All through the ups and downs of the sale of my house (which had unforseen obstacles) Abbey was there, helping at every step with her knowledge and also providing morale when needed. I couldn't fault... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All aspects of the process so far has been extremely professionally and with a very friendly candour Joe my sales agent has worked extremely hard throughout without respite in a very challenging e... See more
Company replied
I sold my house with Springbok with the support from Bethan Wilkins as my conveyancing progressor. There were some delays but Bethan always kept me updated and made sure to chase things up so my sale... See more
Company replied
Callum from springbok was our progression Conveyancer. We found callum to be very professional, efficient and friendly. We were kept upto date every at every stage of the sale, and any q... See more
Company replied
Company details
Written by the company
Springbok Properties mission is to provide an unparalleled fast sale service, obtaining the best possible price, whilst giving the best experience to sellers and buyers alike. With over 70 staff nationwide, we have experts specially trained in all aspects of a sale to guide you each step of the way and tailor make every transaction to meet your individual needs. Call us 24/7 on 0800 068 4015 Get a fee instant valuation here https://springbokproperties.co.uk/free-valuation
Contact info
Suite 7N, Trafford House, Chester Road, M32 0RS, Old Trafford, United Kingdom
- 0800 068 7935
- customerservicemanager@springbokgroup.co.uk
- springbokproperties.co.uk
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service so far—quick and helpful communication
Although the sale is not yet complete, the experience so far has been great. Daniel Ardern has been very responsive, helpful, and professional, always replying quickly to any questions. Very happy with the service so far.
25 September 2026
Unprompted review
Reply from Springbok Properties
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
I recently purchased a house- very disappointed
I recently purchased a property through this estate agency and, unfortunately, the experience at the point of completion and key handover was very disappointing\.
The agreed key collection was arranged for a specific time, but when we arrived there was no one present to carry out the handover\. More importantly, the property was not left in the condition we reasonably expected when completing the purchase\. There were various items, rubbish and belongings left inside the property, which meant we were faced with the additional time, effort and cost of clearing and cleaning the house after receiving the keys\.
What was particularly frustrating was that our solicitor had confirmed that the seller was required to provide vacant possession\. We therefore expected the property to be cleared before completion\.
I appreciate that the estate agent may not be responsible for every action of the seller, but I would have expected better communication and a more thorough handover process\. Buying a home is a significant experience, and the final stage should feel reassuring rather than leaving the buyer to deal with unexpected problems immediately after receiving the keys\.
I hope the agency takes this feedback on board and improves its communication and handover procedures for future buyers\.
30 August 2026
Unprompted review
Reply from Springbok Properties
Dear Ash, thank you for taking the time to share your experience. We are sorry to hear that the final stage of your purchase was disappointing, particularly when the key collection had been arranged for a specific time. We also appreciate how frustrating it must have been to find belongings and rubbish remaining at the property after completion. Whilst the condition in which a seller leaves a property and their obligation to provide vacant possession are ultimately matters for the seller and the respective solicitors, we recognise the importance of clear communication and a smooth key handover at what should be an exciting stage of the purchase. We appreciate you bringing this to our attention and will ensure your feedback regarding the handover process is taken on board. We wish you all the best in your new home. Best regards, Springbok Customer Services
Bungalow
After some twoing and throwing we managed to get the deal done
The vendors happy and I am happy
Daniel Ardern was very helpful and kept us in the loop
Happy days
24 September 2026
Unprompted review
Reply from Springbok Properties
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
Springbok were amazing from Start to…
Springbok were amazing from Start to Finish. They had sold my house within the first couple of weeks. I received a check in call from Nadia Gryczka every week to give any updates, and generally make sure we were all ok. She was always available if we had any query’s and made the whole process run so smoothly and without any stress. Would highly recommend Springbok especially Nadia. My house sale has completed yesterday and I shall miss our weekly chats. Thank you Springbok especially Nadia.
24 September 2026
Unprompted review
Reply from Springbok Properties
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
Used springbok for the first time they…
Used springbok for the first time they have sold my property for me well done guys and girls and a special thanks to Daniel ardern for putting up with me he said it was a pleasure working with me no Dan I was a nightmare but thanks but all joking aside credit where credit is due Dan you are the Man
24 September 2026
Unprompted review
Reply from Springbok Properties
Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
Springbok have been excellent
Springbok have been excellent. Right from hearing about our property for sale, negotiating a price, finding buyers and then progressing onto completion - with the formidable Abbie in the driving seat - the experience has been first class.
