Stanton Optical - El Paso (Sunland) Reviews 34

The service and speed

Gracie was very helpful adjusting my new glasses and offering any future assistance

You change my lens that need to change, and Im grateful for this

I forgot her name, but she’s a Manager of the location I always go too on Sunland Park. She really worked with me on my new pairs of what I needed (one pair of my prescription and the pair transition glasses, she gave me an awesome deal I couldn’t walk away from this past Friday. Forgive me for forgetting her name.

great experience

Took months to get my contacts. I’d call and call center said they would give the office the message. Either they never got it, or never called me back. I had to show up in person. Then they said if I ordered the phone, they wouldn’t have taken insurance which sounds like nonsense. The visit was weird- when I had questions they said I’d have to make a different appointment to actually speak to a doctor - more nonsense. There was one person who was helpful.

Absolutely worst experience I’ve had from start to finish. I have contacted the “supervisor department” have yet to hear back from anyone.

Customer service from Ms Griselda
She is the best 110 % manager there. I was treated kindly when I picked up my glasses . She made us feel comfortable. We would definitely recommend family and friends to Stanton optical on Sunland Park. Thank you ms.griselda the manager.

I had an incorrect eye exam, so my glasses prescription was wrong. Luckily, they recognized the error and gave me another exam, and everything was fine. I just had to wait a long time to get the correct glasses.

I came in expecting for my eye exam to be covered, and I ended up paying out of pocket cost. This was an inconvenience, as I was expecting this to be covered by my insurance, which I was told by one of the employees could in fact be used,

Good service, low prices and quality glasses.

I reviewed this location 1 star before and I’m reviewing it 1 star again, the first time I gave a bad review because of customer service and Cynthia must have gotten a talking to because this time when I went in she made sure to let me know that the manager was supposed to call me from the first review, and that talking to went over her head she was rude as ever, so rude I returned my $1,000 worth of glasses and I will never step foot in another Stanton Optical again, besides that Stanton couldn’t get my order right

It's been years I've been here again.This time was also terrible, really bad attitude,let you waiting for more than 2 hours, don't communicate with customers, always with their bad faces, etc....i can keep on going.

When I walked in it took a while for some to ask me why I was there. Then I was told the computers were down. After my eye exam was told that the machines for making glasses were down waited 2 weeks for my glasses. When I picked them up and tried them on I told lady they bothered my eyes. She said give it a week. I couldn't take it so I don't use them. I went to another place to get a new prescription.

Very helpful

The eye exam was done smoothly and the customer service is great!

The staff as always being attentive and accommodating. We went in to pick up an order, they were busy but pulled an extra person to help the patrons picking up orders. Good customer service isnt common and is always a pleasant surprise.

Very poor service

I came in because of advertised special of BOGO & Free Eye Exam and because the website stated that it took my insurance. First, I was told they did not take my insurance, which I questioned because it was listed on the website. After hesitation, the lady went to go talk to someone else and came back to say, yes, they will use my insurance. Next, I was guided to the frames to "choose" my preferences. No guidance saying that "these cost more, these are the ones for the BOGO offer..." Just told to pick the ones that I liked, so I did. After the person entering the glasses and prescription information into the computer, she told me the price, which was for the cost of eye exam, both frames and the lenses. I asked about the BOGO & Free Eye Exam deal and was told that is only for people without insurance! Excuse me? What? I really needed replacement glasses, so I opted for the least expensive of the frames, and with my insurance, still paid over $500! Ouch! For a person on a budget, this hurt. It was like a bait and switch - not cool. Fast forward to my frames being ready for pick-up. I was handed my glasses, I assumed they would have been fitted properly, but they were not. Will I go back to Stanton? No. Would I recommend Stanton? No. Not impressed and my glasses keep sliding down my nose...