Stanton Optical - Cutler Bay Reviews 18

TrustScore 3.5 out of 5

3.4

19270 S Dixie Hwy, Suite D, 33157 Cutler Bay, FL, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Expert advice on my choice of eyewear. Raymond was very helpful and patient. He answered all my questions

Rated 5 out of 5 stars

Very friendly and communicative team. Nice selection of frames. Can't ask more for a walk-in friendly optometrist office

Rated 3 out of 5 stars

Edited to add that Raymond at the Cutler Bay location was very helpful and attentive. He provided excellent customer service and listened to my concerns, provided his expertise and was willing to he... See more

Company replied

Rated 5 out of 5 stars

Great experience. The doctor doing the eye exam is doing it distantly (they're gonna be on the screen), so there was a wifi issue at first. BUT that was fixed quickly. Good price for 2 glasses and fri... See more


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 19270 S Dixie Hwy, Suite D, 33157, Cutler Bay, FL, United States

  • 3054259885
Promotion box for Stanton Optical - Cutler Bay

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

3.4

Average

TrustScore 3.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Misleading advertising

Misleading advertising! The exam is “free” only if you take a pair of glasses with the orange sticker (basically the ugliest ones) anyways! A waste of time. Conclusion: nothing in this life is free! - but aside from all that, the staff were very friendly and professional so my only star is for them ⭐️

6 April 2026
Rated 1 out of 5 stars

Been back three times because the…

Been back three times because the prescription was not correct. It seems to take longer each time they have to fix the problem. I feel like I’m being punished for complaining by taking so long vs trying to put a rush on my glasses which I desperately need.

16 March 2026
Stanton Optical - Cutler Bay logo

Reply from Stanton Optical - Cutler Bay

Hello Gary, we’re really sorry to hear that your prescription isn’t working as expected and understand how frustrating and concerning this must be, especially when you rely on your glasses every day. Thank you for bringing this to our attention—we’ll escalate this internally to make sure it’s thoroughly reviewed. Your feedback is truly appreciated.

Rated 5 out of 5 stars

Yay glasses

Great experience. The doctor doing the eye exam is doing it distantly (they're gonna be on the screen), so there was a wifi issue at first. BUT that was fixed quickly. Good price for 2 glasses and friendly staff. And I can see again! Yay

22 March 2026
Rated 1 out of 5 stars

The quality doesn’t match the price

The quality doesn’t match the price. Too expensive .

20 February 2026
Stanton Optical - Cutler Bay logo

Reply from Stanton Optical - Cutler Bay

Hello Amparo. We're sorry to hear about your experience and that your glases did not meet your expectations. We strive to offer a wide variety of frames and services at competitive prices. We are always looking for ways to improve and better serve our community, and we hope to have the opportunity to better serve you in the future. We appreciate your feedback

Rated 1 out of 5 stars

This experience has been terrible

This experience has been terrible. The customer service is horrible. Never got called when my glasses arrived. Have gone twice to check on the status of my glasses only to find out they have been there since February 25th. My daughter glasses still aren’t at the store and it’s been over 2weeks. The lady at the front in extremely slow to attend you or give you any information in regards to your glasses. No communication at all and on top of it gets annoyed when I ask valid questions like “when can I expect my glasses to come in?” “If you got your shipment today and my daughter’s glasses are not there when do you get the next shipment of glasses?”.
I came yesterday and was told that they would receive them today. I go today and now she says she doesn’t know.

2 March 2026
Stanton Optical - Cutler Bay logo

Reply from Stanton Optical - Cutler Bay

Hello Elizabeth, we’re very sorry to hear about your experience and understand how frustrating it must be to make multiple trips to the store without receiving clear updates about your glasses. Not being notified when your glasses arrived and the delay with your daughter’s order are definitely not the level of communication or service we aim to provide. Thank you for bringing this to our attention. We’ll be escalating this internally to ensure it’s thoroughly reviewed. We truly appreciate your feedback and the opportunity to improve.

Rated 3 out of 5 stars

The doctor sped through my vision test…

Edited to add that Raymond at the Cutler Bay location was very helpful and attentive. He provided excellent customer service and listened to my concerns, provided his expertise and was willing to help resolve my issue with the incorrect prescription.
************
The doctor sped through my vision test and got my prescription wrong. I’ve had to go back twice to get my glasses remade and it’s still not right. I will not be returning to Stanton in the future.

26 February 2026
Stanton Optical - Cutler Bay logo

Reply from Stanton Optical - Cutler Bay

Hello, we’re sorry to hear that your glasses aren’t working as expected. Thank you for bringing this to our attention. We’ve escalated this situation for further review so we can address your concerns. We really appreciate your feedback.

Rated 5 out of 5 stars

Of the two pairs of glasses

Of the two pairs of glasses, one came early and just in time for my weekend trip. I came in on the last hour and was taken care of with eye exams and prescription done before the hour was up. Of course I was the only one there.

23 February 2026
Stanton Optical - Cutler Bay logo

Reply from Stanton Optical - Cutler Bay

Hello Javier! We’re glad we were able to get your eye exam and prescription completed quickly, and that one of your glasses arrived just in time for your trip. We appreciate you sharing your experience!

Rated 5 out of 5 stars

Karen and Enrique were very helpful

Keren and Enrique were very helpful. The rest of the staff was great as well. It was very easy to book my appt and my wait time was low. Everything in store was clean and tidy. I love my new glasses. Stanton felt like a mom and pop shoppe offering service not seen every where.

23 February 2026
Stanton Optical - Cutler Bay logo

Reply from Stanton Optical - Cutler Bay

Hello Titania! We’re thrilled to hear that Keren, Enrique, and our team provided helpful and attentive service. It’s great to know your appointment was easy to book, your wait time was low, and you love your new glasses. We appreciate your kind words and look forward to seeing you again!"

Show reviews in all languages. (18 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look