28 August 2026
Unprompted review
Reply from Springbok Properties
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
Our previous purchase fell through
Our previous purchase fell through, the property we were wanting to buy was for sale with Springbok Properties, Abigail Salvage was the first lady we dealt with, very helpful and "patient " as this was first time dealing with Springbok.
Not being too confident with the technology needed to confirm identity she talked us through the process and eventually managed it. !
Secured the said property within couple of days and we now have a sales prgressor Fran keeping in touch with us.
Todate very impressed with Springbok, hopefully this will continue.
13 September 2026
Unprompted review
Reply from Springbok Properties
We truly appreciate your thoughtful feedback. It’s wonderful to know you had a positive experience with our service. We’ll pass your comments along to the team, who will be encouraged by your words. Please feel free to reach out if you need any further help.
Warm regards, Springbok Customer Services
Abbey was absolutely amazing…
Abbey was absolutely amazing progressing the purchase of my house. I couldn't fault her of thank her enough for all her helps and how on the ball she was. Absolutely an asset to Springbok
28 August 2026
Unprompted review
Reply from Springbok Properties
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
It's a tricky market for selling at the…
It's a tricky market for selling at the moment but James Keating has managed to get my flat sold! (STC)
23 September 2026
Unprompted review
Reply from Springbok Properties
Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we can help with, please feel free to reach out.
Warm regards, Springbok Customer Services
Emily M was efficient and professional…
Emily M was efficient and professional to get me started on selling my property.
18 September 2026
Unprompted review
Reply from Springbok Properties
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
James Keeting from Springbok Properties…
James Keeting from Springbok Properties has been patient and supportive from the start of the house buying process.
23 September 2026
Unprompted review
Reply from Springbok Properties
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
Quick sale with Springbok, Rich White
I used other estate agents who kept promising me a sale but none of this happened. I then contacted springbok who had contacted me via a letter and dealt with Richard White, who along with his team had negotiated a good price and sale, all within 2 weeks of me contacting them. Springbok kept in touch throughout the whole process, all pretty simple and straight forward. Delighted to have finally sold my house.
23 September 2026
Unprompted review
Reply from Springbok Properties
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
Service and communication is excellent…
Service and communication is excellent from start to finish!
23 September 2026
Unprompted review
Reply from Springbok Properties
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
Good experience working with the team
Good experience working with the team , whole process went vey smooth with clear and concise inormation at each stage.
1 September 2026
Unprompted review
Reply from Springbok Properties
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
Excellent service
Excellent service, Mia was my conveyance progressor who answered any questions I had and kept me updated on the progress of the sale.
15 May 2026
Unprompted review
Reply from Springbok Properties
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
Abigail was so lovely and enthusiastic
Abigail called me regularly and always kept me informed with regards to the activity surrounding the marketing of my property.
Abigail was always enthusiastic about selling my home and remained positive even when viewings were unsuccessful, proposing changes whilst also listening to my opinion and respecting my decisions.
14 September 2026
Unprompted review
Reply from Springbok Properties
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
This was my first time buying a house…
This was my first time buying a house and understood that springbok do things a little different to the other agents out there…but I found the process quite smooth..
Louis Williams helped me through the whole process and was there at all times for receiving phone calls and emails…would highly recommend…
21 September 2026
Unprompted review
Reply from Springbok Properties
Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
james keating
james keating handled my sale did a great job from start to finish, kept in contact regularly,
22 September 2026
Unprompted review
Reply from Springbok Properties
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.
Warm regards, Springbok Customer Services
Did what was promised
Did what was promised
Kept informed
Friendly
Dan explained everything with no jargon so I understood
22 September 2026
Unprompted review
Reply from Springbok Properties
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
Great Service !
The service we recieved from start to finish was exceptional , Person we dealt with Louis Williams was first class and kept us informed every step of the way ,very professional and he made the whole process stress free . Glad we used Sprinbok properties and would do so again .
22 September 2026
Unprompted review
Reply from Springbok Properties
We truly appreciate your thoughtful feedback. It’s wonderful to know you had a positive experience with our service. We’ll pass your comments along to the team, who will be encouraged by your words. Please feel free to reach out if you need any further help.
Warm regards, Springbok Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.