Stanton Optical - DeSoto Reviews 

51
TrustScore 4 out of 5

4.1

1309 E Pleasant Run Rd, 75115 Desoto, TX, US


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Rated 5 out of 5 stars

Great customer service and the staff was very helpful and polite and being honest with me about my eye condition instead of just trying to sell me some glasses my wife and myself was very impressed. K... See more

Company replied

Rated 5 out of 5 stars

Stanton Optical in DeSoto off I-35 was a professional, seamless experience! The receptionist saved me time by confirming my current prescription worked. The manager was incredibly kind, fast-tracked... See more

Rated 1 out of 5 stars

The system went down several times. I prefer a doctor in person instead of virtual doctor. My eye glasses prescription was wrong. And took them back still waiting on my refund.

Company replied

Rated 5 out of 5 stars

They are very professional, polite, and caring. I had glasses made from a competitor and they confirmed the same problem I had been having , got me a new pair of glasses and I see so much better now.... See more

Company replied


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 1309 E Pleasant Run Rd, 75115, Desoto, TX, United States

  • 4692137078
Promotion box for Stanton Optical - DeSoto

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.1

Great

TrustScore 4 out of 5

51 reviews

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4.1

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(51)

12,972 reviews in the last 12 months

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Rated 1 out of 5 stars

The system went down several times

The system went down several times. I prefer a doctor in person instead of virtual doctor. My eye glasses prescription was wrong. And took them back still waiting on my refund.

2 July 2026
Stanton Optical - DeSoto logo

Reply from Stanton Optical - DeSoto

Hello Alfredo, we're really sorry to hear about your experience and understand how frustrating it must have been to encounter system issues, have your prescription not work as expected, and experience a delay with your refund. We also understand that virtual eye exams may not be the preferred choice for everyone. Please know that all prescriptions are reviewed and signed by licensed doctors. This is not the level of service and professionalism we aim to provide. We’ve escalated your situation for further review so we can address your concerns. Thank you so much for your feedback.

Rated 5 out of 5 stars
Stanton Optical - DeSoto logo

Reply from Stanton Optical - DeSoto

Hi Alton. Thank you for your review! We're so glad to hear your glasses arrived super fast. Providing quick, convenient service is something we take pride in, and we're happy we could exceed your expectations. We appreciate your feedback and look forward to seeing you again!

Rated 4 out of 5 stars

Everything was good 👍

Everything was good 👍

27 June 2026
Stanton Optical - DeSoto logo

Reply from Stanton Optical - DeSoto

Hi Willie. Thank you for your review! We're glad to hear everything was good during your visit. We appreciate your feedback and look forward to serving you again in the future! 👍😊👓

Rated 5 out of 5 stars

I went to the desoto Texas one and the…

I went to the desoto Texas one and the service is amazing ❤️the assistant manager is the best person in the world, I have no doubt that I will return all the way to desoto from Fort Worth Texas just for the type of service I receive there thank you guys nice job 👍

21 June 2026
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Reply from Stanton Optical - DeSoto

Hello Dioselin. Thank you so much for your wonderful feedback! We’re thrilled to hear you had such an amazing experience at our DeSoto location. It means a lot to know that the assistant manager and the team made such a strong impression that you’re willing to travel from Fort Worth just to visit us—that truly speaks volumes. We appreciate your support and look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Great customer service and caring the staff…

Great customer service and the staff was very helpful and polite and being honest with me about my eye condition instead of just trying to sell me some glasses my wife and myself was very impressed. Keep up the good work.

8 June 2026
Stanton Optical - DeSoto logo

Reply from Stanton Optical - DeSoto

Hello Kenneth! Thank you so much for your kind and thoughtful review. We are truly happy to hear that our team provided professional, friendly, and honest service, and that you felt supported rather than pressured. It means a lot to know both you and your wife were impressed with your experience. We truly appreciate your trust and your support.

Rated 5 out of 5 stars

Staff and customer service

Staff and customer service

2 June 2026
Stanton Optical - DeSoto logo

Reply from Stanton Optical - DeSoto

Hello Vincent! We’re delighted to hear that our staff and customer service made a positive impression. We appreciate your support and look forward to serving you again!

Rated 2 out of 5 stars

Very Unorganized

So far I’ve had to go to this location 5 times to get two pairs of glasses prescription right, and still only received 1 pair. The team working there are really friendly and helpful but seem to be very unorganized and lack of communication with each other.
Also for the quality of the frames are very overpriced. The prices of frames online are priced less than in store.

15 May 2026
Stanton Optical - DeSoto logo

Reply from Stanton Optical - DeSoto

Thank you for your feedback. We're pleased to hear that our team has been friendly and helpful, but we sincerely apologize for the inconvenience and frustration caused by the multiple visits and delays in receiving your glasses. This is not representative of the level of service and care we aim to provide. We also strive to offer quality products and service at competitive prices. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

When I walked in that they were very…

When I walked in that they were very polite greeted me with a great face happy and the lady that did the eye exam was pretty awesome she set me up made me feel really comfortable and then when my glasses came in the guy that he gave it to me but sure they said make sure I was comfortable in them before I left the store and that made me feel very good

9 May 2026
Rated 1 out of 5 stars

Evasive with pricing

I called before I went up there to confirm If they accepted my VA healthcare. They told me yes on the phone but when I got there, they told me it would only be a discount. They are very pushy with buying frames, if you don’t buy one there then you’ll have to pay $130+ for just the eye exam. I just wish they were up front with me about pricing and coverage.

22 May 2026
Stanton Optical - DeSoto logo

Reply from Stanton Optical - DeSoto

Hello Jazeer. We're sorry to hear about the confusion regarding your insurance information, and we regret that you felt pressured during your visit. This is not representative of the level of service and transparency we aim to provide. We have escalated this internally to help improve our processes and ensure better service in the future. We appreciate your feedback.

Rated 1 out of 5 stars

Left out the bifocal part of the prescription …

I pade full price for prescription and did not get it, me nor my kids will I be back, yall don't honor yall customers. I was spending around a thousand dollars a year there, I will take my money somewhere else. It's not even about the four hundred I spent for nothing, it's the lack of care for the customers, I notice this start from the top down.

17 April 2026
Stanton Optical - DeSoto logo

Reply from Stanton Optical - DeSoto

Hello Michael, we’re very sorry to hear about your experience and understand your frustration regarding the prescription concerns and overall service you received. We recognize how disappointing it is to feel that your concerns were not properly addressed, especially after being a longtime customer. This is not the level of service we strive to provide. Thank you for taking the time to bring this to our attention. We’ve escalated this situation for further review so we can address your concerns. We truly appreciate your feedback.

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