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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were unhappy with their experience overall. Many people found the app did not work as advertised, failing to provide promised features like monitoring social media or real-time data. Customers frequently reported issues with the app's functionality, including it not collecting data, crashing, or requiring additional payments for basic features. The website was also criticized for being unclear and misleading about what was included in the initial purchase. A significant number of customers were dissatisfied with the refund process, often being offered only partial refunds or no refund at all, even when the service was unusable. Some people also mentioned billing discrepancies and rude customer service.

What people talk about most

Application

Customers express significant dissatisfaction with the app, citing it as non-user-friendly and often failing... See more

Refund

Consumers find refund experiences to be negative. Many reviewers report significant difficulties in obtaining... See more

User experience

Clients share ambiguous opinions on user experience. While some reviewers found the app easy to use and... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report paying multiple times for services... See more

Website

Users describe negative interactions with the website, often finding it slow and unclear. Many reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Slow and slow to display, taught it would be reallisticat at all it was not liking how Splashin4 on Gmail. Com is making me track texts of my fiance without having any applications being installed on... See more

Rated 1 out of 5 stars

Terrible. It is not what is advertised, its nothing like the demo. You cant see whatsapp messages and you cant view the apps, it shows screenshots and not even accurate screenshots. I used it probably... See more

Rated 1 out of 5 stars

Their product was not as advertised on their website. I figured out 3 days after installing that it did not work at all, despite following all their directions. When trying to contact them via their e... See more


Company details

  1. Software Company

Written by the company

Spyx is the best phone tracker in the world. Support all iOS & Android devices. With Spyx, you can achieve parental control and employee survilance without them knowing. Never hesitate to choose Spyx with easy install, complete hidden, best price, protected data, 24/7 support.


Contact info

2.2

Poor

TrustScore 2 out of 5

348 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is a very easy-to-use monitoring…

It is a very easy-to-use monitoring software, even a technical novice can easily operate it and keep track of the child's dynamics at any time.

12 April 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

After using SpyX for a few months

After using SpyX for a few months, I am very satisfied with its stability and interface design, and there have been no glitches or crashes.

15 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

Don't waste a penny with this company

Don't waste a penny with this company. It's a fraud and shouldn't even be on the web. They charged me $90 for nothing. And now I opened up a case with PayPal. Steer clear you have been warned!

27 May 2024
Unprompted review
Spyx logo

Reply from Spyx

What problem did you encounter? What is your registered account? If you have any questions, you can contact service@spyx.com so we can follow up further

Rated 5 out of 5 stars

After using spyX

After using spyX, I can better understand and control the safety of my child. The product function is really powerful.

9 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

SpyX's monitoring functions are very…

SpyX's monitoring functions are very comprehensive. Not only can I track my daughter's phone location, but I can also view browsing history and social application usage.

8 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

SpyX allows me to address any issues…

SpyX allows me to address any issues immediately and guide my child towards responsible internet usage.

17 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

Since using SpyX

Since using SpyX, it is really convenient to be able to synchronize chat records in real time and keep track of my children's dynamics.

7 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

A great phone monitoring software that…

A great phone monitoring software that allows me to understand my children's activities without any traces without installing any applications, especially for housewives like me who don't understand technology.

30 April 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

I feel very relieved to be able to…

I feel very relieved to be able to monitor my children's phone records and locations in real time with SpyX.

23 April 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 3 out of 5 stars

If I had read reviews and knew this…

If I had read reviews and knew this company is not useful as others I won’t even bother wasting time on it and I’m not happy, on instagram I had a chat with _real checker and with fast customer service ready to help. I got access to the phone without physical access, without touching the phone and WhatsApp, calls, Snapchat, texts and everything on the phone I can see with easy control and locations are real. This is safe to use and a great option when it comes to tracking devices.

30 May 2024
Unprompted review
Spyx logo

Reply from Spyx

What is your registered account? If you have any questions, please contact us at support@spyx.com

Rated 5 out of 5 stars

With SpyX

With SpyX, I can easily monitor my kids' phone activities and keep track of their phone usage in real time.

1 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

Should’ve just left when it would not…

Should’ve just left when it would not accept a single debit or credit card!!!!

