Sports Direct Reviews 

Should be zero star , I sent back two articles of clothing and only got refunded for one , it's their word against mine as I know 100% I sent back the two items in the same pack , they could be making a fortune doing this to many people , do not buy from sports direct .

We have ordered plenty of things through sports direct over the years with no problem with clothing or sports equipment.
We ordered a laptop off the website and was week later it has not been dispatched. This was supposed to be an 18th birthday present. I contacted sports direct via online chat and they where very abrupt and ended the chat when I hadn't finished speaking with them.
I contacted them via email and via Facebook messenger.
They said the problem was theor retail partner and they where waiting for it to come back in stock. The website never and still does not state that the product is out of stock.
This is totally inadequate as is the companies response.

Ordered 2 pairs of trainers from Sports Direct, 1 pair arrived faulty with adidas wording missing from the right foot trainer tongue (I’m suspicious that they are fake). The other pair did not arrive, Sports Direct do not have a contact number for customer service so only option is email, after numerous emails I am told I have no claim for a refund as their warehouse packed and sent the item. Well if they did they certainly didn’t send them to me. I was considering taking the 1 part of the order I did receive to the local Sports Direct shop but apparently they are not able to help if bought on line!!??!!. I am furious with Sports Direct and will never order from them again neither will I shop at any of their stores. Looking through other reviews these thieves need to be put out of business. If Sports Direct get to read this review: Is this how you would want to be treated? You should be ashamed of yourselves.

2 orders (of my wife’s) in which the wrong sized item was sent both times. Only email as an option as anything bought online can’t be returned to the store nor is there a number for a person to talk to. I wanted a simple refund for the one wrong item and a replacement for the other. They are now saying it is beyond the 28-day window so we are stuck with 2 x 38 euro bathing suits that don’t fit her. We are a numerous and very active family but how can we ever order from them again after this?

We ordered an item from Sports Direct via their subsidiary Wareshop2. It was paid via paypal and we have the evidence and order details from them, monies left our bank account immediately. When attempting to contact Sports Direct or Wareshop2 they say they have no recollection of the order even though we provided all the details we have. They have never even sent an email confirming the order or receipt of the monies.
They hide behind non existent customer service promises, unanswered telephone numbers and appalling disregarded for the people who get sucked in by their false marketing. An absolute sham

Have tried calling two branches of Sports Direct, Chichester and Havant, over the last couple of weeks from the phone numbers given on the Sports Direct website and on every occasion the ring tone is terminated after around 30 seconds.

Sports direct bullying my 16 year old neice. Manager shouting out her on shop floor infront of customers. Even customers complained. This lovely young girl crying in the shop. Manager asks " what are you crying for" distgusting behaviour she is still a child. So angry

Ordered trainers online only to find it had not registered the shoe size so I had to process again. Then it went through the order system without giving me a chance to confirm. Only to find I had paid for 2 pairs of the same trainers. Now have to wait 5 days for them to be delivered to then return a pair and pay for the delivery back to them. Also then another 7 day wait upon them receiving the trainers to process a refund. Yet the like of amazon can cancel your order at any point and process a refund almost instantly. If I knew this at start I would not of bothered using sports direct online.

Hello,
I bought 2 Puma shoes and unfortunately both of them had a tear on the heel. I bought the shoes last month and I have worn them 5-6 times at most. When I went to Sport Direct to exchange the shoes, they said it was due to use. Even the products displayed on the shelves are tried more. If the life of these shoes is 1 month, then they should not be written on them. (They can be worn even without untied laces.) At this point, I demand the return of the products within the scope of consumer rights. If this does not happen, I demand an exchange.

Best Regards,
Mustafa Furkan Ates

I'd give them 0 if I could. Bought trainers and was given a date for delivery which came and went. No email or notification, spent an hour trying to find an email address or phone number or contact form on their website but it doesn't exist. Took to twitter to complain, my questions were ignored by a number of people who couldn't string together a coherent sentence. I asked time and time again for a number or for someone to call me and they just ignored my and continued to offer me a code for 10% off my next order! Will never buy from them again. The poorest customer service I have ever experienced

Absolutely don't buy from this shop. Got my son some trousers from sports area. I didnt release they had a massive mark on the back. Took them back nit even a week later and wasn't allowed to change them. Yes my son had taken the tags off but I didn't notice until he had them on. The man didn't even believe I brought them from the shop even though I had the receipt. Very strange and didn't even look at the receipt. Got looked at like scum and made out like I was lying. Will never set foot in this shop again or ever buy from it. Absolutely disgusting treatment certainly been telling all who I know to warn them. My friend also had a similar experience so people please be aware.

