Stagecoach Bus Reviews 

So they run an advertising campaign on Scottish Television telling people "If you are over 60 years of age you can now travel free on Stagecoach services usig your travel pass (NEC)".

So I visit their site hoping to find out which destinations they go to and there is no sign of anything, just a link to timetables, but when you get there it asks you "which bus number do you want a timetable for" I have never used this companies services before so I don't know one single bus service number? So I email them and ask them "Is there a page on your site where I can look to see what destinations your buses go to or somewhere where I can see the timetables using bus service to and from certain areas"......a week has gone by now and NOTHING, no response whatsoever. What is the point in spending money on tv advertising then just ignoring potential customers? DUH! Disgraceful. Guess who will NEVER be using this companies services EVER!?

The bus driver is rude and keeps targeting me, being very aggressive and shouting at me. 3 days ago he stopped to let an elderly gentleman off of the bus, I got on and he shouted “learn to read the sign the bus stop now closed” there was no sign on the bus stop, there was no indication on the stagecoach app of the stop being closed as it recommended I get on at that exact stop that I got on at. I recorded him I shared the video and a day later I was getting bullied and vile messages from the drivers family on social media. I’ve complained several times about the driver who has shouted at me before and deliberately missed my stop when I pressed the button, it’s left me stressed, anxious and depressed. Stagecoach don’t seem to care and are not treating the complaint with any kind of urgency.

Shocking service. Buses don’t turn up and the app says they have departed. Clearly a case of communal blindness as a vehicle as big as a double decker bus slips by all of us who have been waiting for twenty minutes. They do this so often it’s not funny. Clearly nobody in a responsible position in the company gives a damn. Nationalise buses again so useless fat cats don’t get wealthy on crap services.

The driver had to brake very harshly. This caused me to be thrown into the windscreen. The impact smashed the windscreen, and i sustained a slight concussion, and a chipped shoulder bone with heavy bruising. The bus had to be taken out of service.
The driver was very concerned over the incident. At no point has anyone from stagecoach contacted me about the incident. This i put down to me not taking legal action. Paraphrase I should.

Nearly £16 for two to take a single from Montrose to Gourdon. No wonder no one uses public transport anymore. Daylight robbery. Ember bus service opened and hope it puts the x7 completely out. Prices are disgusting.

Some busses drives very fast, I think faster than allowed? from Aberdeen to Fraserburgh. It was really scary. But back we had a nice driver and from Aberdeen to Stonehaven it was one time also a fast driver. Other was very nice. The Day Rider Ticket is nice but should now that the Aberdeen Day Rider is only for Stage busses and not the lila busses that we have to pay again expensive!

Absolutely disgusting all bus drivers allow people to vape on bus even though it is illegal to do so and it is clearly signposted all over the bus.

Honestly just give up.
Waste of a bus company

£3 for 3 stops, Robbing gits

Buses are very nice and comfy, however, a lot of bus drivers are really rude. There have been multiple times when I run from the bus and they see me and close the door right in front of me, I literally make it and as I about to get on the bus they start to shut the door and I see them snickering to themselves as if it funny. To do that to a child is just mean and we all have places to be so it is inconvenient.

The 5 Carnforth high in the morning , the guy driving was very friendly on 20 may .
100% recommend

Bus was due , as per the stagecoach app, at 10:33. We got to the bus stop at 10:30 but it had already gone. What on earth is the point of a timetable and the app if the bus driver doesn’t keep to it?? Useless

Sunday 10th May 2026 around 16.15 hours.

We were first in the queue at Bay B waiting for the 505 bus from Kings Lynn to Spalding. The bus arrived and the onboard passengers disembarked. We boarded the bus but the driver informed us the road was blocked at Terrington St Clement.

As we were going to Clenchwarton that would not be an issue we thought, again we were informed the road was blocked at Terrington St Clement. There was no empathy, emotion or explanation as we were told we were holding the other passengers up. We were left with little option but to remove ourselves from the bus!

