Excellent customer services via Natalie who contacted me to query the details of an order and offered advice plus excellent follow up service. Very pleased with the quality of the parts ordered, in f... See more
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Almost everything has fitted well, we changed the newel posts to allow the handrail ends to fix nicely. Our only problem was that the top and bottom rails were different lengths which we didn’t reali... See more
Company replied
After 35 years on the tools as a professional joiner, I can't believe I'd never found these guys before. It was only a chance Google search for oddball 70mm newel posts and associated components that... See more
Company replied
Great service from the family team at Stairbits! They were really helpful with my order and gave excellent advice. The staircase has turned out well—there were a few design issues, but that wasn’t d... See more
Company replied
Company details
Written by the company
High quality and affordable stair parts manufactured in our factory. We do everything we can to ensure your project goes smoothly and finishes on time.
Contact info
Richman Uk Ltd, 37-39 Second Avenue, Bluebridge Industrial Estate, CO9 2SU, Halstead, United Kingdom
- 01787475456
- sales@stairbits.com
- stairbits.com
Reply from Stairbits
thanks for the review, happy to help
Great communication
Placed an order then had to change the delivery address. Communication was brilliant. Made me feel that I was the only customer they had. Will definitely deal with this company again and would highly recommend.
13 April 2022
Reply from Stairbits
Thank you for the review, so great to hear you are happy
Very well packaged for delivery
Very well packaged for delivery
Good finish to timber and size’s are correct
All great
2 April 2022
Reply from Stairbits
Thank you for the review
Arrived before time
Arrived before time . Excellent protection so as not to damage the woodwork .Good communication. Very good choice and keen pricing
1 April 2022
Reply from Stairbits
Thank you for the review, glad you are happy
Good service and products
Good service and products , prompt delivery and helpful staff when I needed to contact them.
27 March 2022
Reply from Stairbits
Thank you for your review, happy to help
Bought a Newel top for an 80’s set of…
Bought a Newel top for an 80’s set of stairs. Good product arrived very quickly. This was the only piece of wood of the correct size and shape that a rigorous Google could find. However, postage cost was disproportionate being more than 50% of the price - hence 1 star dropped
23 March 2022
Reply from Stairbits
Glad you found the product you needed, our carriage charges are set by the postage and courier companies, it's something we are constantly trying to minimise.
Reply from Stairbits
Thank you for your review, so glad we could help
Very good products
Very good products, exactly what I required, reasonably priced and delivered promptly.
21 March 2022
Reply from Stairbits
Thank you for your review, happy to help
Fantastic service will use again
20 March 2022
Reply from Stairbits
Thank you for your review, hope to hear from you again.
excellent service
excellent service, packaged really well and water proof, excellent quality and very competitive price
20 March 2022
Reply from Stairbits
Thank you for your review, so pleased you are happy with our products
Fabulous
Fabulous customer service with fast delivery. All of my order was packaged extremely well and everything was perfect. Thankyou once again!
19 March 2022
Reply from Stairbits
Thank you for your review, I will pass the message on to our packers
Reply from Stairbits
Thank you so much for your review
Badly finished handrail & poor customer service
Customer service before I bought anything was good - they were keen to speak to me. But when I bought a handrail that was badly finished & not even cut square at one end & I complained about this, stairbits ignored my e.mails. So I ended up with an expensive handrail that doesn't look anything like as good as I expected & the frustration of the seller treating this customer with contempt. All you had to do was answer an e.mail folks - was that really too much effort?
11 March 2022
Unprompted review
Reply from Stairbits
Hello Mike
I am sorry that you feel that this product was not up to standard. We have, up to this point, often supplied the handrail over length so that the customer has a little extra to cut in. It was always assumed that the person fitting the handrail would measure and cut to make it a perfect fit for your staircase, lesson learnt, we won't do that again. We have had several correspondence with you over this issue but once again I apologise if you feel this is not up to standard. As with all of our customers we are more than happy to replace or refund you if you are able to return the product to us.
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