My experience with Stackt was excellent. The support team was calm and thorough in explaining the storage size I needed, how billing works, and how collections and returns are handled. The collections... See more
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Stakt really made everything about the process easy. Booking and pricing were easily handled online. And then a Stakt professional and I spoke on the phone to confirm we were understanding what was ne... See more
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Absolutely seamless experience!! So easy to book a removal online, customer support gets in touch and confirms pick up with items list. Movers were quick and efficient, very professional. Items were s... See more
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Company details
Written by the company
Hassle-free, on-demand moving and storage services.
Contact info
411 Oxford Street, Office 1.01, W1C 2PE, London, United Kingdom
- 020 4634 0220
- help@stackt.co.uk
- stackt.co.uk
4.5
Excellent
234 reviews
Replied to 81% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stackt
We really appreciate this ✨
Thank you! Communication, care, and fair pricing - that's what we're all about.
Glad our movers took good care of you.
Thanks for choosing Stackt! 💙🙌
The Stackt Team
Friendly, professional and efficient!
We picked Stackt to provide our full moving service this summer and couldn’t be happier with the service. We selected them as their customer service on WhatsApp was great and attentive, they were very helpful. This continued with the move itself, all the movers they sent were professional, efficient, and friendly. They send you a tracking link so you know when they are turning up and they were prompt both times. They looked after our possessions and were very reasonable when we had more than we had anticipated. Couldn’t rave about them enough and would definitely go with them again for our next move :)
14 June 2025
Unprompted review
Reply from Stackt
Thank you for this! 😊
From WhatsApp support to move day, we work hard to keep everything smooth. The tracking link is a game-changer - nobody wants to sit around guessing when movers will arrive.
Sometimes there's more to move than expected, and our team is always ready to roll with it. We're so glad they took great care of your things.
Knowing you'd choose us again means everything.
Thank you for trusting Stackt! 💙
The Stackt Team 🙌
Delayed delivery and extra charges
The service was disappointing, with delayed delivery meaning I had to hang around for nearly 8 hours waiting. I was also charged a whole additional month of storage despite having arranged for my items to be removed and was only offered a 50% discount when I queried this. Unprofessional and disappointing.
5 July 2025
Unprompted review
Great crew, stressful planning
I have used stackt for two moves - from my old place into storage and then from storage into my new place. The crew were the same both times - really polite, conscientious, on time and efficient.
There was an issue in the build up to the second move. I received a call from customer service to confirm my move details three days before. When she said they were planning to send two vans I said “Last time there were three. But they weren’t all the way full so I’m sure it’s fine.” Stupid me. They then emailed me to say after careful review they “recommend” amending my quote to charge me £180 more. Keep in mind I had given them the exact same packing list both times! I politely declined. They then came back saying they “strongly recommend” the new quote to ensure they can uphold the customer service they care so deeply about. At that point I threatened to cancel and they said because we were within 48 hours of the move I would be charged half (£480). Obviously it’s not right to change a quote which I had less than 24 hours to cancel before I would be charged. I hope this was an anomaly and not standard practice. The move week is stressful enough without threats and urgent replies required! Eventually after a lot of shouting they agreed to honour the original quote and the move went ahead very smoothly with two vans! 😃
5 June 2025
Unprompted review
Reply from Stackt
Hi Alex,
Thank you so much for taking the time to share your experience — and even more so for trusting us with not just one, but two of your moves. We're really happy to hear that our crew made a great impression on both occasions. They’ll be thrilled to know their politeness and efficiency didn’t go unnoticed!
We’re really sorry for the stress caused in the lead-up to your second move. That definitely wasn’t our intention, especially at such a busy and important time for you. To share a bit of context from our side — during your first move, we used three vans. For your second move, our team initially quoted for two vans, but after revisiting the original job and wanting to make sure we didn’t run into any space issues, we recommended the same setup as before, just to be on the safe side.
