spusu UK Reviews 1,332

The customer service is amazing. Nothing is ever too much trouble and the team just seem to make things that used to be complicated and annoying really easy and flexible. The mobile service is great and a massive improvement. Thank you for making dealing with mobile contracts a breeze.

New SIM card not arrived and old SIM disabled. Response received after email then Whatsapp, SIM card is sent by mail but not arrived. Hope this can be resolved asap.
Update: SIM card probably held up in the post office (13 days late), lucky my phone supports eSIM and they responded, now problem solved.

Tried to purchase a SIM only deal (which can only be done online). However they need 8 days to transfer my number. Called the helpline but the lovely lady was unable to change this. So beware.

I’ve been with Spusu for over a year and I’ve found them to be extremely helpful when I’ve needed help. Their service has been great, the reception is much better than my previous providers and all at a very competitive price.
Definitely, Spusu are worth trying if you want great reception at a great price

Awful company absolutely useless!!!

Ported number over on the 1st of May, still waiting 2 weeks later!!!! Been without my number for over 2 weeks, no one has been able to get hold of me and it has caused so much grief and hassle. I'm so angry with the lack of care and urgency after multiple complaints. DO NOT USE THIS COMPANY

Ben was amazing. So easy to get things sorted. Phone answered pretty much straight away, no automated system, UK based call centre. Everything was very good and Ben went over and above with advice and support. So far, we cant be more happy with Spusu

I moved to Spusu a few months ago when my contract with one of the big providers ended. I couldn't be happier. I get the same allowance at 30% of the price, PLUS free EU roaming. No signal degradation and BETTER 5g availability. I needed some help with the switch (twice) and the customer service was fantastic. No menus but straight through to a friendly, knowledgeable UK agent that deals with the issue. No annoying up selling, just service focused assistance. It must be 20yrs + since I experienced this type of first class customer service. Spusu could become a victim of success of their great offering but let's hope not.

No long wait to get in touch, fast friendly and knowledgeable,numbers ported and all accounts merged.
Great service.

Just moved from O2 due to poor connectivity, so far brilliant can make calls now on the move and get 5g!

Excellent customer service from Jessica with regard to porting number over

Clear and concise advice. I’ll 100% recommend Spusu

Sun 26th April 10.40am: Messaged spusu to request a physical SIM (instead of the eSIM I'd originally signed up for) and delay porting date from 1st May to 7th May.
Mon 27th April 3pm: Response from spusu, "If your SIM hasn't arrived by the 6th at 4:30, please reach out to us so we can take a look for you." (I thought, that could be cutting it a bit fine with the Bank Holiday coming up, but presumably they know what they're doing...)
Fri 1st May 8am (SEVERAL working days later): Automated email from spusu, "Your new SIM card... will be sent to your address today" (leaving only 2 working days for it to arrive).
Mon 4th May: Bank Holiday
Wed 6th May 5.20pm: Messaged spusu to request porting be delayed again because their SIM had indeed failed to arrive.
=== No response ===
Thu 7th May 3.50pm: My number having been ported, leaving my number unreachable, sent spusu an urgent message, "You didn't action my request, and I now have no working mobile number! NOT HAPPY!"
=== No response ===
Fri 8th May 4.10pm: Signed up with Lebara.
Sat 9th May 4.10pm: Requested a PAC code from my spusu online account (and that, at least, did work!)
Mon 11th May 11am: Lebara SIM arrived in the post.
Mon 11th May 2.20pm: Finally received spusu response, "Dear Customer. Apologies for the delay in response to your email! I can see that you have since requested a PAC code from us. Is there anything further that we can assist with?" No greeting by name. No mention of what I said. No apology for letting me down. No acknowledgement of the issue that's making me abandon them immediately.
Mon 11th May 4.15pm (this review): spusu SIM has still not arrived.
Tomorrow am: getting my number back with Lebara :o)

Very bad experience with this service network provider. Most of the time network 5G to E within 1 minute gose down. I suffered plenty time to talk direct phone call aswell even emergency time I couldn’t call my family. Waste of money even It's a painful service provider.

Been with Spusu for 12 months now and really pleased with my sim only contract. Was paying over £70/m to EE and needed to cut my outgoings. Transfer was smooth and not had any issues in the 12 months

So far, I'm disappointed. They don't respond to my messages:(.. The eSIM card isn't compatible with my Samsung Watch 8, and I haven't found any information that this is the case. There's only information about other manufacturers, such as Apple, Google Pixel, and Huawei. I probably won't use this company again due to the very poor service quality.

Margaret was super helpful, brilliant customer support!

I've been with many mobile companies over the years and during that time I've had some bad experiences so it's with pleasure that I can give the Spusu company top marks, probably the best service I've had. 100% on every aspect and the highest recommendation. Take it from me you won't find better value and service, please join you won't regret it!!

Great customer service from Daniela. Problem sorted in minutes - plus help in changing my phone settings. Fab. Highly recommend.

I moved to Spusu from BT, both of which use the EE network. Whilst BT worked perfectly, Spusu has been a disaster. Wi-Fi calling is atrocious, I cannot receive OTPs and customer services move at a snails pace. I raised an issue with their technical team 5 days ago regarding the OTP issue and I’m still waiting for a solution, despite chasing them twice. Do not make the same mistake I made. After just 3 weeks with Spusu, I’m looking for a new provider. If I could give zero stars, I would.

***Update*** Moved from Spusu to Lebara due to problems noted above and the signal is perfect and OTPs work as they should.

The phone service is okay but at the 12 month stage my plan increased in price from £7.90 to £12.90 without notice and the 'email' I received pointed this out. Funny isn't it, I have every email from Spusu except this one??? AVOID

Overall its ok but with few reception issues. The main problem is their answer machine . You recieve text message about left messages without the persons name although they are able to pick that up from access authorised during registration . so you must check through your diary to see whose number that is which truely is a pain. once you call to get your messages , the options are next to zero. previous companies gave you option to call back save for few days, go to your message box etc but nothing with spucu . i raised this as a problem with them but they said nothing can be done.