This was the WORST experience I had with online purchase. First of all , it’s tooks 5 weeks to got news about my package , the delivery compagny try to deliver my package twice and I wasn’... See more
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See what reviewers are saying
Stassi Athletics is not just about comfort - it combines style and functionality perfectly! The designs are absolutely adorable, and the gym clothes are made from incredibly soft, high-quality fabric.... See more
Company replied
I can’t understand where these negative comments are coming from, I was recommend stacci by a friend and couldn’t be more positive! I have never experienced any issues with them whatsoever. The qualit... See more
Company replied
I bought Lumi Bare leggings and top, as well as zipper jacket. After couple of months, all clothes are pilled and look very bad, even though they weren't exposed to any rough surfaces and the damag... See more
Company details
Written by the company
Edgy activewear with the softest touch, founded by Linn Lowes We ship from Sweden and The United States.
Contact info
Stacci Athletics AB, Sweden
- help@stacciathletics.com
- stacciathletics.com
3.5
Average
97 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely love this brand
Absolutely love this brand! The leggings are top-quality—super comfortable, squat-proof, and stylish. 💪🔥 The customer service is amazing; they’re so helpful and responsive! Will definitely be ordering more. Highly recommend! 🙌
1 February 2025
Unprompted review
Reply from Stacci Athletics
Hi dear Alrayssi, We are super happy to hear your kind words! We are doing our best even though we are still a small company!
Have a lovely day,
Stacci Customer Service
I bought my first pair of leggings and…
I bought my first pair of leggings and man let me tell you It is the most amazing leggings I have ever owned. Plus the customer service is very helpful and informative with all of the questions I have. Kudos to this company!! Thank you 🤗♥️
8 January 2025
Unprompted review
Reply from Stacci Athletics
Hi Aclyde, We agree with yoo, the Lumi collection is a staple for sure!
Yes - our customer rep Rachel is the best!
Have a great friday,
Stacci Customer Support
I'm thoroughly impressed with these…
I'm thoroughly impressed with these comfortable leggings, made from high-quality fabric. As a size M, I can attest that they fit perfectly and accentuate the figure. I already own two pairs, in black and brown, and I'm considering purchasing another color in the future.
19 February 2025
Unprompted review
Reply from Stacci Athletics
Wow, thank you for your kind words! If you have any suggestions regarding design or colors, please let us know—we’d love to hear your feedback!
Wishing you a wonderful day,
Stacci Customer Service
The delivery was very fast
The delivery was very fast. The pieces are beautiful and very good quality. The packaging also very nice. I would buy again when you will have more stuff because now everything was sold out.
Thank you ☺️
19 February 2025
Unprompted review
Reply from Stacci Athletics
Hi Joanna!
Thank you so much for your kind words! We're thrilled to hear that you loved the pieces, the quality, and the packaging. It’s also great to know that your order arrived quickly!
We truly appreciate your support and can’t wait to bring in more beautiful pieces for you. Stay tuned for restocks and new collections—we’ll be sure to have more for you soon!
Thanks again, and we look forward to serving you again in the future. 💛
Stacci Customer Service
I loved the strap and the belt
I loved the strap and the belt, but the leggings bobbled after the first use ( I used a band for a glute session, and where the band was on the leggings - you can see the defects ).
Otherwise, very flattering and comfortable leggings.
18 February 2025
Unprompted review
Reply from Stacci Athletics
Hi LM, thanks for the feedback! Please reach out to our customer support and we can dig into what might caused that.
Best wishes,
Stacci Customer Service
The customer service is terrible and i had an accident with their ankle strap!
