SpotHero Reviews 7,202

I was unable to reach my parking reservation due to a traffic issue and I called SpotHero and they quickly responded and found a new spot and credited my first one and provided me entry to the new one while also voicing driving directions to the new spot. They provided prompt service when I needed it most - driving thru downtown SF traffic!

I had some questions and the girl I called was very help.
Thanks again.

Easy to identify proximity and price of parking near our hotel in NYC. Click, pay, done. Appreciate the service.

QR code did not work ! the lot. Had to pay again. Will never use again.

I got a new license plate because I had to apply for an accessible parking license plate and the app did not let me change my license plate number on a reservation even though it has a button to do that. The button just did not work. I had to make a second reservation in the moment to be able to park when I realized the license plate number was my old one and I could not change it in the app. So I made two reservations for the same car in same (empty) lot at the same time. I asked for a refund for the 2nd reservation and they told me to kick rocks. I’ve also had the experience of being turned away from parking even though I had a reservation and also once I had to fight for my life (was stuck inside the garage for like an hour with customer service people and security) to be able to LEAVE a garage because the attendant had no clue about SpotHero. I never blamed the company for those instances and those instances did not cost me money, just time and energy. This most recent incident cost me money and I had to deal with their customer service directly, who were totally unhelpful. The lot was empty! I feel like that is very important. It’s not like I took a potential spot from another paying customer. Customers shouldn’t have to pay extra money for absolutely nothing because your app is broken.

The person picked up promptly, was very pleasant and the issue was solved right away.

These people are crooks. We purchased parking in advance when we arrived there was no open space and we're rudely sent away. The mayhem was bad as everyone showing up had purchased parking and there was none.
We could not find parking any else and lost the event and our tickets.
Unbelievable.

DO NOT PARK WITH THEM TERRIBLE EXPERIENCE

SpotHero has great customer service. They answer the phone immediately, are courteous and pleasant and solve the issue immediately! Such a contrast to so many companies these days.

I appreciate the quick response to my concern. The representative was polite and explained things well and resolved my issue. I am very happy with the outcome.

I received A-plus customer service from Spot Hero. I received clear instructions on problem-solving, and a “beyond expectations” remedy should the proposed solution fail. Not only that, but a real person answered my phone call with no delay! Astounding!

The reserved parking lot was full upon arrival, so I had to find alternative parking approximately 15 minutes away. The only available option at that time was free street parking. After I parked, I called and was informed that only a credit could be issued—not a full refund—and that I would need to provide proof of payment for alternative parking. I was already late for school and this was such hassle for me.

As mentioned, I did not incur any parking cost since I had to use free street parking due to the lack of available reserved spots. Given that the service I paid for (reserved parking) was not provided, I request a full refund.

I use this app for when I go places where it's hard to find parking or to expensive like Philadelphia. I love the app because my car is always safe and I don't have to worry. And the prices are really good as well.

I am new to using the app and I didn’t scan my QR code properly while using the app this evening parking in the city. I called customer service and they were so gracious in helping me and explaining to me and couldn’t take away the charge but they applied it to my visit tomorrow for the garage. Excellent customer service thank you so much.

I should have gone by the photo you provided of the entrance. Google Maps went by the address which was actually not the entrance. SpotHero +1, Google 0.

Great spot, great instructions and great price

I was not able to use the spothero reservations because on a mix up on entering the gated garage which was advertised as valet parking. I had to find alternate parking at a higher price. After submitting my receipt for the alternate parking SpotHero reimbursed me the full amount for the higher priced parking. Excellent customer service.