Lost 12k here of voided winnings
Lost 12k here of voided winnings. Account closed, support does not answer, no where to complain. Licensed in Curacao, scam.
REPLY TO STAKEWIN:
To be exact this is money you have stolen from me across all your casino brands, all time, your casinos are just copies of each other and are essentially the same: FAMAGOUSTA BV.
Would be nice if you openly published the amounts and accounts that have money been frozen by you, I am happy to share the information and would like you to be open of this too.
They claim for bonus terms or conditions or play of 3rd person, they just want to make an excuse to void any winnings, to make money, client can not complain to Curacao so they have all the power.
Reply from Stakewin.io
Thank you for reaching out to us. We're genuinely sorry to hear about the concerns you've raised regarding your experience. However, after conducting a thorough review of our records over the past 7 days, we couldn't find any instances where a player lost 12k with voided winnings.
We take customer feedback seriously, and we strive to provide excellent support. Our support team is known for being highly responsive and eager to assist our valued players. We're committed to resolving any issues promptly.
It's essential for us to ensure that we have accurate information about your case. Could you please verify that you posted your concerns for the correct casino? If there's been a misunderstanding or if you have additional details to provide, we would appreciate the opportunity to address your concerns and assist you accordingly.
Please feel free to provide more information or contact our support team directly so that we can investigate this matter further. We're here to help and ensure a positive experience for all our players.
StakeWin Support Team