Pretty good overall. I note that the photos of arrived packages have deteriorated a bit. There's no point in giving me a close-up photo of the Stackry address! I need to identify where the package ha... See more
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Review summary
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Based on these reviews
Exceptional Customer Service and Dedication, especially by Veronica. Great organisations solve customers problems and correct mistakes when they, can sometimes happen. An exemplary example here and I... See more
Company replied
After a missing parcel incident and reporting to Trust Pilot, I can happily say that Stackry have recitified my situation. They found my missing parcel and they have provided me with a credit in order... See more
Company replied
Although there was an error on the system for one my packages, which delayed the process by a week. Once I called, the Stackry rep managed to help in a quick manner. Thanks. Regards, Carlos
Company replied
Company details
Written by the company
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Contact info
472 Amherst Street, 03063, Nashua, United States
- 781-491-0874
- support@stackry.com
- stackry.com
4.2
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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So fast and efficient
So fast and efficient, (not to mention miles cheaper than sending via vendor) always my go to when purchasing from the US
7 March 2026
International Shipping Made Easy!!
Stackry is one of the best ways to get stuff from international stores!!!
7 April 2026
Reply from Stackry
Hi Thomas! Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had a positive experience with our service.
Reply from Stackry
Hi JK!
Thank you for your feedback. We’re sorry to hear that your experience with our processing times and photo visibility did not meet expectations. I do not show you contacted customer service to report any recent issues. Our team works to process shipments as quickly as possible, though timelines can occasionally vary depending on volume and shipment complexity. Regarding photos, we aim to provide clear images for identification purposes. We appreciate you bringing this to our attention and will share your feedback with our team as we continue to improve our processes. If there’s anything specific you’d like us to review, please feel free to reach out to our support team at support@stackry.com.
All is goodddddddd
6 April 2026
Brilliant fast service
1 April 2026
Reply from Stackry
Hi Calvin. Thank you for taking the time to leave us a review. We appreciate your feedback and understand that shipping costs can be a concern for our customers. We're constantly working to balance our prices with the high-quality service we strive to provide. Compared to our competitors, we have no membership fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
Reply from Stackry
Hi Stefan. Thank you for taking the time to leave us a review. We appreciate your feedback and understand that shipping costs can be a concern for our customers. We're constantly working to balance our prices with the high-quality service we strive to provide. Compared to our competitors, we have no membership fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
Fantastic Service
Saved lots consolidating shipments. User interface is very intuitive/easy to use.
I had a few issues with eBay packages as eBay had for some reason stripped my locker number from my shipping address. I notified Stackry in advance of this issue. Nora was very helpful in ensuring my packages got to my locker and removed multiple 'Bad Address' charges. Really made the whole process stress free.
Following this, due to a hiccup on my phone, one of the payments for my shipments failed to go through. I contacted support and it was resolved by Amanda within a couple of hours.
Fantastic service all round and I've recommended to many friends and family members.
3 April 2026
Reply from Stackry
Hi James!
Thank you for taking the time to share your experience! We’re thrilled to hear that our consolidation service, intuitive platform, and team support made your shipments stress-free.
We’re glad Nora and Amanda could assist promptly with the address and payment issues—our team works hard to make sure these hiccups don’t slow you down. Your recommendation to friends and family means a lot, and we truly appreciate your trust in us.
Looking forward to helping with your future shipments!
Fast and straightforward process.
3 April 2026
Thw whole custoims price entry system…
Thw whole custoims price entry system is not user-friendly. Why can't you link this from shipment screans? I've mentioned this before.
3 April 2026
Reply from Stackry
Hi Richard.
Thank you for your feedback. We really appreciate you taking the time to share this, especially since you’ve raised it before. We understand how the customs value entry process can feel unintuitive, and we’re actively working on improvements Your input helps us prioritize what to fix next, so thank you again for calling this out. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns
Reply from Stackry
Hi Steen! Thank you for taking the time to share your feedback. We really appreciate it. We understand that shipping costs can feel high, and we’re always working to keep our pricing competitive while maintaining the level of service we aim to provide.
As a reminder, we don’t charge membership fees, we offer 45 days of free storage, and purchases shipped to our warehouse are not subject to US sales tax. Many customers find these savings help offset overall costs.
If you have any questions about your shipment or how the charges were calculated, we’re happy to walk through it with you. Please feel free to reach out via chat, phone, or email at support@stackry.com
Should be investigated re: fee rorts
Will never use them ever again! An ABSOLUTE RORT in fees!
How is 2.7kg worth of goods ($70aud in value) in box measuring 45x38x33cm from the US to australia $325????
I will go to DHL direct then dispute charges from paypal.
Complete b/s!!!!
My second and last time with these scammers!
My US would have cost $150 less-EASILY
3 April 2026
Unprompted review
Reply from Stackry
Greetings Em!
We’re very sorry to hear how frustrated you are, and we understand how these charges can feel unexpected. International shipping costs are influenced by several factors beyond weight alone, such as package dimensions and the contents. Larger box sizes in particular can significantly impact the rate, even if the contents are relatively light. Hazmat limits the available options. That said, we’d really like the chance to review your shipment in detail and make sure everything was calculated correctly. Could you please share your contact information or reach out to our support team with your account or shipment details? We’re happy to provide a full breakdown and look into any concerns. We appreciate your feedback and hope to have the chance to assist you further.
Took time to consolidate products after…
Took time to consolidate products after alerting them
30 March 2026
Reply from Stackry
Hi Kefilwe. Thank you for your feedback. Sorry to hear the consolidation timeframe did not meet your expectations. I see the request was made on Monday at 5:30PM and it was completed on Wednesday at 12:59 PM. It is important to know that typical consolidation completion time is 2-4 business days, although it can be much faster than this. We always hope to achieve faster completion time, but due to many different circumstances, that isn't always possible. We'll continue to do our best for you and all our customers. If you would like to discuss it further, please email us at support@stackry.com and you will be helped by the best customer service in the industry!
Payment option through Google Pay
2 April 2026
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