Customer service was the key to my great experience. They were warm & inviting from the moment I walked in the door. They were knowledgeable & helpful in a way I hadn't expected. I was in & out in jus... See more
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I was greeted by an employee named Jose who was such a nice guy and he assured me that he could help me get my glasses made. I was so impressed with his knowledge and ease of getting them ordered/ma... See more
Our experience was not pleasant. The customer service is very bad. A young lady in the santee office was very rude. This is the second time that we experienced her unkind attitude and rude remarks.... See more
Company replied
Manager Jose is the goat. Customer service is extremely high and professionalism is outstanding. Will help and work with you on your situation. Would recommend more stars if there was an option
Company details
Written by the company
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Affordable Eye Care for Everyone
Written by the company
- Quality Vision Care That Fits Your Budget
- At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
- Same-Day Glasses, Made Onsite
- Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
- Your Eye Health Is In Expert Hands
- Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
- Eye Care for the Whole Family
- Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
- Most Major Vision Insurance Plans Accepted
- Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.
Contact info
9261 Mission Gorge Rd, Suite B, 92071, Santee, CA, United States
- (619) 552-3244
Two Pairs for $79 + Free Eye Exam
3.8
Great
23 reviews
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Jose was so helpful and patient
Jose was so helpful and patient. He made my experience wonderful.
18 April 2026
I'm very happy have glass-eye provide…
I'm very happy have glass-eye provide my eye is very comfortable can see both far and close.
4 May 2026
Staff was very helpful
Staff was very helpful, friendly, accomodating, and efficient. It's very helpful that Medicare is accepted.
27 April 2026
Place was clean and orderly
Place was clean and orderly. One of the workers there was very effusive to the point where he didn’t give you the opportunity to get a word in. Otherwise, he was very cordial. The technician performing the initial exam was quite good. Very clear instructions and listened to my responses. Articulate and cordial. I had an exam by the Doctor as well. She hardly looked at me when discussing any item. There was no comparison between this exam and my previous one. Never asked if I was experiencing new issues with my vision. Efficient but not engaging. I did get a new prescription and decided to order a new pair of glasses. I was told they would be ready in two weeks and that I would be contacted by the staff when they arrive. Well, it’s passed two weeks and I haven’t heard anything. I believe that I will be looking for new place for my future eye care needs.
13 April 2026
More than I expected.
Customer service was the key to my great experience. They were warm & inviting from the moment I walked in the door. They were knowledgeable & helpful in a way I hadn't expected. I was in & out in just over an hr. Now I'm a walking advertisement at work telling everyone about how happy I am choosing Stanton Optical.
16 April 2026
When I got my guy when I got my lenses
When I got my guy when I got my lenses, they couldn’t put them on my frames and I had to go pay someone else out-of-pocket to get my glasses put together
2 April 2026
jose!
jose!! he went above and beyond. not only was he professional and courteous, he gave me great feedback on style. he also took the time to look at all my price options and i was extremely satisfied. he is an asset to your company!!
11 April 2026
Manager Jose is the goat
Manager Jose is the goat. Customer service is extremely high and professionalism is outstanding. Will help and work with you on your situation. Would recommend more stars if there was an option
9 April 2026
The facility is very clean and orderly
The facility is very clean and orderly. The staff is very professional. The prices are very reasonable and straight forward.
2 April 2026
The Employees at Stanton in Santee are…
The Employees at Stanton in Santee are excellent.
18 March 2026
Great experience from start to finish
2 April 2026
I was greeted by an employee named Jose…
I was greeted by an employee named Jose who was such a nice guy and he assured me that he could help me get my glasses made. I was so impressed with his knowledge and ease of getting them ordered/made that I left feeling very taken care of . He assured me when I would expect them and everything went seamlessly. I couldn’t have received better customer service than Jose !
Much appreciated
Celia Thornton
27 March 2026
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Our experience was not pleasant
Our experience was not pleasant. The customer service is very bad. A young lady in the santee office was very rude. This is the second time that we experienced her unkind attitude and rude remarks. The glasses were nice but the customer service e will definitely keep us from returning. Not helpful in finding frames. We have bought glasses at Stanton3 times and will not be returning to the Santee store.
28 March 2026
Reply from Stanton Optical - Santee
Hello Yelena. We’re very sorry to hear about your experience and sincerely apologize for the repeated issues with customer service at our Santee location, including the interaction you described. We understand how frustrating it must have been, especially after choosing to return multiple times. We’re glad to hear you were satisfied with the glasses, but we regret that the service did not meet expectations. We'll be escalating this internally to ensure it's thoroughly reviewed.
I reused frames and was told they would…
I reused frames and was told they would be tightened. They were not. The lady on phone said that wasnt in the record but I can bring them back. Very inconvenient. Also the pricing is a bait and switch game from the promo deals advertised which are not really available. Store staff was kind, not like 2 years ago when the staff bounced me out of the building.
Michael Patton, PhD
21 March 2026
Reply from Stanton Optical - Santee
Hello Michael, we're really sorry for the inconvenience and confusion you experienced with our pricing and promotion. We understand how frustrating it must have been to expect your frames to be adjusted and find that this wasn't completed. Please note that additional add-ons or frame selections can affect the final price. Thank you for bringing this to our attention—we'll be escalating this internally to ensure it's thoroughly reviewed. We truly appreciate your feedback.
Excellent help in providing frames and…
Excellent help in providing frames and great discounts
18 March 2026
Horrible- over 2 months to get my…
Horrible- over 2 months to get my glasses and never did anyone reach out to let me know there was an issue. I had to keep calling and they kept saying they were being mounted. I will never use Stanton again
13 March 2026
Reply from Stanton Optical - Santee
Hello Alice. We sincerely apologize for the extended delay and lack of communication regarding your glasses. We are always looking for ways to improve and better serve our community, and we'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.
Saving Eye sigh!
While the prices high, the doctor found my husband had macular degeneration and referred him to a retinal specialist, Dr. Shah. She saved my husband’s eye sight. He has wet AMD and has already has had 2 shots. After the first shot, he was able to see two more lines.
The glasses are very nice and. Got all the upgrades.
But saving his eyesight is priceless. I am so glad I thought he needed new glasses.
Eternally grateful.
Deborah Mele for Sal Mele.
Again, thank you.
24 February 2026
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