The reviews were iffy but everything actually arrived and was as described! Did respond to emails so that was nice. Took one star off because I paid $18 in shipping and still had to send FedEx the inv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent. So far this company has done everything excellent. I even had to cancel some orders and they canceled whatever I needed within 24 hours of each email I sent. I live in California and order... See more
Company replied
My update with this company: they are in Europe and I am in Southern California. So far they are 100% peer awesomeness out of seven out of seven of my orders. Even if I have to cancel, they canceled e... See more
Company replied
Overall great since I received the item before I was expecting. I dont remember receiving an update from the shipper when my order would arrive but it said July 16 and i received it July 3rd. I didnt... See more
Company replied
3.1
Average
460 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered hard to find fat bike tires…
I ordered hard to find fat bike tires and they showed up in a little over two weeks. They came from France and I’m in Arizona, they provided tracking the whole time…..so my purchase worked out for me.
26 June 2025
Unprompted review
Reply from Sport is Good
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
Never received the item
7 July 2025
Reply from Sport is Good
Hello Mr. Anglemyer,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we tried to contact you by phone today without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (please specify your order number again).
Have a great day,
The Spacefoot Customer Service Team
This place is fake!!
Sport is good is fake!!
I never received my order! It was supposed to be delivered June 26th! I ordered it June 16th!
Do not buy from them!
I just want my refund!
2 July 2025
Unprompted review
Reply from Sport is Good
Hello Mrs Martinez,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we tried to contact you by phone yesterday without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (please specify your order number again).
Have a great day,
The Spacefoot Customer Service Team
Quality product, great price. Legit!
I read the reviews here, but nevertheless ordered a waterproof bike messenger bag because it seemed perfect for my use and the price was great. The bag arrived yesterday and I am completely delighted by it. It did take a while to get here. I ordered it on June 16, it shipped on June 20 and arrived July 1. The company did update me by email when the order was placed and when it shipped. It was not possible to track the order as it moved from Europe to the US, so you just have to trust that it will arrive. And in my case it did. So this is not a scam site. If you have patience and trust, you should be rewarded with a quality product at an excellent price.
16 June 2025
Unprompted review
Reply from Sport is Good
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon! 😀
The Spacefoot Team
Do not use this company
Don't use this company unless you want to give yourself a lot of stress and anxiety. They do not respond to any emails, social media messages, and their phone goes to voicemail. I ordered a pair of shoes, the tracking number brought up no results. I emailed them multiple times, I emailed the spacefoot email they tell people to contact when responding on here, I tried calling, I sent messages on social media. No response. I was sure it was some kind of scam company. By some miracle the shoes eventually did arrive after a few weeks, but they're uncomfortable and I have no hope of returning them with a company who ignores all forms of contact. A horrible, stressful experience.
Edit post business reply: LOL asking everyone to send yet more emails to the email address they don't respond to. What in the name of God is going on with this company. Wish I'd read the other reviews first.
10 June 2025
Unprompted review
Reply from Sport is Good
Hello,
Please know that we have taken your opinion into account and noted the problem. Be assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we want to know more about how we solve this problem.
Please contact our customer service at customer@spacefoot.com (enter your order number) so that we can find a solution.
We hope you have a great day,
Spacefoot Customer Service
I HAVEN'T RECEIVED MY ORDER!
13 June 2025
Reply from Sport is Good
Hello Mr Triano,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone yesterday without success.
In order to solve your problem and bring you satisfaction we have also sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
No customer service
Is this a scam site?
I placed my order on the first of June and as of today I'm still waiting for it to be delivered. The tracking number shows my parcel is in Netherlands and has been there for the las 4 days.
No one is replying to my messages, no support at all. I paid almost 20€ of shipping costs and I'm still here waiting without support.
I CONTACTED YOU MILLIONS OF TIMES BY EMAIL AND NO USEFUL SOLUTION WAS GIVEN SO FAR
9 June 2025
Unprompted review
Reply from Sport is Good
Hello,
Please know that we have taken your opinion into account and noted the problem. Be assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we want to know more about how we solve this problem.
Please contact our customer service at customer@spacefoot.com (enter your order number) so that we can find a solution.
We hope you have a great day,
Spacefoot Customer Service
Non existing support
The Support doesnt help me at all and keeps ignoring me. Do not by from them !!!
2 June 2025
Unprompted review
Reply from Sport is Good
Hello,
Please know that we have taken your opinion into account and noted the problem. Be assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we want to know more about how we solve this problem.
Please contact our customer service at customer@spacefoot.com (enter your order number) so that we can find a solution.
We hope you have a great day,
Spacefoot Customer Service
Good experience and inventory
We were able to find some items through Sport is Good that we couldn't find locally. We needed international shipping which can take a little longer but overall not too bad considering the long distance shipping. We ended up placing a second order as well which was even quicker. We had questions and they were good with communication. We will order from them again in the future if needed.
9 May 2025
Unprompted review
Reply from Sport is Good
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
Order was placed 25/04
Order was placed 25/04
Today the 06/05 still not received.
Can see from the tracking label has been created.
Simply not worth buying from them unless you can wait a very long time for receiving
6 May 2025
Unprompted review
Reply from Sport is Good
Hello,
Please know that we have taken your opinion into account and noted the problem. Be assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we want to know more about how we solve this problem.
Please contact our customer service at customer@spacefoot.com (enter your order number)
so that we can find a solution.
We hope you have a great day,
Spacefoot Customer Service
It was a great experience deliver great…
It was a great experience deliver great nothing was damaged
11 April 2025
Reply from Sport is Good
Hello Vincent,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Great timing excellent service
8 April 2025
Reply from Sport is Good
Hello Charles,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Reply from Sport is Good
Hello! Thank you Marc for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Shipping was quick and the boots were…
Shipping was quick and the boots were exactly what I ordered. Thank you!
3 April 2025
Reply from Sport is Good
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon!
The Spacefoot Team
I haven't received.
2 April 2025
Reply from Sport is Good
Hello Douglas ,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you in order to solve your problem and bring you satisfaction we have sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
Good product!
28 March 2025
Reply from Sport is Good
Hello! Thank you Gigi for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Reply from Sport is Good
Hello! Thank you Owen for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
It arrived without incident in pristine…
It arrived without incident in pristine condition
14 March 2025
Reply from Sport is Good
Hello Michelle,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Reply from Sport is Good
Hello Leo, thank you for the support! 💪💪💪
We're doing our best to provide our customers with unforgettable moments. Feel free to try the experience again!
The entire Spacefoot customer service team wishes you a good day 😊
Petzl id descender
Petzl id descender was ordered and arrived in a timely manner. I would purchase from this company again.
5 March 2025
Reply from Sport is Good
Hello Elston,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.