I recently had a very disappointing experience at Stanton Optical, and I feel compelled to share my concerns. From the moment I arrived, the service was unprofessional and disorganized. I experie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I recently had a very disappointing experience at Stanton Optical, and I feel compelled to share my concerns. From the moment I arrived, the service was unprofessional and disorganized. I experie... See more
Company replied
My person who waited on me both visits
Company replied
Was great professional easy
Great experience
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Written by the company
3401 W Airport Fwy, #122, 75062, Irving, TX, United States

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently had a very disappointing experience at Stanton Optical, and I feel compelled to share my concerns.
From the moment I arrived, the service was unprofessional and disorganized. I experienced long wait times despite having an appointment, and there was little to no communication from the staff about delays. When I was finally assisted, the interaction felt rushed and inattentive, as if my time and concerns did not matter.
Additionally, I found the staff to be lacking in product knowledge and customer care. My questions were either answered vaguely or not addressed at all, which made it difficult to feel confident in my purchase. The overall environment felt chaotic, and the lack of coordination among team members was evident

Reply from Stanton Optical - Irving

Reply from Stanton Optical - Irving
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.