The customer service is so poor and terrible that I have never encountered anything like it anywhere! The products do not last, and I had a bad accident on my leg with their ankle straps. My leg was badly broken in the summer and I am currently rehabilitating it. I was doing a butt kick with my physiotherapist on a pulley (15kg) with straps I bought from stacci 2.5 months ago, when the strap practically burst open and slammed into my leg, which has several complications after a serious fracture. This caused a bad bruise on my skin graft and I thanked God that my leg is almost numb. I complained immediately and all I got in response was that the product can withstand 5kg on a pulley! However, this instruction is not written anywhere and there is no instruction for this with the product. I mentioned this to the company founder Linn Lowes, why then does she do 20-25kg weights with these straps if the product is only intended for 5kg. The company did not respond to this, nor were they prepared to refund the product or send a new one because the "warranty" (which is also not mentioned anywhere) has expired. Complaints have been made to the European Consumer Agency and they are currently handling the matter and are basically instructing people to purchase a similar product elsewhere. The gym owner and my physiotherapist are also amazed by the invented instructions because pulley machines usually have a starting weight of 10kg, which means that the straps that are attached to the leg movement are practically unusable. I believe that everyone would not buy the straps if they knew about these "instructions". The company takes no responsibility for anything and treats its customers like garbage with its overpriced products.
27 January 2025
Unprompted review
Reply from Stacci Athletics
Hi [Miss],
Thank you for your feedback. We’re truly sorry to hear about your experience. Unfortunately, we have not received any prior communication from you, and we are unable to find your name or email in our system, making it difficult to address your concerns directly.
We recently came across another unhappy review regarding this product, and we assume it may be related to your experience. We take this very seriously and are deeply sorry that this has happened. While we have sold thousands of these products without issues, we recognize that, unfortunately, problems can arise, and we are committed to understanding what went wrong.
This situation does not reflect our standards, and we want to make things right. We will be looking into this matter further and asking our customer support team to help identify your order so we can ensure this does not happen again. Additionally, we would like to offer a resolution as a token of our commitment to customer satisfaction.
Please reach out to us at help@stacciathletics.com with your details so we can assist you further. Again, we sincerely apologize for this experience and appreciate the opportunity to make it right.
Bought lumi bare top and leggings on…
Bought lumi bare top and leggings on Black Friday and the small fits like an xs, the leggings are so tight and the cinching is not subtle at all. You put them on and they don’t even pull up all the way and it’s extremely uncomfortable with the cinching. Can’t return, can’t wear, waste of money. Also purchased the “new better version” of the serendipity after buying them in all colors at first launch, also horrible. Purchased the same size s and fits again like an xs. I understand contour but the fabric has changed and they are also tight and uncomfortable to wear. Also can’t return. Wasted money. This company was good at first but I will not be repurchasing after this last experience.
1 December 2024
Unprompted review
Reply from Stacci Athletics
Hi Kristina,
We couldn’t locate any order or email communication with our customer support team regarding this issue, which makes it difficult to determine what might have happened.
Regarding your concern about returning items, we’re not entirely sure what you mean by being unable to return them. You can return items as long as they weren’t purchased during a sale. In the clothing industry, it’s standard practice that sale items are non-returnable, and this is also clearly stated in our terms and conditions, which customers agree to before completing their purchase.
If you’re unsure about sizing prior to making a purchase, especially for sale items, we always recommend consulting with us to ensure the best fit, as sale items are not eligible for returns.
We’re sorry to hear that you found some items to be horrible or uncomfortable. This is not feedback we’ve received before, and it’s disappointing to hear. If you happened to receive defective items, which can unfortunately happen on rare occasions, we’d be happy to exchange them or issue a refund.
Please send us an email so we can investigate further and assist you.
Wishing you a wonderful day,
Stacci Customer Service
Very disappointing
Very disappointing. I bought the Lumi Bare leggings and top. The top was very loose on the sides. Weird fit although the size was ok. The leggings did not stay up, it just slid down my hips. I also bought the Rhea jogger set. Very small in size for a medium. The only thing from this order I can use is the ankle strap…
12 January 2025
Unprompted review
Reply from Stacci Athletics
Hi Katarina,
Thank you for reaching out to us. While we couldn’t locate an order under your name or email, we’re happy to assist you regardless.
Lumi Top:
This is one of our most popular tops, and we haven’t received feedback like this before. Could you please send us a picture so we can check if there’s something unusual with this specific top?
