Spypoint Reviews 242

Lost credit my card and tried to change my payment information on the SPYPOINT site. The site indicates it can be done on the site… it can’t. You have to cancel your plans and start over . Their customer Sevice is a joke. Obviously farmed out to a foreign country.

POS, just save your money and get a real cell related camera. You have to call them to get it updated or it will randomly stop working but the app wont tell you it needs to be updated. I have 2 and it will detect a leaf moving but when people show up and destroy your house it wont capture or even turn on. waste of money and time.

Update: I received two calls from an unidentified 1-888 toll free number (no Spypoint branding/caller ID- looked like a spam call), and I missed both calls. One was on a Sunday morning. When I tried to call back, I went through an automated software flow where I had to enter my case number through the phone keypad. The phone software could not recognize the case number that I entered. I went through this a few times over two different calls and finally found a way to get to a live person. When I explained why I was calling, the customer service person seemed to hang up on me (I heard a series of beeps and call ended)! I say this because I had had provided my cell phone and email to the customer service person for call back in case we were disconnected and the person did not call me back or email me. In this case, there is really no way to call back as I cannot enter the case number into their phone software (software does not recognize the numbers that I am pressing on cell phone keypad). I did receive an initial email (before I called in and spoke to the live person) from Manoj, Loyalty and Retention Specialist saying that he had tried to call me and the email was a "no reply" address. I replied anyway to say that I could not get through on the phone but given the "no reply", I don't know if they received it. Getting in touch with this company is really difficult and now I will add that a live person disconnected with me and did not call back. It feels like Spypoint has tried to implement a customer service flow but it is not at all user friendly and definitely broken. The theme is still the same - so much time wasted and no resolution. Hopefully this blow by blow feedback will help Spypoint resolve these issues.
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I purchased my first Spypoint Flex S solar camera and the solar panel film eroded and caused the solar battery not to charge. Spypoint sent me replacement, the Flex S Dark Cellular Camera in June 2025. By October 2025, the solar battery would not charge. The software was up to date, the camera was squeaky clean, the double A batteries were fresh, the solar panel was facing the right direction and there were no obstructions. I purchased a solar charging camera because I live over an hour away and it is hard to drive back and forth just to charge the battery (it takes 12 hours to fully charge when plugged in). When I contacted Spypoint through the chat feature, I was put in contact with either a completely incompetent person or AI bot. No way to tell as they would not answer the question when asked. They kept me online for over 2.5 hours over two sessions during my work day. They were very slow to respond between questions/answers. They did not have the right product knowledge about my camera model. They suggested things that I had already told them that I did. They refused to put me in contact with their manager or identify themselves by name or job position. When it was obvious that there was no way this chat person/bot could help me, they told me that their manager would call me on my cell phone to discuss. This never happened. Now I have a camera that has no solar charging capabilitity and a prepaid cellular plan. Two camera's solar function failed in <6 months. Poor service. So much wasted time on the chat and driving back and forth to my property since October to manually plug in this solar charging camera.

Ryan H. (canada)

is one of the best customer service reps I have encountered in a long time. He was very helpful, patient and professional. We spent 3hrs going over the 6 LM2 cameras I purchased, trouble shooting and formatting SD cards. We laughed and were very cordial by the end of our trial and error. I even purchased some of the accessories per his suggestions. Believe it or not blowing the SD card and area assisted a lot. Getting a signal and formatting the SD cards was a learning experience. Ryan missed his break and probably his lunch assisting me. I am so glad when I called this Sunday when our city was shut down due to the freeze, I was able to have a warm comforting conversation with Ryan. He solved every issue even when trouble shooting didn't work. I hope every rep at Spypoint is like Ryan. Kudos to this young man. He made my day and my perception of Spypoint even greater. On a scale of 1-5 I give Ryan a 10, or shall I say a 30 since we had 6 cameras to work through. Keep doing OUTSTANDING work Ryan H. I look forward to sharing your great customer service on every platform until I get a survey. remember "I got your back" lol...

