Everyone was so friendly and they helped me to understand each point of the process-including understanding our insurance. My daughter loves her glasses also!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Everyone was so friendly and they helped me to understand each point of the process-including understanding our insurance. My daughter loves her glasses also!
Company replied
Great customer service and it's nice to be able to have some new glasses after my previous ones failed to help me see as good. Staff was great and therefore my experience was great.
Company replied
Didn’t send email when glasses where done had to call twice sent the email after & had to search a little minute for my name/glasses asking if I received a email but I called
Company replied
Nice and quick service. Glasses were sent quicker than expected. With two cases and microfiber cleaning cloths. Prescription was given with all relevant information.
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Written by the company
5400 Forest Dr, Suite B, 29206, Columbia, SC, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone was so friendly and they helped me to understand each point of the process-including understanding our insurance. My daughter loves her glasses also!

Reply from Stanton Optical - Columbia (East Forest Plaza)
I picked up replacement frames for my glasses. My order was easily found and the associate who assisted me was professional and nice.

Reply from Stanton Optical - Columbia (East Forest Plaza)
Didn’t send email when glasses where done had to call twice sent the email after & had to search a little minute for my name/glasses asking if I received a email but I called

Reply from Stanton Optical - Columbia (East Forest Plaza)
Nice and quick service. Glasses were sent quicker than expected. With two cases and microfiber cleaning cloths. Prescription was given with all relevant information.

Reply from Stanton Optical - Columbia (East Forest Plaza)
Great customer service and it's nice to be able to have some new glasses after my previous ones failed to help me see as good. Staff was great and therefore my experience was great.

Reply from Stanton Optical - Columbia (East Forest Plaza)
Very helpful and nice . Did my exam one day had my glasses the next . I'm very happy 😁😁

Reply from Stanton Optical - Columbia (East Forest Plaza)

Reply from Stanton Optical - Columbia (East Forest Plaza)

Reply from Stanton Optical - Columbia (East Forest Plaza)

Reply from Stanton Optical - Columbia (East Forest Plaza)
The absolute best!!!!!! Customer services is the best, doc was the best, Mrs. Marsha was the best, the guy and the tech are the best! Perfect!

Reply from Stanton Optical - Columbia (East Forest Plaza)
At first the experience went well. I did believe that my prescription was not correct the first time I was there, but was told to give it 4-5 days for my eyes to adjust. I ended up having to go to the Harbison location to see the on site doctor because the store manager stated I needed my eyes dilated. Dr Waldrop did a very thorough exam and told me I didn’t need glasses and that I have an accommodation insufficiency. I have 20/20 vision and no astigmatism like I was told I had at the first exam. I did not need my eyes dialed for this. After everything was said and done, I do not believe my first exam was good as it was a zoom call with a doctor that remotely did 3 slides on my eyes and looked over the machine results. This doctor during the zoom exam even explained that I didn’t need to wear my glasses all the time and that I had 20/20 vision. I just was farsighted and had an astigmatism? This didn’t make sense to me at first because the prescription gave to me was very low to begin with and contradicted me having to wear them all the time for my eyes to adjust. I believe if the initial exam was more thorough, I would not have wasted money on glasses I didn’t need, take off work for another appointment, and didn’t have to experience the headaches I had wearing glasses during the adjustment period. While I understand it’s a free exam with a glasses purchase, I would have rather paid for an exam explaining my eye disorder than going through all of this. I truly feel like this business is more of a retail glasses shop rather than actually addressing eye issues. If you just need glasses and have prior prescriptions, you are probably fine. But if you failed a DMV vision test for the first time and need to figure out what’s going on, just go to an actual optometrist.

Reply from Stanton Optical - Columbia (East Forest Plaza)
Loved everything about the service that was given thank you I wish I could do more

Reply from Stanton Optical - Columbia (East Forest Plaza)
No long waiting. Great customer service. Staff was pleasant. I got what I needed same day. This newest location is small & clean.

Reply from Stanton Optical - Columbia (East Forest Plaza)
I scheduled an appointment for the most part because my eye was red, swollen and somehow I scratched the cornea. I told the guy I need to have an eye exam for that reason and to get new glasses. I did not realize it was a virtual visit and would not be prescribed eye drops. I still got my glasses but had to go and get another eye exam for the original problem to get Rx. I could have done all of that at the visit I had with an in house doctor to get eye drops. So I was not impressed because my needs were partially met and they did not explain this to me prior to arrival. Glasses I chose are nice.

Reply from Stanton Optical - Columbia (East Forest Plaza)
First appointment, unlikely to make a return visit. I scheduled my appointment online, which was easy. I got there and didn't have a long wait before I was called back. Staff was friendly. Then we got set up in another room for a virtual visit with the doc, and thats where things went downhill. I could barely hear the doctor, they didn’t talk to me, just completed the exam, so I couldn't ask about some recent vision concerns. As an added bonus, I was tested for my far sight correction and the tech was informed I didn't need a nearsighted test. I've been wearing prescription readers for 20+ years, but again, couldn't say anything. Just going for an eye check, they seem okay. Basic issues, they may be able to meet the bar. Have prescription glasses for 20+ years, well you may miraculously have perfect vision, but still get a headache and have swimming letters and words when you don't wear the glasses that are unnecessary.

Reply from Stanton Optical - Columbia (East Forest Plaza)
I feel I should have been informed that those types of transition lenses do not work inside a vehicle. I specifically mentioned that I needed them for driving. I spent a significant amount of money on these glasses, and they are unfortunately useless for my needs.

Reply from Stanton Optical - Columbia (East Forest Plaza)
Great service, amazing staff , very kind took the time to make sure i liked my glasses; loved the whole process.
Staff was very nice an helpful… service was fast an different but nice
Canceled my appointment as I was driving there. 15 minutes before. I tried to give this place another chance and this is the second time Ive tried to get an exam through them, they’ve cancelled, and I always just end up going somewhere else.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.