Lumi Leggings:
Our best-selling leggings have been a staple since their launch, and, like the top, we’ve never encountered this issue before. Could you send us a photo or a video? If necessary, we may ask you to return the item so we can evaluate the issue further. Depending on the situation, we’d be happy to send you a replacement, a different size, or explore other solutions.
We’re here to help and look forward to resolving this for you!
Warm regards,
Stacci Customer Service
The most amazing fitness brand!
I've purchased multiple sets from all their collections, and I’m always blown away by the quality and fit—truly second to none! The materials are durable, comfortable, and super flattering, and I love the feminine look of the collections. Their customer service team is also fantastic. The few times I've had challenges, either with delivery or defects, the team have solved this swift and satisfactory. I must add that with my over 15 Stacci leggings, I've never experienced rupture or tearing, the only defect I've encountered was a size discrepancy. Highly recommend this brand!
30 December 2024
Unprompted review
Reply from Stacci Athletics
Hi Helene!
Wow, thank you so much for your kind words—it truly means the world to us! We’re thrilled that you’ve noticed the hard work and dedication we put into staying at the top of our game. Your feedback is incredibly motivating!
We hope you had a wonderful Christmas and wish you a joyful and prosperous New Year!
Warm regards, Stacci Customer Service
I love the great look and the quality…
I love the great look and the quality and the colour of the jacket. I will return to the store to buy other beautiful clothes.
I life in Germany and it arrived so fast. 5 stars
17 December 2024
Unprompted review
Reply from Stacci Athletics
Hi Susi - thank you so much for the feedback! We really appreciate it!
In Europe we usually deliver in 1-3 business day and we are happy to hear that we met that timeframe.
Have a great day,
Stacci Customer Service
Honestly I am from Singapore and I have…
Honestly I am from Singapore and I have previously not heard about this company/brand. However, my wife and I saw a thai fitness influencer wear the Stacci bandeau top and we identified the brand/model and took the chance and bought it. The price is not cheap and the shipping cost $28. However after 5 days the item had not arrived. We try to check the status of the order but was prompted to install an app called “Route” and the route app will only allow us to proceed if we share a lot of information. And after we agree to share the information the app is not able to provide any tracking information at all. The last status is a generic “scanned package”. And there is no estimated arrival date as well. Those buying internationally should be warned as they have to be prepared to pay for high shipping cost and be prepared for a poor shipping experience.
11 November 2024
Unprompted review
Reply from Stacci Athletics
Hi Woon,
Thank you so much for taking the time to share your feedback with us—it’s greatly appreciated!
We couldn’t locate any email correspondence from you, but we’d love to assist further. Please don’t hesitate to reach out to us at help@stacciathletics.cm so we can address your concerns directly.
To clarify, the “Route” package insurance you selected at checkout provides full coverage in case your package is lost or damaged during transit. If your package was indeed lost, we will work with Route to ensure you receive a full refund.
We do understand your frustration, but we feel it’s a little unfair to leave negative feedback for Stacci regarding matters that are out of our control, such as issues caused by the carrier. As stated in our Terms and Conditions, once a package leaves our warehouse, the carrier assumes responsibility for its handling. This is why we offer the option to add “Route” insurance at checkout—for peace of mind and full coverage for unforeseen circumstances.
Regarding shipping costs, we want to emphasize:
Shipping fees are calculated based on the destination and are passed on to customers without any added profit. Since our warehouse is located on the other side of the globe and we operate as a small company with limited volumes, reducing shipping costs isn’t feasible for us at this time—though we would love to if we could!
The shipping cost is always displayed at checkout, so it is something you agreed to when completing your purchase.
We sincerely value your understanding and support as a small business, and we’re always here to help resolve any concerns. Please don’t hesitate to contact us if you need further assistance!
