Great customer service. They got me in right away for an eye exam and pulled up my prior info making it easy to order my new glasses.I just got the glasses yesterday and I’m very pleased with how they... See more
Company replied
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Great customer service. They got me in right away for an eye exam and pulled up my prior info making it easy to order my new glasses.I just got the glasses yesterday and I’m very pleased with how they... See more
Company replied
Exam went well like before. However, after purchasing new glasses, I only wished somebody their knew exactly what to do and walk me through the entire process of submitting a rebate. I did happen to f... See more
Company replied
From the first visit the gal that helped me was super nice and welcoming ! The gal that did my eye exam was also amazing - quick and professional! I picked up my glasss and the gentleman was supe... See more
Company replied
Stanton has been very helpful with getting me the perfect pair of frames and lens. Had an issue with the original pair and after a couple of issues they recommend changing frame. Best decision ever. V... See more
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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9362 WI-16, 54650, Onalaska, WI, United States

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Great customer service. They got me in right away for an eye exam and pulled up my prior info making it easy to order my new glasses.I just got the glasses yesterday and I’m very pleased with how they feel and how well I am seeing.

Reply from Stanton Optical - Onalaska

Reply from Stanton Optical - Onalaska

Reply from Stanton Optical - Onalaska
From the first visit the gal that helped me was super nice and welcoming !
The gal that did my eye exam was also amazing - quick and professional!
I picked up my glasss and the gentleman was super nice as well !
Very nice staff and customer service is outstanding !

Reply from Stanton Optical - Onalaska
Exam went well like before. However, after purchasing new glasses, I only wished somebody their knew exactly what to do and walk me through the entire process of submitting a rebate. I did happen to figure it out on my own time afterwards, but still wished someone their could have assisted me all the way.

Reply from Stanton Optical - Onalaska
I heard there was a 50% off sale and I called to see if I needed a new exam; I had just had one last summer.
The person on the phone said no, so I headed in for a pair of sunglasses and I picked out my frames when I walked in the door. The salesperson told me how much, then she thought a minute, did some figuring, and told me to go get another pair of frames. She figured out how to get me the sunglasses AND a new (another) pair of glasses for LESS THAN just a pair of sunglasses.
When I went to pick them up, they were ready for me and the staff was nicer than nice. Picking them up took me less than 5 minutes. Yay!

Reply from Stanton Optical - Onalaska
The staff was amazing. They are very welcoming, helpful and knowledgeable about their work.
Place had bugs crawlingall over. Staff was very rude, tried to sell me something that I didn't need. Told me that I couldn't do the deal I went in for because it didn't cover the right lenses. Very poor selection of frames, and only half were even displayed.

Reply from Stanton Optical - Onalaska
Wasn't told about buying the lens replacement insurance, got a scratch on my lens and they said too bad too sad. There's nothing they could do for me.I could not buy one lens.I had to buy an entire new pair of glasses. They wouldn't even come to the front counter to look at them

Reply from Stanton Optical - Onalaska
Stanton has been very helpful with getting me the perfect pair of frames and lens. Had an issue with the original pair and after a couple of issues they recommend changing frame. Best decision ever. Very supportive and friendly every time we go there.
Very friendly staff and excellent service. Purchased my glasses and it only took a half hour and was able to take them home the same day. I’m going to be purchasing more glasses from them in the future as they also
Have a nice selection to choose from.
received a text saying my glasses were in so I drove a hour down to get them. When i got there they said my glasses werent ready yet
Employees were very kinda and answered all questions very well.
The staff was quick to get the appointment moving and very helpful with finding new glasses.
Great service. Help with picking out lenses and help with insurance. Very knowledgeable.
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