Stanton Optical - Chattanooga (Hamilton Place) Reviews 24

TrustScore 4.5 out of 5

4.3

1906 Gunbarrel Rd, #112, 37421 Chattanooga, TN, US


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See what reviewers are saying

Rated 1 out of 5 stars

False advertisement I won’t do business with liars, get your 2 pairs of glasses plus eye exam for $79 off your window if you know darn well yi7 don’t plan on offering anything close

Rated 5 out of 5 stars

Everyone has been super friendly and helpful when we’ve needed their service. They’ve also been very generous and helpful in working with us to help keep our costs lower for our family.

Rated 5 out of 5 stars

Great customer service. Eye exam is an extremely easy process. Friendly staff that willing to help and answer any questions a patient could have.

Rated 5 out of 5 stars

Great patient staff. Very kind and listened to my concerns and what I wanted in glasses. Explained my vision benefits in great detail. Great conversation too.


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 1906 Gunbarrel Rd, #112, 37421, Chattanooga, TN, United States

  • 4233259176
Promotion box for Stanton Optical - Chattanooga (Hamilton Place)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.3

Excellent

TrustScore 4.5 out of 5

24 reviews

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Rated 1 out of 5 stars

Sold New Glasses… Then Told Not to Wear Them

I came in to pick up a new pair of glasses and was told by the associate assisting me that my prescription should not have been put into plastic lenses, as it falls outside of your company’s guidelines. She mentioned she was unsure why they were made that way.

When I tried the glasses on, I immediately noticed a “fishbowl” effect and brought it up. She explained that the curvature of the lens was likely causing the issue and that polycarbonate lenses would have been more appropriate for my prescription.

I then asked whether I should be wearing these glasses, and she told me they could serve as a backup pair but that she would not recommend wearing them for extended use.

That response was concerning. I pointed out the irony of being sold a new pair of glasses that I’m now being advised not to wear regularly. At that point, she reiterated that I should have purchased the polycarbonate lenses. No resolution was offered, and I left with the glasses as-is.

I’m sharing this because it reflects a breakdown somewhere in the process, whether in how prescriptions are reviewed, how lenses are recommended, or how orders are fulfilled. At a minimum, it led to a confusing and frustrating customer experience.

27 April 2026
Rated 5 out of 5 stars

Helpful and generous

Everyone has been super friendly and helpful when we’ve needed their service. They’ve also been very generous and helpful in working with us to help keep our costs lower for our family.

24 April 2026
Rated 5 out of 5 stars

This is my second time with the staff…

This is my second time with the staff at the Gunbarrel location in Chattanooga. I could not be more pleased and love my 3 pairs of glasses. I was especially happy to have the same tech again who helped with selecting and ordering my glasses.. she is wonderful and a real delight to work with.

2 April 2026
Rated 5 out of 5 stars

Great patient staff

Great patient staff. Very kind and listened to my concerns and what I wanted in glasses. Explained my vision benefits in great detail. Great conversation too.

10 March 2026
Rated 5 out of 5 stars

Great customer service

Great customer service. Eye exam is an extremely easy process. Friendly staff that willing to help and answer any questions a patient could have.

25 March 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Jerry is amazing and the owners went above and beyond for me when I damaged glasses in a car accident.

25 February 2026
Stanton Optical - Chattanooga (Hamilton Place) logo

Reply from Stanton Optical - Chattanooga (Hamilton Place)

Hello Carrie! We’re glad to hear Jerry and our team were able to provide excellent service and support after your glasses were damaged. Thank you for sharing your positive experience!

Rated 5 out of 5 stars
Stanton Optical - Chattanooga (Hamilton Place) logo

Reply from Stanton Optical - Chattanooga (Hamilton Place)

Hello Megan! Thank you for your feedback! We’re glad our employees were helpful and look forward to serving you again!

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