In the end, we were able to send one of our largest vans, fitted with an extended Luton box for extra capacity — and thankfully, everything fit in just fine and the move went ahead smoothly.
We genuinely appreciate your feedback and totally understand your concerns about the timing and communication. It’s really important to us that our customers feel informed and confident in every step, so we’ll definitely take your comments on board to make sure we continue improving.
Thanks again for sticking with us — and we hope you’re settling in comfortably to your new place! If there’s ever anything else we can do, we’re always here to help.
Warm regards,
Stackt Team.
Great reliable service
Great reliable service. I used Stackt to store my things while I was away travelling for half a year and I’m really impressed with their customer service. They’re responsive and very friendly, and I feel like they accommodated my needs. I would consider using them again if I need to use a storage service!
20 June 2025
Reply from Stackt
Half a year is a long time to trust someone with your belongings, and we're honored you chose us. Our team works hard to stay responsive and accommodate what you need, so we're glad that came through.
Would love to help again whenever storage is on your radar! 💙
Appreciate you choosing Stackt! 🙌
The Stackt Team
Absolutely seamless experience!
Absolutely seamless experience!! So easy to book a removal online, customer support gets in touch and confirms pick up with items list. Movers were quick and efficient, very professional. Items were stored and listed on my online account. Prices are just so good and incomparable - best price on market compared to self-storage units. So convenient to be able to book movers for pick up and retrieval of items. No more hassle with storage. 100% recommend!!!
26 June 2025
Reply from Stackt
Thank you for the detailed review! We can feel your enthusiasm and it's awesome. 🎉
Seamless is exactly what we're after. From booking to pickup and retrieval, we want storage to be hassle-free. Our pricing model is built to beat traditional self-storage - better service, better value.
We're glad the online account tracking gives you that peace of mind. Your 100% recommendation means a lot to us! 💙
Appreciate you choosing Stackt! 🙌
The Stackt Team
I would like to give a huge shout out…
I would like to give a huge shout out to the Stackt team that executed our moving process smoothly as can be, even in severe heat (30+)! I can not recommend this high enough, as they delivered a service beyond what was expected and agreed upon in the first place. Be sure to book them next time you are in the need of professional help. Also worth mentioning, is that I have booked Stackt’s cleaning service for our end of tenancy cleaning, and I am sure they will execute their job spotless!
21 June 2025
Unprompted review
Reply from Stackt
Huge shout out received and very much appreciated! 🙌
Moving in 30+ degree heat is brutal, and our team pushes through to make sure you're taken care of no matter what. We're really glad they went beyond what was expected - that's the standard we aim for every time.
And thank you for booking our cleaning service too! We'll make sure your end of tenancy is spotless. Looking forward to wrapping up your move with the same level of care. 💙
Thanks for trusting Stackt and for the strong recommendation! ✨
The Stackt Team
Reply from Stackt
Love it ✨
Easy and smooth - that's what we're here for. 🙌
Thanks for trusting us! 💙
The Stackt Team
Hostages
They were professional and good overall, but it's important to know what you're getting into-your items are held hostage and you can't get them or see them until they deliver them. From them: "For security reasons, our storage facilities are not open to the public, and visits to check or inspect stored items are not permitted." It takes *at least* three days to get your things, and you have to pay to get them.
3 June 2025
Unprompted review
Reply from Stackt
Hi Michael,
Thank you so much for your kind words and for highlighting the professionalism of our team — we really appreciate it!
We completely understand your concerns regarding access to stored items, and we’d love to provide a bit of context. For security and privacy reasons, our facilities are not open to the public, and we don’t offer self-storage access. This approach is designed to protect your belongings and ensure a safe, organised environment — not to restrict access or inconvenience our customers in any way.
That said, we absolutely do not intend to "hold items hostage" — quite the opposite! We offer full collection and partial delivery services so you don’t have to deal with the stress or hassle of handling things yourself. Whether you’re moving across town or simply need something returned from storage, our goal is always to make the process as smooth and efficient as possible.
