Sportega Reviews 80

be careful of not falling into a trap
My friend ordered some ice skates and one pair of skate was not delivered. Sportega did not feel responsible and blaimed the transport service which also kept blaming Sportega. end of the story means product paid but not delviered. be careful

unfortunately very bad experience: I ordered 3 pairs of Ice skates and one of the three was not delivered. Sportega blames the logistic company who blames Sportega and nothing was solved. really poor service - be careful of loosing money.

I ordered a Thule Chariot from Sportega and the rain cover was missing. I contacted both Thule and Sportega and was told it was a matter for Sportega to resolve. Completely lazy administrative responses from Ingrid. I was eventually told that the rain cover had been ordered after 'putting the spurs into the horse'. Just terrible customer communication.

I then waited approximately 25 days, the replacement part did not arrive. I got back in touch with Sportega who conveniently told me it was 'on the way'... (my cynical mind knows exactly that this part was sitting in the warehouse / office and once again the customer had to 'put the spurs into the horse' to get it/them to do anything.

They are an online company with very poor customer care. That's it.

Initially, I was hesitant to order my tennis racket from Sportega due to some negative reviews. However, I managed to get the Wilson Blade racket, which was sold out everywhere else. The delivery was fast, and the price was unbeatable! Thanks for the excellent service! P.S. I didn't use the stringing service; my tennis coach took care of that.

Communication can be slower sometimes because obviously it is a Czech e-shop, but they put emphasis on being fair and honest and have a wide range of quality goods. 100% recommend, just make sure you are not ordering superurgent stuff at the last minute during busy periods such as Black Friday or Christmas.

Worst service ever. Ordered Thule roofbars, one of the locks not working. I wrote an email, no answer, wrote another one after 7 days, no answer.
The phone on the website is a joke, it does not exist, (no prefix).
the only way you can complain is through a form which you need to send on your own cost in DE.
Moreover, returning the goods costs (imagine the cost of shipping a package from CH to DE...).
I really cannot believe this exists in 2022, I really cannot believe.
Typical type of online company who grew like hell in 2020-2021, but services are from Middle Ages...

Although a running vest arrived it was not the right one. I contacted the team via email to request a return postage and a refund as the mistake was not mine. I have waited two weeks for a replay after contacting them twice one two different emails. I am thoroughly unimpressed with the level of service I received and will not be showing from them agin.

worst customer experience ever. Ordered a bike trailer which got lost, never replaced and still fighting to get it reimbursed…4 months after. Very limited response from their team. I’ll mever ever order again with them

I have tried contacting them several times by phone and no answer... I sent an email and I get no answer. The service is a disaster, my order keeps on getting delayed. I don't recommend ordering from them.

I bought a Yonex Astrox 77 Blue from Sportega.ch. This was an expensive racquet which cost ~CHF 160. One of the strings on the racquet broke off after just 10 mins of usage. This was shocking to me! When I wrote back to them complaining about the same, they refused to acknowledge this as a product quality complaint and asked me to return the product at my own cost. They said that they will assess with the "supplier" and that there is no guarantee of a replacement. To me this is a unacceptable customer service. I am terribly disappointed with Sportega and would not buy anything from them in future

Always on time in full. I ordered icehockey gear and I simply got what I ordered for a competitive pricing. May a bit more variaty from Bauer in the portfolio would be good.

I have ordered hockey items and they arrive on time and in very good condition. But you have to be aware that you buy online and not all sizes are suitable. From my at least 20 Items I got so far two Items i was surprised that they are very small. But the size was correctly specified by Sportega and that is probably a manufacturer problem. Sportega is top.

Everything’s was perfect and fast delivery

Order ice hockey material 3 times and all went well.