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Staircrazy Reviews 

55
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 20 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and materials, noting the excellent standard of items like banisters and oak rails. The ordering process is frequently described as easy and efficient, with many appreciating its simplicity even for custom-made items. Reviewers frequently highlight the fast and on-time delivery of their purchases, with some orders even arriving ahead of schedule. Products consistently arrive well-packaged and protected, ensuring they are in excellent condition upon receipt. People appreciate the great service and quality, leading many to recommend the company and plan future orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the high standard of... See more

Product

People report positive experiences with the product, consistently praising its quality and appearance.... See more

Order

Clients share positive opinions on the ordering process, with many finding it simple and easy, even for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order, arrived within the time that was clearly stated. Product was rapped well and of good quality, and the actual delivery was seamless. Very happy and would definitely recommend 🤩

Rated 4 out of 5 stars

Great materials but lacked communication on when the delivery would arrive. Other than that easy to order and very happy with the quality of the banisters. Thank you Would definitely use again.

Rated 4 out of 5 stars

Excellent product. Carpenter was really happy with the quality. Delivery took a bit longer than stated on the website.

Rated 4 out of 5 stars

Excellent product but delivery charge was a killer. I was short of one stairs cap and had to pay £20 odd again just for the delivery.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

55 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.3

All reviews

(55)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Excellent product

Excellent product. Carpenter was really happy with the quality.
Delivery took a bit longer than stated on the website.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

We ordered large amount of oak hand and…

We ordered large amount of oak hand and base rails veneered cladding etc
I was delivered in 3 days and packaged very well
Tje marerails was very good standard
And our client is very happy with finished product definitely order with these again

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Products and Customer…

Excellent Products and Customer Service. We ordered handrails and balustrade for our new build house. All the products were excellent. One piece was the wrong colour and was replaced instantly without any shipping costs.

6 June 2026
Unprompted review
Rated 4 out of 5 stars

I had issues with the quality of the…cushion corners and wall bead

I had issues with the quality of the product in my original order.Following this it was difficult to resolve the issue with customer services but I accept that the delay over the bank holiday didn’t help. However in the end Simon in customer services was very helpful and speedy in providing me with some short lengths so that I could complete my project. I think a slight improvement in the speed of communications would improve things.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

The stair parts are very good quality

The stair parts are very good quality. The face veneers of the oak newels are so much thicker that other suppliers. This allows things like chamfering to be applied with greater depth.
Handrails and baseplates are very good quality too. Unlike other laminated handrails the joins are sensibly hidden.

20 April 2026
Unprompted review

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