Also worth noting — our model helps customers save significantly compared to traditional self-storage providers. On average, we’re up to 2x more affordable, all while offering a hands-free, end-to-end service that puts convenience first.
We truly value your feedback and are always here if you have any questions or if there's anything else we can assist you with.
Warm regards,
Stackt Team
Stackt - Stressful Moving & Storage Experience
I was initially drawn to Stackt due to their high ratings across platforms, though I noticed many 5-star reviews came from accounts with only one review, which raised some questions about authenticity.
Customer Service Issues:
Communication proved challenging throughout the process. The customer service team appeared to be outsourced and struggled with English comprehension, requiring multiple explanations for simple requests. Even after several attempts, I was often left uncertain about whether my concerns were understood or would be addressed.
Collection Service:
The movers who arrived for collection seemed inexperienced and came without proper equipment. They declined to use my available tools, which extended the job duration significantly and resulted in overtime charges. Whether this was intentional or due to inexperience is unclear, but it felt unprofessional.
Return and Reassembly Problems:
The return service was particularly disappointing. The team couldn't reassemble the same furniture they had disassembled, requesting photos and instruction manuals. What should have been a straightforward process took twice the estimated time. They lost screws, leaving my bed frame incomplete, and caused scratches throughout my new wooden floors. The narrow return window (12-6 PM) also meant rescheduling other services like cleaning.
Unresponsive to Complaints:
Despite reaching out to address these issues, I have yet to receive any response from Stackt's management.
Pricing Concerns:
While initially competitive, hidden costs emerged. They attempted to charge for 12 weeks of storage when I only needed 9 (later refunded after pushback), and overtime charges brought the total in line with other companies. Factor in floor repairs and repainting costs, and the final expense exceeded what a professional moving company would have charged.
Final Verdict:
Based on my experience, I'd recommend exploring other options. The initial savings weren't worth the stress, property damage, and unprofessional service. A reputable moving company may cost more upfront but will likely save money and frustration in the long run.
23 May 2025
Unprompted review
Reply from Stackt
Dear A,
Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to respond to your concerns.
Customer Service & Communication
We’re sorry to hear that you felt communication was a challenge. Upon reviewing the call recordings related to your case, we can confirm that our team — who are full-time Stackt employees and not outsourced — addressed your queries thoroughly and professionally. We strive for clarity and efficiency in all customer interactions, and we regret that this was not your impression.
Collection Service Experience
We regret that the collection process felt unprofessional. Our crew noted that certain key furniture components were missing at the time of disassembly, which unfortunately contributed to delays. We want to assure you that extending service time is not in our interest, as it affects our broader daily operations. Additionally, our team is trained to use only company-approved tools to prevent any damage or liability issues. The tools provided on-site were not suitable for the disassembly required, and our team proceeded with their own to ensure safety and proper handling.
Return and Reassembly Concerns
Our operations team routinely handles reassembly services without issue, and we are sorry this was not the case during your return. The challenges you experienced were largely due to the missing parts and the narrow staircase, which complicated the process. Regarding the scratches on your wooden floor, we sincerely apologise for the damage; however, after reviewing our internal footage, we found no evidence indicating it was caused by our team. Nonetheless, we are continuing to investigate the matter and welcome any further information you can provide.
Storage Charges & Pricing Transparency
We understand your concerns about billing. As stated in our proposal and terms & conditions, our storage operates on a four-week minimum billing cycle, even if the storage duration is shorter. That said, we do our best to remain flexible, and in your case, we processed a partial refund to reflect this. We would like to clarify that there are no hidden fees—our pricing is always shared transparently from the outset.
As a gesture of goodwill, we would be happy to send a professional handyman team free of charge to complete the reassembly of any item left unfinished.
Once again, we are truly sorry for the stress and disruption this situation has caused. We deeply value your feedback and remain committed to continuous improvement.
