SportsBreaks Reviews 

123
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Recently returned from our first ever F1 where we went to Hungary. James our hotel rep was awesome, all staff were spot on. We couldn't fault anything, organisation and communication was spot on from... See more

Company replied

Rated 5 out of 5 stars

Always a great experience with Sportsbreaks. Good weather and beating Yorkshire made it even better. Great view and great food, as always thanks to James and the team.

Company replied

Rated 5 out of 5 stars

Used sports breaks three times so far for hotel and match day tickets and haven’t been disappointed once in the service or product

Company replied

Rated 1 out of 5 stars

Extremely inflexible cancellation policy which means even if a fixture moves months ahead of the game the company will keep a large proportion of your money if you can no longer attend. They did very... See more

Company details

  1. Sport Tour Agency
  2. also in
  3. Tour Operator
  4. Travel Agency

Written by the company

SportsBreaks specialises in delivering unforgettable sports travel experiences to many of the world's most exciting sporting events including domestic and international football match breaks, premier league football, international and domestic cricket, formula 1, rugby, nfl and many more.


Contact info

4.2

Great

TrustScore 4 out of 5

123 reviews

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4.2

All reviews

(123)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Lancashire v Yorkshire

Staff was amazing, really helpful and polite (James, Michelle and Janette) and couldn’t do enough for you. Food was really good, bar service was super and really friendly.

Whole experience from walking through the gate to leaving everything went smoothly and I will be booking again.

29 June 2023
Unprompted review
Rated 5 out of 5 stars

Six nations trip to Rome

Had a fantastic trip to Rome with Sportsbreak - really well organised and delivered expertly by Michael who was exceptionally diligent and helpful. Highly recommended and thanks for a brilliant trip (shame about the rugby result but not in their control! 😂).

7 March 2024
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Thank you for your feedback Garry, this is really useful to us in shaping our product and customer experience! We will be sure to pass on your feedback to Michael!

All the best,
sportsbreaks.com

Rated 5 out of 5 stars

Man United v Everton for 16 people.

Man United v Everton for 16 people.

Great organisation by Jack and the team at Sportsbreaks. Stayed two nights in the centre of Manchester and went to the game.

It was a much better price than the other agencies we contacted. All 16 of us ended up sitting beside each other.

8 March 2024
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Thank you for your feedback Rohan, this is really useful to us in shaping our product and customer experience! We will pass on your kind comments to Jack!

All the best,
sportsbreaks.com

Rated 5 out of 5 stars

Great experience from start to finish!

We booked Everton v West Ham United for a group of us attending a friends stag do in Liverpool.

The process was seamless from start to finish, customer service outstanding and we received our travel documents around a week before the game.

We will definitely re-book for next season.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Great day out!

I went to Spurs v Newcastle and it was a brilliant trip. The seats, food and matchday experience were all great. The booking process was smooth and stress free, too. Will use again. Thanks.

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Sportsbreak organised for 14 of us to…

Sportsbreak organised for 14 of us to go to the Man City v Chelsea match and 2 nights accommodation at The Park Inn Raddison hotel. It was easy to book and documentation all arrived to confirm everything. At the match we were all seated in the same area with 6 & 8 seats located close by. Customer service was excellent and staff were always available who were efficient and helpful. Was reassuring having Sportsbreak handle our trip.

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Chelsea Match Break - Under The Bridge Hospitality

The whole experience from booking to attending the Chelsea v Newcastle match was fantastic. We enjoyed the relaxed hospitality at Under The Bridge, great food and drink all included and didnt seem over crowded; would highly recommend as a good value for money experience

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Darts at Ally Pally

I booked through Sportsbreaks to go to the darts at Ally Pally in December. The Customer Support team were brilliant in helping me choose my hotel and ticket options, and when I needed to change some details, they sorted it all out within a few hours. The table seats were great and my mates all bought me drinks for sorting even though they did it all.. Thanks Sportsbreaks!

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Great football experience

Have been to various Spurs games this season and last. What an amazing experience these tickets provide. Its a whole different level of football watching experience, with food before the game in the lounge and a cozy bar at 1/2 time and after the game. Padded seats and great views of the game. It felt really luxuaious.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Tottenham trip

Went to the Tottenham vs Brighton game with Sportsbreaks recently and had a fantastic experience. Tickets were delivered with plenty of time, we managed to get six seats together with a fantastic view from the North Stand which we would never have managed to get together through the official channels. The entire trip was handled perfectly and all correspondence was great. Would definitely use again.

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Great Liverpool experience

As a lifelong Liverpool fan this package was a dream come true. From the booking to the day itself, everything was great. I felt fully informed of all the relevant details and the day itself exceeded my expectations. Great value and great customer service

24 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent all round

I have attended a few cricket events organised by Sportsbreaks including Test matches in England and the West Indies.
They have always been first class in terms of organisation and price. However, the friendliness and availability of the staff was was off the charts. Will use again

21 July 2023
Unprompted review
Rated 1 out of 5 stars

Overpriced

Overpriced, prices increase all the time. How they justify almost £1000 for everton v palace (Feb 2024) is just ridiculous. 2 rooms at Holiday Inn express and 4 footy tickets. This similar package was around £575 last year (2022/23 season) absolute rip off. Never again will we book with this company.

19 August 2023
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi R Hill,

Thank you for your feedback, and sorry to hear you are disappointed with our pricing for the Everton v Crystal Palace fixture.

