Stan. Reviews 

167
•
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were let down by their experience overall. Active customers frequently reported highly frustrating technical problems, including constant video buffering, lagging streams, and sudden connection dropouts during live sports broadcasts, major matches, and regular television shows. Subscribers also expressed deep dissatisfaction regarding escalating monthly subscription fees, mandatory sports package add-ons, ongoing difficulties with account management, and the unexpected introduction of commercial advertisements into previously ad-free programming. Though some reviewers were happy with the platform, they praised the superior sound quality, a solid movie selection, and reasonable monthly pricing for their top tier subscription plan.

What people talk about most

Service

Reviewers express profound dissatisfaction regarding the service, frequently highlighting frustrating... See more

Subscription

Users describe negative interactions with subscription fees and services, citing high monthly costs for... See more

User experience

Customers expressed deep dissatisfaction with the poor user experience, highlighting constant buffering,... See more

Product

Customers consistently note ambiguous experiences with product, highlighting a broad selection of movies,... See more

Price

People report negative experiences with price, expressing frustration over increasing subscription costs and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Previously used Stan, cancelled ages ago, however recently received an email with a $2 a month for 2 months to re-activate the account on Basic Plan. Well, ignoring content, the continual buffering... See more

Rated 1 out of 5 stars

I’ve added Stan Sport to my base package at an extra cost of $17 (now totalling $37 per month) so I can watch EPL games. But this service is absolutely appalling with constant interruptions and buffer... See more

Rated 1 out of 5 stars

The quality of goal rush or not a 4k production is like a dual up connection and virtually unwatchable. They have also axed about 50% of analysis shows and more expensive than optus that was more co... See more

Rated 1 out of 5 stars

Literally the worst service ever received. I canceled my account, they then put it back on and continued to charge me and when I contacted them for a refund and finalised cancellation, they returned 1... See more


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 94168856924

  1. Movie Streaming Service
  2. also in
  3. Movie Rental Store
  4. Movie Theater

Information provided by various external sources

Stan is an Australian streaming company which offers selected movies and TV shows by subscription.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(167)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

STAN is a complete waste of your hard earned money.

I signed up to STAN to check the selections and it was not very good, so I decided to cancel the subscription. Not only they charge $17 per month, but they also charge $20 for cancellation, including writing a letter (another wasted time and effort). Who charges cancellation now adays for movies subscription? Never again, what a complete waste of money that was. DON'T EVER WASTE YOUR MONEY ON THIS. Just use FREEVIEW which is much better than this subscription.

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Genuinely the worst streaming platform…

Genuinely the worst streaming platform to exist. The Stan sport package is so bad it’s not even worth watching the games. You can’t, it constantly buffers and lags. And my internet is fine everything else works completely fine. Their highlight reals are the most half arsed videos you will ever watch. Please give the football rights back to Optus so we can all watch our football in peace and happiness. You’ll be doing everyone a favour

7 November 2024
Unprompted review
Rated 1 out of 5 stars

Unauthorised credit card charge

Last night I was trying to find out what it cost to get a new Stan plan and I clicked ‘Reacivate Account’ expecting to be given further options. But it simply charged me $12 to my credit card without further options or confirmation Really poor and deceptive business practice. I would give a zero if I could.

25 October 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling that you have to…

Absolutely appalling that you have to buy subscribe to stan in order to get stan sports which the minimum offer is 27$…. I just want to watch the football… and on top of that the connection is so bad and constantly buffers and some of the camera angles at time are terrible…. I wish i could give this lower then 1 star

25 October 2024
Unprompted review
Rated 1 out of 5 stars

separate sport to a standalone…

separate sport to a standalone offering. Forcing people to buy a basic package for loads of garbage they don't want and then charging them again to add sport as an extra is a really bad plan

23 September 2024
Unprompted review
Rated 2 out of 5 stars

Appalling coverage from start to…

Appalling coverage from start to finish!!! Could not hear the sound of spectators, public announcements or even the starters gun because the commentators are an order of magnitude louder!! Never got to feel the olympic atmosphere at any time throughout the entire coverage!!!

11 August 2024
Unprompted review
Rated 1 out of 5 stars

Olympic coverage

Signed up for Olympic coverage as I thought the commentary would be better. No commentary at all on most of the replays. Absolutely rubbish.

4 August 2024
Unprompted review
Rated 1 out of 5 stars

Stan capacity issues

It's annoying that you need to pay for Stan and Stan Sport when I only want to watch the Olympics. I feel that Stan has over subscribed and doesn't have sufficient capacity. I frequently am unable to login on my TV and I regularly get booted out usually at a crucial stage in an event ( especially as it can take forever to get back in. I feel as though I've been robbed.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Very annoyed at Olympic Coverage!!

I subscribe to STAN and added the Olympic component at extra cost to watch the Gymnastics. An Australian qualified for the All round final. I did not see her once perform any of her routines. She was not shown at all even though she was in the Top 10. I got to see competitors from other countries a few times but didn't get to see Ruby Pass from Australia even once. If STAN wants Australian subscriptions, they need to give a more rounded broadcast that features a mixture of competitors. I am so annoyed!! I am considering cancelling my full subscription altogether.

2 August 2024
Unprompted review
Rated 1 out of 5 stars

STAN Sucks

Been using Stan for years with no issues. Latest update has broken it. Olympics impossible to watch, freezes and hangs, rugby and other sports doing the same. KAYO here I come.

31 July 2024
Unprompted review
Rated 1 out of 5 stars

I’m sitting here trying to watch the…

I’m sitting here trying to watch the Olympics and the streaming is horrible. I have to keep rebooting my modem and turn my tv off and on. This is just nuts.
My internet is not slow and my tv is relatively new and I do not have this issue with any other streaming service. Beyond horrible.
I am about ready to discontinue STAN altogether.

29 July 2024
Unprompted review
Rated 1 out of 5 stars

Stan Sport an add-on what a rip

Why is Stan Sport an add-on? I'm only interested in sports, so it feels unfair to bundle it with movies. I'm tired of juggling multiple streaming services.

It's frustrating how sports are divided across different platforms – Premier League on Optus, Serie A on Bein, and needing Stan for Olympics and Tennis, not to mention paying extra for sports add-ons. It feels like they're taking advantage of us.

Why can't Stan Sport offer a sports-only option? It seems like they're prioritizing profit over customer satisfaction.

25 July 2024
Unprompted review
Rated 1 out of 5 stars

stan rugby you are joking!!

I'm over it I've just watched another test match ( nz v eng) which once again was extremely dissappointing in its dismal coverage, 10 minutes to go I have to watch with substandard picture before it breaks down altogether with un watchable coverage (other internet services are unaffected), I have to put up with constant pop ups telling me about things I will probably never be interested in
I have spoken to Stan support about on demand super rugby games jumping ahead by about 40 mins thereby spoiling the game and its outcome
they said there was a problem with LG TV's that they were addressing, but this has been happening for over 3 years with no change in poor performance
and then there's the spoilers, I sit down to watch a few games only to be told the result before I even watch the game
All this for only $31 for a month, as I said, You have to be joking
maybe you could let another channel cover it that knows what they are doing
Bryan Hodgson

13 July 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look