I wish I knew his name... I came in to clean my glasses, he accidentally broke the frame and replaced it right away, they take good care of customers, im a very thankful customer , excellent service... See more
Company replied
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I wish I knew his name... I came in to clean my glasses, he accidentally broke the frame and replaced it right away, they take good care of customers, im a very thankful customer , excellent service... See more
Company replied
They were very nice and treated my husband and I with respect. Very professional and its pretty cool how the doctors are virtual and can control everything through a computer.
Excellent service for the reason that l do not give 5 stars is because they failed to call that my lenses were already there 5 days ago I had to go to ask but from there on out everything very well... See more
Company replied
The Lady that helped us was very kind and professional she made the experience a good one and helped me get into a quick pair of glasses thank you so much.
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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2901 N Main St, Suite G, 88201, Roswell, NM, United States

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Very nice staff but glasses did correct astigmatism. They are going to need to redone
Staff very attentive and products came in when indicated they would.
The price was extraordinarly expensive. But the service was good
the "free" exam wasn't free, you couldn't get me any deals because I had a high prescription then you said you had to refer me out to a real doctor but have me no referral or reason why I needed to go to some one else
I was told my order would be ready in 3-5 days. It took almost a month to get them. When i received my order it was wrong. 1 pair was suppose to be sunglasses i received them with standard clear lenses. When i addressed it the worker said well it wasnt ordered that way. I proceeded to tell him well thats what i ordered seems like it was put in wrong. The worker said well thats not our fault and i'm not fixing it. You can pay extra and i will fix it. I told him well that's what i ordered the money wasnt the issue the customer service was. I showed him my order on my phone and he said yea that's just the frame not the lenses i told him why would i pick sunglasses from the sunglass area if i didnt want the sunglasses. He said with a smart ass tone well you must've made a mistake then. I will not be coming back to Stanton Optical in Roswell ever again. Worse customer service, horrible salesmen. Exam workers were great though salesmen on the other hand shitty
Lorenzo did an excellent job and got me everything I needed in a timely manner! Will definitely recommend!
I must admit I was skeptical, but the exam was easy, the staff was friendly and the service was great.
Glasses are crooked went back to get them straightened still crooked and I have a glare not good product
There's no Dr. Prescription was wrong 2 times. I gave up. My daughters script was also wrong. This is a garbage place! Don't go here!

Reply from Stanton Optical - Roswell
My first vist i was very impressed. It only took a week for my glasses came in. I went to pick them up and was very disappointed the person handed me my glasses I put them on and told her I couldn't see. I looked and the nose piece was bent wrong. I told her about it she said it would take a few days to adjust. I said the nose piece was bent she said oh you can fix that at home. Not happy.......
The Lady that helped us was very kind and professional she made the experience a good one and helped me get into a quick pair of glasses thank you so much.
Was very pleased with the people that work there and I lived both my glasses and great price.
My order was supposed to arrive on 3/14/26 when I went to pick up my order they told me that they haven’t received it yet, and they didn’t give me any information about when I would receive my order when I asked they lady said her manager would reach out to me with further information and as of now I haven’t heard anything yet from anyone.

Reply from Stanton Optical - Roswell
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