I have used two Flex-S-Dark Spypoint solar/lithium-ion rechargeable cameras for about 6 months. I have basically two issues. 1) they freeze up (no pics, no instant pics, no refresh, 0% batteries - despite the fact that the rechargeable batteries are still charged) and require a hard reset. 2) "Instant" image requests frequently take several hours to be sent. This is a firmware or software issue. Online Chat gives me lip service despite me insisting that they report this issue to their design staff. After i do a hard reset, the batteries immediately show that the batteries are charged.

Don't go near these cowboys. The camera never really worked, and even though I cancelled my subscription 2 years ago, they still bill me annually and won't answer emails or the live chat they promise. Terrible.

I would not recommend this camera or company at all. I had two flex G-36 and returned them within two weeks. The pictures are great but the company is a scam trying to get you to purchase more space on the app that barely works and to buy their solar panels. Each takes 8 batteries. The app said they were dead with in 9 days of use. I tested all 16 battery's and now my kids are using them perfectly in their toys. Long story short the company and product aren't worth the time or price.

Good pictures but that's it. Went through batteries like crazy. To start with if you have any issues the customer service sux. Mine kept getting water inside them somehow when it rained. (which does not happen often where I live) Tried to warranty them and gave up. Both cameras wouldn't function after about 9 months. Canceled my subscription and got charged again for the full year a couple months later after cancelling. I only got refunded for one subscription. Finally gave up on the second camera refund after fighting with them for 3 months. Complete junk. Went back to the brand I used before and have had no issues in the last 6 months. Going through wayyyy less batteries too.

I purchased two flex S with Solar, I have had NOTHING BUT TROUBLE with them, the performance, the settings, the quality all rubbish. Really unbelievable, these people should not be in business, several hundred dollars wasted.

The employees went above and beyond to make sure I was satisfied.

Complete rubbish. I had a Spy Point link and I sent a three times back. I had the camera for about six months and thomasjacks in uk had my camera each time for period of 2 months when I received the new camera, they told me the warranty is from the original camera pure rubbish.but the best about that is they send me the flex m and they send me back my sd card after they Broke the sd they broke in half and they put a sticker on don’t use this card , anybody who wants to buy a pipe my advice is to stay away from them are rubbish

I now have a total of 5 Spypoint cameras. I will never purchase another one from them. They will wear you out when your camera does not work with their troubleshooting gimmics. It is either have the camera in hand or some other bs. If you must buy one of their cameras, do it through Amazon where you can return items without days of troubleshooting.

Good camera to get if you want absolutely no customer service when it doesn’t work!

Bad customer support! Cameras antenna came loose internally and won’t stay in position and makes for a weaker signal. Called customer support all they want to do is reset it I explained it was broke internally didn’t seem to want to help at all. Will never buy anything from Spypoint again

Genuinely the worst customer service experience I've ever had. Gave me half a refund for a subscription I got charged for and cancelled months ago yet continued to get billed. Also hung up on me twice without answering any of my questions or even interacting with my messages at all in a meaningful way other than what appears to be copy paste nonsense.

Poor quality pictures, non existent customer support.. Stay clear of this camera.. there are a lot of other options

It's the second flex s dark camera in two months. Same problem camera loses battery in minutes. The camera is two weeks in the field first it started taking only one picture with each encounter. Then it went from 100 percent to low battery. This is the replacement for one that I had for o ly one month. Customer service doesn't return phone calls when promised. Now they are going to replace this camera with another. For my problems they offered 50.00 to a new camera or future plans.i wouldn't buy another spypoint camera or get another plan so the 50.00 is a waste. Don't buy. Nothing but problems

For the second time in two weeks I have to remove my camera from the woods so customer service can figure out what’s wrong with the update. I would not recommend this camera

bought a flex m. ,issing solar panel walmart was going to send me one i waited for days on that and they never did send it . so i hung it up using the battery option.worked fine when i installed it on the tree.then next day it nwasnt working . tech support is a nightmare long holds . go into the woods push buttons get them a light show . then they say ok its working now.go back to the house same thing everytime they say its fixed and its not. today i had it with them wasted hours of my time .they are sending me another one hopefully it works. customer support is rude and thinks u are dumb. buyer beware

Worst cameras and even worse customer service, no one speaks english. They just want yo to buy another camera.