Once again (there has not been one that has worked as indicated)
Once again I was screwed by another phone monitor company that makes false claims about installation and operation, these companies are notorious for creating false websites with positive reviews (if you don’t believe me just search any of them, the first page or 2 of google with have full articles about the product you search) after all you can afford to host a few dummy websites when you are raking in $49 per month of non refundable revenue.
I should have known better but I am just desperate for the truth that I was blinded by the obvious warnings MY DEBIT CARD WOULD NOT GO THROUGH, NEITHER WOULD 3 CREDIT CARDS. I even desperately tried my CASHAPP card because this was the only product that claimed remote installation, EVEN THAT DECLINED LMAO. No wonder they have the option of sending payment via Bitcoin and other cryptocurrencies and even Venmo because they know that credit card companies are going to flag them.

The first warning sign was the warning that THEIR SOFTWARE was out of date with the latest Android operating system, like really??? How are you selling a product that people can’t install. None of their instructions matched with either phone I tried, they would specify an instruction and the location and nothing was where they suggested it was, it instructed me to do a google drive back up and it was already in place, then it left a multitude of evidence that obviously blew my cover and trust which is why we use these in the first place, when you advertise hidden untraceable then you should know for sure it is in fact untraceable. This is people’s lives you are messing with. So please keep your pathetic little $49 and remember that some people won’t forget so I will be posting this in every single platform that I can find so people know the truth. Not out of revenge but for the safety of peoples lives and relationships, your greed is the downfall of society, preying on people who just need answers.

26 May 2024
Unprompted review
Spyx logo

Reply from Spyx

I have contacted you via email and can provide further assistance. Can you delete your comment?

Rated 5 out of 5 stars

I am deeply impressed by the stability…

I am deeply impressed by the stability and privacy protection of SpyX, and I can get timely and friendly official support for any problems during use.

2 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

Same scame here

Same scame here. I gave them a lot of money, because they said you can remotly monitor phone, without app on target phone. And notning!!!! They even didnt answer. DONT BUY IT!!!!! And bad review delete. Scam!!!

14 May 2024
Unprompted review
Spyx logo

Reply from Spyx

I have contacted you via email and can provide further assistance. Can you delete your comment?

Rated 1 out of 5 stars

Doesn't work, no support !!!

I buy it and use Google account to connect. In website is long list with what will be update as information. But unfortunately nothing there. Already 5 days gone and there is nothing except photos. What's app can't be connected. Support is terrible. Write 1 mail per day if you have luck and just to tell you that can't update or I'm stupid and I didn't do it. I send lots of photos that everything is automatically back up but again nothing. There is no support !!! I wanted my money back. They don't want to give me my money back!!! They are Sterling people money !!!! Don't buy it !!! Horrible experience.

10 May 2024
Unprompted review
Spyx logo

Reply from Spyx

What problem did you encounter? What is your registered account? If you have any questions, you can contact service@spyx.com so that we can follow up further.

Rated 1 out of 5 stars

wish i had read the reviews before…

wish i had read the reviews before spending money on this service to then be told you need all the icloud login and password details of the target device. So basically useless for my needs. Waste of time and money!

10 May 2024
Unprompted review
Spyx logo

Reply from Spyx

Hello, I have contacted you at service@spyx.com, you can describe your problem and I will help you.

Rated 5 out of 5 stars

Using SpyX to track the real-time…

Using SpyX to track the real-time location of my children and view their web history and communication records has brought me great convenience!

26 April 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

If I could give 0 stars I would have

If I could give 0 stars I would have. Please don’t make the same mistake I did by believing all these fake positive reviews. Spyx is a scam. It doesn’t work. I did everything I was supposed to do to make this service work, did everything in their FAQs. Their service doesn’t update data, it doesn’t show texts. All you’ll be able to monitor are the things you can see by logging into iCloud like pictures or contacts. You won’t be able to see texts/calls/safari even if they’re backed up to iCloud. Customer service isn’t helpful, believe me I tried. I wanted so badly for this service to work. It just doesn’t. They won’t refund me despite me being completely eligible. I even sent them their own policy with a detailed description of how I qualify for one and I still have not had luck. Worse customer service and biggest waste of money ever.

8 May 2024
Unprompted review
Spyx logo

Reply from Spyx

What problem did you encounter? What is your registered account? If you have any questions, you can contact service@spyx.com so that we can follow up further. If you do not show your account information, then I have reason to suspect that you are deliberately discrediting us.

Rated 5 out of 5 stars

SpyX is a good You Tube monitor

SpyX is a good You Tube monitor. I can use it to see what You Tube videos my daughter watches.

21 April 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

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