Items are good but the customer service was awful.

Served by a young girl at the Blackpool shop who was very rude. Not a smile, had a face on her the enter time. Huffed when given cash to purchase the items and practically threw the change at us (we literally had pick a bit up from the counter and floor). Was very busy in the queue and she was just chatting and having a laugh with a colleague who didn’t jump on the tills to bring the queue down.

Their courier did not deliver my product, although it showed/emailed the parcel is delivered. I raised the issue with customer service. They provided a form to fill and send. I did it.
After a week they they just close may complaint without refunding or sending the products.
I contacted them ask ask me to fill and send the form again.

Bought a pair of Nike Trainers online from Sports Direct, arrived fine but trainers started to squeak badly when worn and now, after 3 months moderate use, they are falling apart. Worried these are counterfeit. SC customer services say they are not, but just want to fob me off with bland apologies, will not refund even after looking at a photo and will not pay for return to them for further inspection. I have no confidence they will even look at them if I did return them as they just don’t seem to care. In short, don’t buy online from SD, buy from a shop where you can see the shoes before buying. SD do not care and customer service is appalling…and they know it.

My experience at Sports Direct Hayes was beyond disappointing. The staff member with ID number 441936 displayed an uncooperative attitude, refused to acknowledge the fault, and had an aggressive tone. This behavior is completely unacceptable and tarnishes the store's reputation. According to the UK Consumer Rights Act 2015, as a consumer, I am entitled to a refund, repair, or replacement for faulty or damaged items. The item I purchased should have been of satisfactory quality, fit for purpose, and as described. Therefore, I expect Sports Direct Hayes to adhere to these consumer rights and provide a suitable resolution. I also request that Head Office contacts me regarding this matter.

I’d give less stars if I could. They sold me faulty shoes but because I was out of the 28 day returns they refused my refund. I wrote dozens of emails and letters, and asked for it to be escalated to a manager. The staff don’t speak or read English, they return template emails they have copied and pasted. They then ‘closed my ticket’ without my consent. The shoes were for my
elderly father, he wore them 3 times and the tread was so worn he slipped. Sports direct didn’t care when I told them how dangerous they were. I will be raising this further.

Purchased a pair of Nikes online and they have a squeak when you walk or run ! Unable to return online as it over the 28days - was advised to go into store , unable to return in store as I purchased online .
Paid a pound for a resolve to help me exchange these Nikes !. But that could take weeks or months .
Name of the company is sports direct.com and the website is called the same … so same company ??? Not according to their own store staff !. Only had the shoes since end of April ..: I’ve given up and will purchase from another retailer next time .

In the past , I've been buying numerous branded items, mainly Adidas and Nike. I have noticed a massive quality issue with the footwear from sports direct compared with other high street shops. My son's Adidas football boots costing 70 quid literally fell apart after a few months, this also happened with a majority of his team mates boots too, also from sports direct. My Adidas trainers have developed a tear after 4 months and I've noticed quite a few defects on the racks in store on a lot of clothing items, making me think twice about buying them. I have purchased the same pair of trainers for myself from a different store and instantly noticed a quality difference. I'm not convinced all of sports direct items are of excellent quality as the manufacturer intended. Some items are cheaper than other high street shops, but I'm guessing this could be the reason. Although the pricing and selection in sports direct are reasonable, I have lost faith that the quality of the items are up to scratch compared with the asking price on certain items. They do however have a reasonable returns policy, but sadly, you are entrapped into purchasing more uncertain quality items with their credit receipt. I will continue purchasing from sports direct as some of their stuff is reasonable, but I'm done spending over the odds now for below par quality.

They answer the mails, but they do not give an answer that helps you. I always need to repeat myself, give the same info again. The answers are not useful and to the point. I'm waiting months now for 2 refunds they claim that they have done, but my bank can't find a trace and instead of given proof of this payment, I need to talk to my bank, like I did not do that several times already.

If I could give zero stars I would! Company will cease to exist soon. Customer service is atrocious! I returned an item exactly as I received with labels still attached & in the original packaging. The item was returned to me as they decided it had been washed! What absolutely rubbish. 100% did not wash the product. I sent a complaint with photo's and they didn't want to know. I've never known customer service so terrible. Hate the shop, hate the website & the staff are so rude and arrogant. I will never shop here again!