Smooth booking and collection followed by unprofessional cleaning and disorganised delivery
I got in touch and arranged for collection on the 16th of March which went good and smooth. Following that, I reached out to the team and arranged for an end of tenancy cleaning on 21/03/2025, with the team sending two cleaners to my flat. Those turned to be extremely unprofessional and requested for money from the moment they came. It went as far as one of the cleaners sending me his account details via WhatsApp after their cleaning.
Furthermore, my storage delivery has been nothing short of a nightmare. I reached out to the team on 28/04 for a redelivery and followed up with a call on 29/04 where they confirmed receipt of the payment and confirmed the delivery would be done on 03/05. No one called to say the items were not coming on 03/05, till I spoke to the team late that afternoon where they said the items were not coming till the week after.
Worth noting that the rescheduled delivery was smooth and they even allowed for me to move by a day and they offered me a 25% on delivery fee compensation plus a free 2 hour service window. However, I would have loved for my items to be here as promised rather than the compensation offered.
3 May 2025
Unprompted review
Reply from Stackt
Hi AH,
Thank you so much for taking the time to share your feedback. While we’re genuinely sorry to hear about your experience, we truly appreciate your honesty — it helps us identify where we’ve fallen short and what we need to do to improve.
We’re especially disappointed to hear about the situation with the cleaning service. This is the first time we’ve encountered a report of a team member requesting personal payment and sharing private details via WhatsApp, and we take it very seriously. Please rest assured that a full internal investigation has been launched, and corrective measures were taken to ensure this does not happen again. This incident is far from the standard we uphold, and we sincerely apologise for the discomfort it caused.
Regarding your storage delivery — you’re absolutely right, it should have gone ahead as promised on the 3rd of May. Unfortunately, due to a technical scheduling error on our end, your job wasn’t properly logged into our warehouse calendar despite your timely payment. Combined with the bank holiday and necessary lead time for storage retrievals, this led to the unfortunate delay.
That said, we know this doesn’t make up for the disruption, and we’re truly sorry for the stress and inconvenience caused. We’re glad we could arrange a smoother redelivery and offer you a 25% discount and a complimentary 2-hour delivery window — but we completely understand that the ideal solution would have been getting your items back on the originally confirmed date.
Your feedback has been shared across all relevant teams, and we’re actively reviewing our internal processes to ensure these issues are not repeated in the future.
Thank you again for your patience, and please don’t hesitate to reach out if there’s anything more we can do to assist. We really value you as a customer and hope to have the opportunity to provide a better experience going forward.
Kind regards,
Stackt Team.
USE AT YOUR OWN RISK
I used these people to move and deconstruct and reconstruct some furniture for me. I spent £2000 with them and they sent incompetent movers who couldn’t speak a word of English and couldn’t build my shelves.
When I asked Stackt for a refund. They ignored me for months. Claimed they’d give me a £100 refund which never came. And everytime I emailed or asked for a follow up, I was ignored.
Their workers even took my parking permit and I was asked to pay £60 for them to return it to me.
I’d just lost my brother and had so much to do. And they only made it worse. They’re sadly like any other money hungry London start ups. And the costs on the site are click bait. Whatever you do, if you’re offered to speak to Jessica, avoid that demon like the plague. She’s what’s wrong with London these days.
3 December 2024
Unprompted review
Reply from Stackt
Hi Pia,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience with us didn’t meet your expectations, and we appreciate the opportunity to address your concerns.
First and foremost, we sincerely apologise for the delay in processing your refund. This was caused by an internal technical issue which has since been resolved. The investigation also took longer than expected due to the holiday period and operational workload, but we acknowledge this delay should not have impacted your experience. The refund has now been reissued, and we’re very sorry for the inconvenience caused.
