivery
Very fast delivery, unfortunately the wrong item, not a problem as it was probably on the wrong shelf and still used
26 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind regards staples
Excellent fast service
29 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Quick service
28 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Really good delivers super quick and…
Really good delivers super quick and tracking received
28 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.