I was a long time user of LogMeInRescue. But when the company ownership changed, the product started to fail and their tech support wasn't as helpful as they once were. I decided to look around and ot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our small business has been a Splashtop customer from very early on (when LogMeIn pricing went crazy). As long as it remains affordable and stable, we will be customers for life. Currently use the Spl... See more
I am very happy with the support. As most of my problems had to do with errors on Apples part I have always received prompt replies when submitting support requests. I just love the product even thoug... See more
Company replied
Splashtop has been a dependable travel companion for years, quietly proving its worth every time work pulls us away from the office. Splashtop earns trust by doing exactly what you need: it lets yo... See more
Company replied
Company details
Written by the company
Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security. Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.
Contact info
10050 North Wolfe Road Suite SW2-S260, 95014, Cupertino, United States
- 408-886-7177
- sales@splashtop.com
- splashtop.com
#1 Remote Access & Support
4.2
Great
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
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Best solution I’ve found for client…
Best solution I’ve found for client support and managing my company computers from anywhere. Having Splashtop is like having a team of roving tech support people.
31 March 2025
Reply from Splashtop
Hello David,
Thank you for sharing your positive experience with Splashtop. We're so glad to hear that Splashtop has become your go-to solution for client support and managing your company computers remotely. If you have any further feedback or questions, please feel free to reach out, and we'd be happy to hear from you. Thank you for choosing Splashtop.
Splashtop makes it VERY easy for me to help others
Splashtop makes it VERY easy for my clients and friends to share their computer and smartphone screens with me so I can guide them in overcoming technical challenges.
30 March 2025
Reply from Splashtop
Hello Ward,
Thank you for sharing your experience with Splashtop! We’re so glad to hear that it’s made screen sharing simple and effective for you and those you help. It’s great to know that Splashtop is supporting your ability to guide clients and friends through technical challenges with ease. If you ever have any questions or need support, feel free to reach out. Thank you for choosing Splashtop.
To complicated for deployment
What you charge should include more licenses.
also it is very complicated to differentiate between software to download for proper deployment. we spend more time setting up splashtop than actually using it.
11 March 2025
Reply from Splashtop
Hello Bubba,
Thank you for your feedback. We understand how frustrating it can be when setup feels more complicated than it should be, and we’re sorry to hear that deployment took more time than expected. If you'd like, our support team would be happy to assist you with any questions you may have about our product. You can submit a ticket or chat with one of our agents via the link below. Thanks again for helping us improve.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Reply from Splashtop
Hello Mike,
Thank you for your kind words. We're thrilled to hear that you've had a great experience with our support team. We take pride in having knowledgeable agents who are dedicated to helping our users get the most out of Splashtop. If you ever need anything or have more feedback to share, we're always here to help. Thanks again for choosing Splashtop
Very stable
13 March 2025
Reply from Splashtop
Hello Rafael,
Thank you for the feedback. A reliable and consistent remote connection makes all the difference, and we’re happy to know our product is meeting your expectations. If you ever have any questions or need support, we’re here to help. Thanks again for choosing Splashtop.
Ease at accessing the other computer
20 March 2025
Reply from Splashtop
Hello Prudence MELLOR,
Thank you for your positive review! We're glad to hear that you've found it easy to access another computer using Splashtop. Making remote access simple and efficient is one of our top priorities, so it’s great to know that it’s working well for you. Thank you for choosing Splashtop. Your feedback means a lot to us.
Effective and efficient remote support
I use Splashtop to help my clients and family members sort out computer glitches. It means I don't have to spend time going to them if it's just a simple thing to sort out, so my time is used effectively and they get the problem sorted efficiently.
20 March 2025
Reply from Splashtop
Hello RB, Cardiff,
Thank you for sharing your experience with Splashtop. We're so glad to hear that Splashtop helps you save time and assist your clients and family more efficiently. If you ever have any feedback or need support, we’re always here for you. Thanks for using Splashtop!
Splashtop review…
I have been using splashtop for quite a few years always consistent and if problem issues have been resolved quickly.
20 March 2025
Reply from Splashtop
Hello Eileen,
Thank you so much for being a long-time Splashtop user! We're happy to hear that you've found our service to be consistently reliable over the years and that any issues you've encountered were resolved quickly. Your continued support means a lot to us, and we're glad we've been able to provide you with a dependable experience. If there's ever anything more we can do to help, don't hesitate to reach out. Thanks again for choosing Splashtop!
Reply from Splashtop
Hello Bill,
Thank you for sharing your thoughts on Splashtop. We're glad to hear that our product has been working well for you. If you have any further comments or questions, please feel free to reach out, and we'd be happy to assist. Thank you for choosing Splashtop.
It allows me to review the work of my…
It allows me to review the work of my clients and show them how to record entries step by step.
20 March 2025
Reply from Splashtop
Hello Diane.