Regarding the parking permit, our movers were unaware it had fallen inside the front area of the van until it was mentioned later. We absolutely did not intend to withhold the item. We did offer a flexible return solution at no charge when we were next in the area. The £60 fee applied only when a direct, dedicated return was requested to cover logistical and time costs.
We also want to address your feedback about our moving team. All of our movers are trained professionals, many of whom have been with us since the beginning. While they may occasionally speak in their native language to clarify operational details between one another, this has never affected the quality of service they provide — and we stand by their professionalism and hard work.
Lastly, we were disappointed by the personal comment about Jessica. She is a valued member of our team who supported your service from the start, just as she does for hundreds of customers daily with care and dedication. We apologise if anything fell short along the way — that was never our intention — and we truly regret that this experience left you feeling unheard.
Thank you again for your feedback. We're always striving to improve, and we hope to have the opportunity in the future to show you a better experience.
Warm regards,
The Stackt Team
The team destroyed all of our smart…
The team destroyed all of our smart devices, including a smart tv and an automatic litter box. Even after special notes to the moving stuff that the appliances are expensive and need special attention, they were still found broken. No wrap/ special protection were found.
Furthermore, the customer service team responded that they have a policy to report within 72 hours. This exists only on paper but not explicitly communicated to us verbally. It’s a hidden trap.
Our first reaction to the broken devices was trying to contact the retailer for warranty, which took us a couple of days to sort out. Wasted couple of hundreds to get the broken devices replaced with 0 compensations.
Totally irresponsible and contract based, no goodwill and accommodations. No cares/attentions for electronics. Not recommend if you are moving with expensive appliances.
9 April 2025
Unprompted review
Reply from Stackt
Hi Carrie,
Thank you for sharing your feedback. We're truly sorry to hear about your concerns, and we understand how frustrating this must have been.
After thorough internal review and bodycam footage, we’d like to confirm that:
* Your TV and devices were properly wrapped and secured by our team using bubble wrap during the return from storage
* The move on April 9th and the related collection were carried out smoothly, with no incidents reported by the team at the time.
* The claim was submitted more than 10 days after the service was completed, which falls outside the 72-hour window outlined in our Terms and Conditions for reporting damage. As a result, we are unable to accept liability.
This policy exists not to pass blame, but to ensure that when something does go wrong, we’re able to act quickly, fairly, and based on accurate context and evidence.
We appreciate that damage to personal items can be upsetting, which is exactly why our terms include a 72-hour window for reporting any damage.
In this case, the issue was raised more than 10 days after the return, which unfortunately puts us beyond the timeframe where we can open a claim or escalate it with our insurers.
We genuinely regret any inconvenience this may have caused and appreciate your understanding as we continue to uphold both our customer service standards and the terms all parties agree to at the time of booking. Please feel free to reach out directly to discuss anything further.
Kind regards,
The Stackt Team
Appalling service – avoid at all cost
Appalling service – avoid at all costs. Stackt lost my bed and mattress on moving day (28 April 2025), and almost a week later, they still haven’t located them.
I flagged the issue a week before the move after noticing that key items were missing from their inventory list. Despite repeated follow-ups, customer service either claimed ignorance or promised to respond within 24 hours—none of which happened.
They charged me for assembly services, even though there was nothing to assemble due to their mishandling. I've requested a refund and compensation multiple times, but they’ve failed to respond or provide any meaningful updates.
Since then, I’ve discovered more missing items, including a chest of drawers and a lamp, and again, no resolution or accountability.
Be warned: their standard T&Cs cap compensation at £100 per lost item, which means if they lose or mishandle high-value belongings, you bear the cost. Pursuing fair compensation would require taking them to small claims court.
This experience has been deeply frustrating and costly. I strongly recommend using another provider to spare yourself the stress and financial loss.
28 March 2025
Unprompted review
Reply from Stackt
Hi Yumi,
Thank you for your detailed feedback, and we’re genuinely sorry for the frustration you experienced.
