Splend Reviews 349

Grace was very professional and knowledgeable. She answered all of my questions.

Tristan is a professional Splend’s customer desk officer, very polite and aware of his job. Good job Tristan. Keep up the good work.

I was initially drawn to Splend by their seemingly fantastic deals online. However, my experience has been nothing short of a nightmare. It all started when I found a great deal on their website, but when I tried to book it, I was told that the option was no longer available. Suspiciously, even a month later, they are still advertising the same deals online.

Despite my reservations, I decided to proceed and ordered a car. They took my payment and promised a courtesy car until my vehicle arrived. Of course, the courtesy car was the only one left, which seemed odd but I accepted it, thinking it would only be for a couple of weeks.

Two weeks later, I received an email with the “great news” that my car was ready. I booked an appointment, taking a day off from my 9-5 job. On the way to the appointment, a Splend representative called to inform me that the car was not ready. I was understanding human can make mistakes even tho i would have been nice to check as im sure its part of their job and rescheduled for the following week, taking another day off. Yet again, just before the day of the appointment, they rescheduled to the next week via a sms using someone's name then resending with my name, didn't even bother to call me.

Anyway I was Unable to take another day off, I requested a weekend appointment, which they confirmed. On the day of collection, halfway to the location with my family, I received a call from splend saying the car hadn’t arrived. This was the third time they had cancelled last minute.

I am beyond frustrated with Splend’s poor customer service and lack of professionalism. How can a company operate like this? It seems no one checks their job roles or ensures customer satisfaction. This experience has been incredibly disappointing and I would advise anyone considering Splend to look elsewhere.

Just want to say that Alexei in Splend sales & customer support was amazing he went out of his way to assist with my current Splend car pricing & new car set up & pricing . He was prompt, professional & made the whole process simple , highly recommended, thanks Alexei for your help & assistance it’s being appreciated cheers
Rafael

Splend have always been very attentive and professional when it comes to their customer service. Their team of great staff like Ilias, Simon and all of the others staff members go above and beyond to help with any situation and always have a solution to every need. They are way worth more than a 5 star rating. They also have a wide variety of well known brand EV vehicles that suit your needs. After one year of driving the Tesla Model Y, I am more than satisfied.

Fast,
Got the vehicle before the expected time and also great service
Thanks you Tristan

I must express my deep disappointment with Splend. I have been a loyal customer for several years, and with only two years left to complete my contract and fully own my car, it is disheartening to see it come to this.

My vehicle was due for a PCO inspection, which it unfortunately failed due to some scratches that were not the result of any accidents. Despite this, they chose to terminate my contract rather than allow me to pay the excess and continue with my payments. I would understand if there had been an accident involved, but terminating a contract over scratches feels excessively harsh.

What hurt me the most was the lack of empathy from the staff, who simply said, "We're going to take the car back, mate," without any consideration for my situation. Even after introducing four new customers to their service, it seems they have shown no mercy. This experience has truly left me feeling let down.

Excellent service provided by Ellias
Good on you.

Scum would be a compliment - If you call them they say that department does not take calls and too email them. You email them and they don't reply. 3 weeks still no responses for an accident they caused and are liable for

My experience actually goes back to 13th July 2023.
Splend's current rating is not accurate, what the company does is, the day a driver signs up, Splend gets the driver to write a review, straight away, they have a QR code at the ready once the driver has completed the paperwork, asking the driver to scan the QR code and write a review of their experience with the company that day. Splend is very cunning in the way they take payment, they take payment 0:00 Wednesday night / Thursday morning, if for whatever reason Splend was not able to take the payment at that time, they charge the driver £19 bare in mind the day's very young for Splend to collect payment that day for that week. If you get a PCN, the only time you'll know about it, is when you see Splend has already charged you £15 for the PCN, if you get 10 PCN's in a month, Splend will never contact you to find out why you're getting so many PCN's, all Splend is interested in is charging the driver £15 for each ticket, which they call admin fee, many times when you need to contact Splend, they'll have you waiting until the phone cuts off If you're involved in a non-fault accident, Splend tells the driver they must pay the excess. There is many companies to Rent or Rent-to-Buy from, Splend is the worse of the worse, stay clear of this company.

BIGGEST MISTAKE…. Stay Away is all I can say. Weekly charges are high, and if there late fee are extraordinary. After 6 months, returned the car with few scratches, they charged me more than $4,500 to fix these scratches. If I were to fix them myself it would cost me about a quarter or less than what they charged me. This is speaking from experience. PLEASE STAY AWAY OR YOU WILL REGRET BEING WITH unSPLEND car rental…
Thank you.

Friendly staff, great business knowledge. Thanks Tristan

Sana was Very Helpful in setting up a New Subscription also very Professional

Good job and thank you so much

recently rented a Polestar from Splend , and I couldn’t be more impressed with both the car and the service. The Polestar was an absolute pleasure to drive—sleek, powerful, and incredibly comfortable. The clean, modern interior and advanced technology made the experience even better.

But what really stood out was the service. The team at Splend went above and beyond to ensure a smooth and enjoyable rental process. They were friendly, efficient, and genuinely cared about making sure I had a great experience. The car was spotless and ready to go when I arrived, and the return process was just as seamless.

This company gouge you as a customer at every opportunity. I have multiple examples of fees being applied across the board with no customer loyalty or decency applied. The application of the excess of 1500 per incident is also very average. Beware. Would not recommend to another customer/client.

This company is a total fraud. I experience three incidents with them and they refuse to give me the things which they promised when I got the car. They want you to see their terms and condition every day. They update the terms and condition and they don’t tell you that and when you get back to them, they will say please read about terms and condition.

Very Good Customer service very polite and friendly.

Splend overcharges using admin processing fee for tolls $25 dollar. On day 1 when I took the car, I informed the staff that I could not add my etoll account to the car because of previous owner who has failed to remove his account. Every week, I wrote to them and said that I could not add. After six weeks, I manage to add after numerous emails and the toll fines department still charges the admin processing fees of close to $140. When I raised a dispute with all the emails evidence, they said that it is my fault. Is there anyone with Splend, faces the same issue in term of overcharging? I tried to remove my bank account but they said no. I have escalated to many staff in Splend but left unresolved

2. Dated 23 July, i still copied to everything that the etag cannot be added with screen shot evidence saying that it was still tagged to the previous owner. I also spoke to Bryan.

3. On 02 Aug, i queried about the additional charge with no response at all. In that email, i also informed everyone that i finally added my etoll account to the SPL58K. The date which i added was on 29 July 2024.

4. You jolly well know on day 1 when i took the car, i told bryan and also have emails evidences that i could not add my etoll to this car. From day 1, my etag already affixed to the car.

5. Since you already know when my problem.is resolved and know jolly well that it is no fault of mine, you blatantly said that it is my fault, for failure to add my etoll account to the car!!

6. I just called in and spoke to paul just now to raise a dispute for unfair admin fee charged to me last wed. I do not agree that i should pay any toll admin fee till 29 July 2024. I also told him that this vehicle has so many unpaid tolls with other tolls providers from previous owners. Are you trying to pass onto me??

7. I tried to remove my payment details from splend but it does not allow me to do so. Tomorrow i will go to the bank and raised an official dispute against splend for overcharging. I will ask the bank to freeze all direct debit from splend. Failure to do so, i just close this bank account.

8. Lastly i will escalate this overcharging issue to NSW fair trading and ombudsman since i tried all means to resolve the issue but failed.. I will also post on social media to see if Splend also done the same thing of overcharging to others, besides me.

Mark ramos wonderful service, thank you so much very helpful