The office was understaffed (not the people who were working's fault), but having the salesperson do the diagnostic exam was less than desirable. I also paid an extra $60 for an appointment with an ac... See more
Company replied
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The office was understaffed (not the people who were working's fault), but having the salesperson do the diagnostic exam was less than desirable. I also paid an extra $60 for an appointment with an ac... See more
Company replied
Five stars goes to the staff at the Atrisco location. This location’s staff Maria, Ashley, the eye technicians, are the most professional and polite staff I have seen. These amazing women do their j... See more
While my experience didn’t start perfectly, the way this company resolved the issue completely turned it around. Their team was attentive, respectful, and committed to making things right. It’s clear... See more
All the staff there were so helpful and understanding! As many times i asked for my glasses to be fixed they were really patient doing their job even though i had to exchange the model at the end. Eve... See more
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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4208 Central Ave SW, Suite D, 87105, Albuquerque, NM, United States

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For the 3rd or 4th time they had my sun glasses prescription wrong. I was told they would mail me the correct ones but I never received them. I called AGAIN today and no one helped and never called me back. I just called a few minutes ago and a gentleman was finally helpful. I will NEVER recommend you to anyone. Horrible service!

Reply from Stanton Optical - Albuquerque (Atrisco)
The ladies were very nice and very helpful and knowledge in their work. Very professional to the customers. I will be returning for more glasses thank you ladies you were all the best yup yup
My glasses we completely messed up and took weeks longer than I was told
Employees were rude. They were giving me prices on the exam without even asking if I had vision insurance. They sold me lenses without explaining the options in lenses. I was texted twice that my glasses were ready and upon showing up they weren’t.
Such nice, helpful people working here, especially Maria.
I liked that there was such a wide variety of frame selections.
I would like the doctor to be present in person not on a screen
I’m very pleased in how my new glasses came out thank you 😊
While my experience didn’t start perfectly, the way this company resolved the issue completely turned it around. Their team was attentive, respectful, and committed to making things right. It’s clear they care about their customers, and that goes a long way. I appreciate the effort and would gladly recommend them.
All the staff there were so helpful and understanding! As many times i asked for my glasses to be fixed they were really patient doing their job even though i had to exchange the model at the end. Everything was an excellent experience!
Five stars goes to the staff at the Atrisco location. This location’s staff Maria, Ashley, the eye technicians, are the most professional and polite staff I have seen. These amazing women do their jobs with patience, and expertise. You have really good employees at this location, Stanton Optical. Please hire more staff so you don’t burn out fantastic employees
The customer service wasn't that great, seems like you have to try and get there attention and the wait takes longer. Customer service needs to be worked on.

Reply from Stanton Optical - Albuquerque (Atrisco)
The McDonalds of eye care. I didn’t even see the doctor. The underpaid tech did the exam and the doctor “signed off” on it. Gave me bad information over the phone TWICE. Had to reschedule the first time. So expensive. Took FOREVER. It was like a puppy mill. Completely understaffed

Reply from Stanton Optical - Albuquerque (Atrisco)
I don't like the fact that there's not a optometrist to actually talk to. Not one that's behind a screen. Other than that my glasses are good.

Reply from Stanton Optical - Albuquerque (Atrisco)

Reply from Stanton Optical - Albuquerque (Atrisco)

Reply from Stanton Optical - Albuquerque (Atrisco)
Loli and Ashley were very helpful and both very sweet. They made this process super fun and easy. The next day, I took my daughter in and we met Maria and another young lady. Both of them were wonderful. You're definitely hiring the right people for the job.

Reply from Stanton Optical - Albuquerque (Atrisco)
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