Stanton Optical - Knoxville (Crown Pointe) Reviews 41

I’m not very happy with my glasses. I paid for tinting on my glasses and I specified that I wanted the top that would tent inside of my car which my new glasses does not do I went to your store. They told me that I would have to take off the glare protection in order to get the tinting protection that I was asking for I paid for both. I’m not very happy.

The level of experience and customer service.

For one, when I called to make the appointment, I specifically asked if they would be able to look at a skin tag growing in my lash line. The man at your call center assured me that they would and it was a "comprehensive eye exam". Turns out, that was a lie. I was told after beginning the exam that no one there could look at or advise me on it. I specifically asked because if i had known you all couldn't and that i was going to have to go to a REAL eye dr anyway, I would have saved my 300$. Second, I wasn't seen until an hour and 45 min AFTER my appointment time. Then after being told this all inclusive exam was 79 dollars, mid way through I was told I have to pay 39$ more for an OCT evaluation. When I tried to decline, the lady told me more or less that "Dr so and so" I forgot his name, "doesn't like to give scripts without this" I don't even know who this "Dr" she spoke of was. She must have had him in her pocket, because I never saw him! So basically I was forced to to pay more if I actually wanted to walk out with my prescription. Seems a bit like false advertisement to me, and I declined and was FORCED to pay for a 40$ machine I didn't want.

Service was exceptional!!

Omar is phenomenal! The store was extremely busy but he took his time to help me with my glasses.

I have bought several pairs of glasses at this location and have always enjoyed every experience! The staff is wonderful and are always willing to help in any way—they actually remember me and always provide the best customer service. The glasses selection is great, the store always looks spotless, and the turnaround time is quick. I love going here and will continue to do so!

I am overall happy but I went with the understanding I was getting an eye exam and glasses included which was not the case. Your selection could also use some work.

Great Glasses, Great Service

Very informative and process went smoothly. I enjoy my glasses

They charged me 100 bucks to use my own frames that I paid for an brought in on my own n didn't buy them from them n I still got charged for my own frames not kool

The lady who helped me had tremendous patience and did a very good job of explaining the process! I purchased three pairs of glasses. She was kind to me and made my visit enjoyable!

You all are doing an awesome job! You have very professional , friendly,, and caring employees! Thank you so much! Wonderful experience!

Great place to go. Helpful, friendly, not a huge wait. We were walk ins. My husband and myself and we were taking care of right away. We will keep this as our new eye place .

The staff was amazing

Friendly professional staff, same day service on single vision, overall great experience.

Very good customer service in a very good selection on glasses in my price range

Felt staff knowledgeable and helpful

My experience with Stanton Optical was absolutely great! I was a walk-in and this was my first time ever using them. I was welcomed by Omar whom was very professional, knowledgeable, and has great taste in music. My glasses are wonderful, and has the clearest view I've seen in awhile. Would I choose to use them again?Absolutely, I will share and shout it to the world . You'll never know how good they are unless you give them the opportunity to show you. Have patience when going to them, because they don't have a lot of employees. However, they still can get the job done and professionally at that.