Thank you for the five-star review of Splashtop. It's great to know that our product has allowed you to work efficiently with your clients. Your feedback is important to us as it lets us know what we're doing right and what we can improve on. Thank you for choosing Splashtop. We look forward to continuing to provide you with a top-notch quality product.
Splashtop has enabled me to travel the world while still servicing my clients as if I was next door.
I do remote support for my clients. I am a traveler and therefore I can be located in ANY country, and as long as I have internet access I can connect easily to their computer with their permission. I also have a business server set up for unattended access in the USA, which I can also access at my leisure from anywhere. Splashtop has enabled me to be mobile with absolutely no setup or connection issues. It is completely trouble free even when my clients have poor internet. I only wish it was a little less expensive.
20 March 2025
Reply from Splashtop
Hello Thomas,
Thank you for sharing your positive experience with Splashtop! We're thrilled to hear it's helped you stay reliably connected to your clients and business server while traveling the world. It’s great to know that even with varying internet conditions, you're able to work without disruption. We appreciate your feedback on pricing and will keep it in mind as we continue to improve our offerings. Thanks again for being part of the Splashtop community!
Works great - get it!
I’m in my 5th year of using it. Works great, every time! I could have remote clients without it!
20 March 2025
Reply from Splashtop
Hello Wallace,
We're so glad to hear that Splashtop has been exceeding your expectations without fail. It's great to know that our product has been instrumental to your work and has been the right choice for you. Thank you for choosing Splashtop and for supporting us for the past five years. We hope to continue keeping your satisfaction at a high level with a reliable product for more years to come.
It's a good tool that meets our needs…
It's a good tool that meets our needs and is much cheaper than competing tools.
It can be used on all OS types. The support is responsive.
20 March 2025
Reply from Splashtop
Hello Olivier,
Thank you for your positive review of Splashtop. We're ecstatic to hear that our product has been a perfect fit for you. We understand that affordability and efficiency are important factors for choosing the right remote access solution, and we're glad we have you covered. Thank you for choosing Splashtop. We hope to continue providing you with a top-notch quality product in the future
Allows me to get to my computers from…
Allows me to get to my computers from anywhere, even from my cell phone.
27 March 2025
Reply from Splashtop
Hello Randy,
Thank you for the positive review. Your feedback is greatly appreciated. We're glad to hear that our product has been the right choice for you. We understand that device accessibility is important regardless of where you are. Thank you for choosing Splashtop.
Splashtop Always
Been to Splashtop since, still reliable and very happy with the service.
20 March 2025
Reply from Splashtop
Hello Dan,
Thank you for supporting Splashtop. We're glad that our product has been meeting your expectations. Your feedback is greatly appreciated, as it's great to hear about your satisfaction. Thank you for choosing Splashtop. We look forward to continuing to provide your business with a top-notch product.
Not relaible or really usable.
It works fine for a while then it gets blurry and impossible to view. I have Ultra High speed connection and I chek speeds both mine and the host PC and noting wromg with the speeds.
20 March 2025
Reply from Splashtop
Hello Matthew,
We apologize for any inconvenience our product has caused. We understand that poor display quality can be frustrating and affect what matters to you most. We aim to please our users, so we would like to make things right. Please submit a support ticket via the link below so that we may work on finding a solution that works best for you. Once again, we are deeply sorry for not meeting your expectations.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Reply from Splashtop
Hello Doug,
Thank you for sharing your thoughts on Splashtop. It's great to hear about your satisfaction with our product. Your feedback is invaluable to us as it lets us know what we're doing right. Thank you for choosing Splashtop.
Splashtop is an awesome program if you need to remote into another computer
Splashtop is an awesome program if you're in the computer business and need to remotely access your customer's computer. I've been using it for several years and can't tell you how much time it's saved me from driving to a customer's house.
20 March 2025
Reply from Splashtop
Hello Bob,
Thank you for sharing your positive experience with Splashtop. We understand that commuting can be time-consuming, however, it seems that our product has been a great help in making you more productive and allowing you to tend to what matters most. Thank you for choosing Splashtop. We look forward to providing a top-notch remote access solution.
It alway works!
20 March 2025
Reply from Splashtop
Hello Competitive Athletics,
Thank you for the five-star review. We appreciate the feedback and we're glad our product has been the right fit for you. Thank you for choosing Splashtop. Your satisfaction means everything to us.
Works perfectly for me as needed
Works perfectly for me as needed. I have simple needs but need to be able to connect - no issues- thank you
20 March 2025
Reply from Splashtop
Hello M A Crawford,
Thank you for sharing your experience with Splashtop. We're happy to hear that our product has been the right fit for you. We strive for our users to have a smooth seamless experience without any issues so it's great to know that everything has been smooth sailing. Your satisfaction means a lot to us. Thank you for choosing Splashtop.
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