We had encountered the same driver on our earlier 505 bus journey into Kings Lynn. We commented to each other on the lack of customer engagement and attitude of this particular driver at the time, little did we realise we would be unfortunate enough to have the same 505 bus driver on our "return" journey home.

Understand and appreciate some drivers are shy, understand and appreciate some drivers do not really want to converse with passengers, however there are situations when empathy and understanding come into play.

The driver of bus number 19130 registration number VX07 CYV was totally disinterested. Apathetic, uncaring and unsociable are three words that come to mind to best describe the driver.

We were not alone either, two other passengers we spoke to also wanted to go to Clenchwarton. We discussed the situation we found ourselves in before electing to walk to the Taxi Rank at Kings Lynn Railway Station and sharing a taxi ride back home.

There is no facility to upload and share a photo of bus number 19130 in Bay B.

I was going to write and complain directly to Stagecoach but elected to write this Trustpilot review instead hoping it would reach a wider audience.

Had the most brilliant experience today with the stagecoach bus driver ‘Simon Crumpler’ in Cheltenham from park campus to the promenade, I’m an ambulatory wheelchair user using a power chair today and normally feel like an inconvenience when they have to put the ramp down for me, long story short I was running late (rolling) put my hand out as the bus was arriving (not at the stop yet) and he saw me and waited for me at the bus stop and had the ramp ready, was so kind and keeping conversation the whole way light and positive and really just made my day, so just wanted to say a massive thank you! It’s honestly one of the best experiences I’ve had with a bus driver on stagecoach :)

I was crossing the street to get to the bus stop and the x17 bus came and was at the stop so I put my hand out to stop the bus and bus driver started pulling a face and I got in the bus and busy driver said “ well that was stupid” I felt offended and uncomfortable I am very dissatisfied that this is what the drivers are saying to customers that are boarding the bus I had a valid bus ticket aswell. I am very disappointed with the customer service I have received today. I am very upset.

Absolute shocking service this company is an absolute joke.

The app charged me but didn't give me my ticket. If I didn't have a partner in this city who didn't mind letting me borrow some money for the bus I wouldn't be able to get home at all. Terrible app, especially if you are a college student and cant exactly afford to pay for your ticket multiple times. Can't afford to eat today now because of this.

The service 49 has definitely gone down hill in the last phew years, with buses not being that clean, not surprising once a month the buses get a deep clean.
single decker being used at busy times.
the new Fleming way isn’t an improvement.
also the 55 service with buses being very late use to be a good service. Sailsbury Reds definitely come top of the list for traveling on.

Stagecoach are an absolutely appalling bus company as they don't seem to care about services not turning up as scheduled.

The S9 service from Wantage to Oxford regularly has services not turn up without any explanation or warning, and the worst thing is that their website and app still show these services as running in most cases. It's funny how their competitor in Oxfordshire (Oxford Bus Company) seem to have a good app that shows Stagecoach cancellations better than the official Stagecoach app!!!

The S9 service has always been run by double decker vehicles because of the popularity of the service, however due to a number of faulty vehicles in the fleet, some single deckers have been used in recent times. Almost 6 months later, the double decker vehicles are still not repaired and many services are still being run by single deckers, which cannot cope with the number of passengers using the service. The fact that it has taken 6 months to repair vehicles just shows how shambolic this company is as they are frequently letting passengers down with their appalling service that either does not turn up, or does not have busses big enough to fit everyone. We're just thankful Oxford Bus Company provides a good and reliable alternative service.

Sadly I don't think these issues are isolated to the S9 service, as I have friends who also comment on how unreliable the S1 and S6 services are too.

If you have a choice of bus company, I certainly would not recommend Stagecoach as I have never come across a more unreliable and uncaring company in my life, and their app certainly needs a lot of improvements to keep up with their competitors.

Buses late or don't run at all. Only use it cos it's free. Anyone who pays money for this sh** must be mental. I reckon the 52 service from Ayr is the worst in the world .