After thoroughly reviewing your case, it’s clear there was a breakdown in how your and your brother’s items were processed for return. While all your belongings were safely stored, confusion arose due to multiple orders under separate names and overlapping item IDs. This led to a partial return initially — which we now recognise should have been handled with more care and clarity on our part.
Once the issue came to our attention, our team worked swiftly to resolve it, returned all remaining items, and issued a goodwill refund. While we regret that your experience led to such dissatisfaction, we’re grateful you allowed us to make it right in the end.
We’re continually working to improve, including how we manage multi-party orders and cross-check item tracking — Your case has directly influenced the improvements we're making.
Thank you again for using Stackt. We wish you all the best in your new space.
Best regards,
Rashid Aliyev
Co-Founder & CEO, Stackt
Excellent Service
Excellent Service. I Didn’t have to lift a finger!
I took packing, disassembly, moving reassembly and cleaning services for my move and the team was great.
Very good communication with date changes and trucks arrival and tracking and keeping me informed at every stage of the process.
Moving is a very hard day and stackt made it very easy and simple.
3 March 2025
Unprompted review
Reply from Stackt
"Didn't have to lift a finger" - that's exactly the experience we want for you! Moving day is exhausting enough without having to stress about the details.
We know how important communication is when you're juggling everything, so staying on top of date changes, tracking, and updates is something our team takes seriously. From packing and disassembly to reassembly and cleanup, we're here to handle it all so you can focus on settling in. 💙
Thank you for trusting us with your full-service move! ✨
Thanks for choosing Stackt! 🙌
The Stackt Team
Stackt is exceptional
Stackt is exceptional.
I was hesitant to book Stackt at first as their quote was much lower than all other companies I reached out to for a two bedroom move. I am so glad I did.
Not only were their prices outstanding, but the customer service leading up to and during the move was top notch. My specialist, Abby, was especially helpful arranging our move and making sure there were no unexpected costs the day of.
The guys that executed the move were insanely fast, but not at the price of quality. All of our furniture was wrapped and protectively packed. We were moved in nearly an hour and had no damage or loss whatsoever.
Will use Stackt for every future move and give my full recommendation.
1 March 2025
Unprompted review
Extremely good customer service…
Extremely good customer service throughout our experience with Stackt. Daria and the team helped us book packing, a flexible monthly storage plan and handled all the international shipping paperwork from the UK to Portugal. When two items were broken in transit we were quickly compensated. The team is very responsive and dealt with all our queries in a personalised manner - nothing was too complicated for them. I appreciate the solutions-based approach! The pricing was very reasonable too. We would use Stackt again.
7 March 2025
Reply from Stackt
We're genuinely touched by this 💙
International moves are complex, and we're really proud we could handle the whole journey for you - from packing and storage to all that shipping paperwork between the UK and Portugal.
Daria and the team will be thrilled to see this. They work hard to keep things personal and solution-focused, even when logistics get complicated. We also appreciate you acknowledging how we handled the broken items. It's never ideal, but making things right quickly matters to us. ✨
Thank you for trusting Stackt with such an important move, and we'd love to help again in the future! 🙌
The Stackt Team
Exceptional Service from Stackt
Exceptional Service from Stackt – Highly Recommend!
I had an outstanding experience with Stackt for both storage and moving. From start to finish, their team was professional, responsive, and incredibly helpful.
A huge shoutout to Daria and John, who went above and beyond—taking my calls at random times and always ensuring everything ran smoothly. Their customer service was top-notch, making the whole process seamless and stress-free.
The drivers were always on time, professional, and extremely helpful—they even assisted me with packing and unpacking, which was a lifesaver. It’s rare to find a company that genuinely cares about its customers, but Stackt absolutely does.
If you’re looking for a reliable, efficient, and customer-focused storage and moving service, I highly recommend Stackt. Would definitely use them again!
8 February 2025
Good team attended and removed all…
Good team attended and removed all items to the storage.
6 February 2025
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