Stacci Customer Service
Cute and Comfortable Gym Wear
Stassi Athletics is not just about comfort - it combines style and functionality perfectly! The designs are absolutely adorable, and the gym clothes are made from incredibly soft, high-quality fabric. Every piece feels amazing to wear. Not only do the clothes look great, but they also make you feel confident and comfortable during workouts !! :)
18 October 2024
Unprompted review
Reply from Stacci Athletics
Hi there Elina, and. thank. you so much for those. lovely words.Yes - we strive to make the most comfortable fabric out there. Why wear clothes that are not comfortable? That is what our aim is, to make clothes that nto. only looks great but also feels amazing! We are super happy to hear that you appreciate the hard work we do to meet our lovely customers' needs!
Have a great weekend,
Stacci Customer Service
Lumi Silhouette 🤩🤩
Ugh! A MUST HAVE for cute gym fit or yogi/ lounging day to run errands in! I’m 5’3 with a pear shaped body and a b cup and this suit fit like a GLOVE.! I was surprised to not find any awk lines or loose fittings anywhere. Absolutely LOVE the color of the Lumi Silhouette Body - Light and the material feel is soooo soft to the touch. It’s overall extremely comfortable and flattering I can probably wear it all day 💅
15 October 2024
Unprompted review
Reply from Stacci Athletics
Hi Wendy - Wow, thank you so much for those kind words! Mission accomplished from Stacci's side! Have a wonderful day and again, thank you!
Stacci Customer Service
Amazing quality and design
I have multiple pairs of leggings and LOVE them! Great quality material with lots of stretch and zero pilling! Design is both flattering and comfy.
1 August 2024
Unprompted review
Reply from Stacci Athletics
Hi there Nicbar! Thank you so much, we really appriciate it. We do our best :)
Have a great day,
Stacci Customer Service
My favorite sportswear
My favorite sportswear! Great fit and super flattering. Love, love, love!
1 October 2024
Unprompted review
Reply from Stacci Athletics
Hi - We really appriciate your kind words!
Happy to have you in the fam!
Stacci Customer Service
Reply from Stacci Athletics
Hi Sam - Love to hear that Stacci is your favorite and the fit is perfect for you!
Take care,
Stacci Customer Service
Higher in the back
These wonderful leggings would get 5 stars if the back side was higher up. I love the material and the fit. But please do something about the back. It is not flattering nor comfortable with the back lower than the front. If you fix this I will buy lots more 😀🤩
7 October 2024
Unprompted review
Reply from Stacci Athletics
Hi "Consumer" - thank you for the feedback - Actually we are in the making of that specific detail! Have a great day
Stacci Customer Service
Love this shop not inly superb…
Love this shop not inly superb flattering products but also such as quick delivery. Will buy from them again. Just wish they had more dark colours. For instance-navy….
25 September 2024
Reply from Stacci Athletics
Hi Dorota! Thank you so much for your feedback! We are preparing for autumn with new colors! Keep your eyes open and please contact us if you have any questions or need help with anything.
Stacci Customer Support
Reply from Stacci Athletics
Hi Olga - we are very happy to hear that! We do our best to exceed your and our customers' expectations.
Stacci Customer Service
Awful return policy - store credit only and gets worse
Awful customer service. Returns are store credit only which is bad enough, but you cannot use the store credit with any future discount promos they run. Even their free shipping for July 4th the store credit cannot apply to. Awful awful setup.
4 July 2024
Unprompted review
Reply from Stacci Athletics
Hi Lily,
Even though we could not find your name in our orders and you haven't provided your email, we still want to address each point of your feedback.
Not all countries have a store credit policy. We have implemented this policy because, as a small company, we unfortunately face misuse of refunds and returns, which significantly impacts us. Store credit helps us reduce costs for both our customers and ourselves, and it also helps minimize our environmental footprint. Every customer agrees to this policy at checkout. We believe the criticism regarding this policy is somewhat unfair, as it is clearly stated and agreed upon during the purchase process.
Regarding customer service, we cannot comment without knowing the specific details of what happened. Since you did not provide your email, we are unable to look into this further.
We wish you a great day!
Best regards,
Stacci Customer Service
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