Prices do fluctuate across the season, and we go on sale before the start of each new season when we have a lot of availability with cheaper hotel options.

I can confirm that there is still availability for the game you require at the Holiday Inn Express Liverpool which comes to a total of £856.00 (£214.00 per person). This includes a 1-night hotel stay, breakfast, and your official match ticket.

Should you wish to speak to one of our team, our contact centre is open Monday - Friday from 8.30AM - 6.00PM.

Many thanks
sportsbreaks.com

Rated 1 out of 5 stars

I spent thousands of pounds with this…

I spent thousands of pounds with this company. Something went wrong with the hotel- not their fault- but their response was appalling 'nothing to do with us'. I strongly recommend finding an alternate supplier for any trips you are considering- very poor customer care experience. Spoiled the trip of a lifetime.

28 October 2023
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Richard,

Thanks for your feedback, and we're sorry to hear of the issue you faced post match at the hotel when the hotel bar was closed.

Rest assured that your feedback is important to us, and we thoroughly followed up your complaint with the hotel who responded to us a lot later than expected.

We have passed on your feedback to the hotel, and we're pleased you enjoyed the match break experience despite the issue with the bar being closed on your return.

Many thanks
Chelsea

Rated 1 out of 5 stars

Paid £9556 for 4 tickets for category…

Paid £9556 for 4 tickets for category one seats and 2 nights accommodation for the 2023 rugby World Cup final.Firstly the hotel was a one and a half hour metro ride from the stadium ,secondly my category one seats were well behind the touch line in the corner resulting in us having to watch most of the play on the big screen.Finally I bought these tickets in early 2021 when I didn’t know their face value.It turns out they were £900 each and the total hotel charge was approx £1100 giving a total of £4700 .I am all for making a profit but a profit of over £4800 is extortionate .
I certainly will not use this company again and suggest others do likewise
I expect all I will receive is a copy and paste reply like the one they have sent to me when I previously emailed them

28 October 2023
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Barry,

Thank you for your review, and I am disappointed to see you left us 1*. To provide some more insight into our commercial make-up of the product, we do not base our brand and pricing on the face value of match tickets and hotel costs which are found in online search engines or comparison sites. The pricing is composed of other additional elements including; a ticket license fee per each individual ticket, a 24hr duty office team who are available around the clock, a dedicated Contact Centre Team, a official RWC23 supporter pack and we procured hotels well in advance of going on sale, so the cost of hotel property at that time will have been different to what you can find online independently.

We have a dedicated Customer Feedback Team who will handle your complaint appropriately.

Please send us an email to customer.feedback@sportsbreaks.com and one of the team will respond accordingly, and will investigate your complaint independently.

Many thanks
Natasha
sportsbreaks.com

Rated 2 out of 5 stars

When Category 1 tickets turn out to be Cat 2 or 3

In Feb 2023, I bought 2 Cat 1 seats (supposedly the best & certainly the most expensive) for the semi-final game of the World Cup Rugby in Paris. I expected these Category 1 seats to be somewhere in the middle of the field. When I received the tickets on Oct 16 2023, & checked out the seats on the web site of Stade de France, I saw they were bottom corner of the stadium, well behind the try line, in second tier, 51 rows up. When I questioned Sportsbreaks, this was their explanation:
“All ticket locations are dictated to us & all the official Online Travel Agencies by the event organisers, namely Group Couleur, & the France 2023 Organising Committee. We have no jurisdiction in terms of location beyond the category of ticket.
The event organisers have had several issues in relation to ticket locations, & are mindful of the issues it’s causing official travel agencies & subsequently their valued customers, but they do reserve the right to modify categories depending on the matches & the stadiums & have indicated that an allocation of official hospitality guests for France 2023, can have an impact & may mean categories 1 & 2 can be modified for some matches. Unfortunately, this is something we, as Sportsbreaks, or any other online travel agency, have no control over.”
To be honest, there marketing blurb did say they “could not allocate tickets until several days before the game” (so there is a certain amount of trust here). But we are not currently being offered any money back or improved seating.
I suggest Sportsbreaks discuss this issue internally & put more detail of the actual distribution/sale of tickets to 3rd parties like SportsBreaks, so buyers like us better understand that our seats can get downgraded even though we still pay for a Cat 1 tickets! It’s obfuscation all round otherwise, with the usual finger pointing but at the end of the day it is the clients of SportsBreaks that end up disappointed. Not a god business model!

16 October 2023
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Nick!

Thank you for your feedback.

I can see one of our Customer Feedback Team is handling your complaint and will be in touch soon, but to be clear, regarding the issue you have faced, alongside some other customers and other tour operators, this is a widespread issue amongst official tour agents.

All ticket locations are dictated to us and all the official Online Travel Agencies by the event organisers, namely Group Couleur, and the France 2023 Organising Committee. We have no jurisdiction in terms of location beyond the category of ticket.

The event organisers have had several issues in relation to ticket locations, and are mindful of the issues it’s causing official travel agencies and subsequently their valued customers, but they do reserve the right to modify categories depending on the matches and the stadiums and have indicated that an allocation of official hospitality guests for France 2023, can have an impact and may mean categories one and two can be modified for some matches. Unfortunately, this is something we, as Sportsbreaks, or any other online travel agency, have no control over.

At this stage, there isn’t anything we can do to change the locations we’ve been given in relation to the tickets but understand your disappointment, and the inconvenience this may cause.

Many thanks
Chelsea

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