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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers had a great experience with this company. Customers are consistently delighted with the quality of the products, often describing them as beautiful, well-made, and luxurious, with many appreciating the craftsmanship and thoughtful design. The ordering process is frequently noted as easy, and the delivery service is praised for its speed, promptness, and secure, beautiful packaging, ensuring items arrive in perfect condition. Many find the products, especially the jewelry boxes, to be highly functional, providing excellent organization and storage solutions for their collections. However, some customers also noted issues with the delivery service, specifically with DHL, experiencing delays, cancellations, and rude drivers. A few other people also felt that some products, like certain bags, were unexpectedly heavy even when empty, or had quality concerns such as frayed stitching, ink marks, or peeling materials.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting the beautiful design, high... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful craftsmanship,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the promptness and... See more

Order

Customers had positive experiences with order, praising the ease of online ordering, good communication, and... See more

User experience

Users describe positive interactions with user experience, often finding it smooth and reassuring, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Stackers & ordered an extra layer. DHL handled the delivery but inexplicably cancelled it on the day saying my address was incomplete. This was at 6pm. I had to rebook the delivery to the exact... See more

Rated 4 out of 5 stars

I bought two stacking jewellery boxes for my granddaughter for Christmas. I’m sure she’ll be delighted with them. My only issue was the actual delivery from DHL. The driver was rather rude and woul... See more

Rated 5 out of 5 stars

Ordered the small travel jewellery case as a going away gift for my daughter. Unfortunately when it arrived it was faulty. Took a photo and contacted Stackers, my email was dealt with promptly and a r... See more

Rated 5 out of 5 stars

The item is beautiful and just as pictured, definitely does what I need by neatly organising all jewellery. Item arrived quickly and packaged nicely so no damage, which today can be rare. Will defin... See more


Company details

  1. Shopping & Fashion

Written by the company

Stackers reinvented the jewellery box allowing you to create your own. Both beautiful and flexible, as your collection grows so can your jewellery box, simply add another layer.


Contact info

4.2

Great

TrustScore 4 out of 5

579 reviews

5-star
4-star
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1-star

Replied to 64% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Beautiful jewellery travel case which…

Beautiful jewellery travel case which was bought for our daughter’s birthday she was thrilled everything she needed to take her jewellery on holiday she especially loved the lilac colour.
Quick and efficient service from Stackers.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a pink jewellery box with…

I ordered a pink jewellery box with rose gold edging and a travel box and passport cases for myself and my husband we recently got married and I wanted our initials on everything, I didn’t realise you could add to them what a fantastic idea, super impressed and I’m obsessed with rose gold my wedding and engagement ring are rose gold and all off my other jewellery is rose gold it all looks very pretty together 🫶

26 April 2025
Unprompted review
Rated 3 out of 5 stars

Bought the supersize makeup and…

Bought the supersize makeup and jewellery to organise my bangle bar collection and makeup as the system I had wasn't working.

Overall the items are good however there have been issues with despatch, quality control and delivery which has led to frustration. I hate having to keep going back and forth and make complaints.

For example ordering more than one of anything has resulted in just one being sent out. Shade on one drawer is slightly off and has a grey mark on it. Knob on one drawer isn't straight.

The drawers are now in situ so I can see the overall look which is good and my bangle bar bracelets are almost all on watch pads although I still have some to go. This has meant I can now see what I have and can find exact ones quicker.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Bags

I have ordered several bags from Stackers over the years, and I love all of them! They are well-made, a good size, and practical for what I want. My orders always arrive on time and in good condition. I will definitely be purchasing again in the future.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Love my purchase

Very helpful when there was a fault with part of my order. Love the backpack, very roomy, easy to get all my clutter in! Lovely colour (pearl grey) and looks very classy. Love my purchase, wish I could afford more! Thank you

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery boxes that last

I already have a jewellery box that my husband bought me years ago that I still use, it still looks great.
Bought our sons girlfriend the classic 3 layer jewellery box for her 21st birthday as she loves jewellery. She loved the lilac colour, and all the compartments for her jewellery. A great present.
Ordering via the website was easy, and delivery was very fast 10/10

11 April 2025
Unprompted review
Rated 5 out of 5 stars

100% recomment

Great products, arrived nicely packaged and in really good time. Would definitely recommend and order from again.

5 April 2025
Unprompted review
Rated 1 out of 5 stars

Fraud

I ordered a cosmetic case and received it defective. After sending it beck ,the seller has been ignoring me to make a refund. Don't order anything from Stackers.

26 March 2025
Unprompted review
Stackers logo

Reply from Stackers

Good morning Olena,

We are sorry to hear that you have had this experience. I can see that a member of our team has been communicating with you throughout the returns process. Please get in touch with your concerns and they can get these resolved ASAP.

Kind regards
Stackers team

Rated 1 out of 5 stars

Ordered on 22nd March for a Mother’s…

Ordered on 22nd March for a Mother’s Day gift to be delivered direct to my Mum. She still hasn’t received the item. Not happy with the service.
Received an email on 7th April. My order was received but never processed!
Stackers sent the item out to mum and she received it on 8th April. She loves the gift but element of surprise was gone and two weeks late (missed Mother’s Day!)….. just an apology that it was their mistake.

6 April 2025
Unprompted review
Stackers logo

Reply from Stackers

Good morning Debbie,

Thanks for getting in touch!

I'm very sorry to hear about this. Please can you forward details of this onto our team at the email address: Hello@stackers.com. Once of our team members will be more than happy to assist wherever possible. We look forward to hearing from you and resolving this issue.

Kind regards
Stackers Team

Rated 5 out of 5 stars

Excellent work from Stackers!

Excellent work from Stackers!
The service was seamless, fast, very professional.
The item arrived beautifully packaged and it is exactly what I was expecting.
Could not be happier!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

baby changing bag

Bought a baby changing bag from stackers, not only is it beautiful and lovely quality, but it is super practical as well. Delighted with my purchase!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

I bought a supersized blush jewellery…

I bought a supersized blush jewellery box for my daughter and she accidentally shattered the glass top when moving . Luckily the stacking system allows for just replacing the top tray not the whole box. So glad I bought this.
Replacement quick easy to order and arrived very promptly

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Item arrived promptly, packaged appropriately and just as described. I am very happy with my purchase.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing quality

Very disappointing quality! Clearly no one at the brand has ever tried any item in the manicure set as otherwise I doubt it would be sold under the brand logo. None of the items can be used, the scissors are totally bland and wont even cut through a piece of paper. I will return it but just read that I will be charged £4 for it! I think that is unacceptable.

19 March 2025
Unprompted review
Stackers logo

Reply from Stackers

Good afternoon,

We are very sorry to hear this. Please contact our team at Hello@stackers.com and they will be more that happy to assist.

Kind regards
Stackers team

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