The website was very confusing and poorly designed. Watch out for being charged twice by mistake. [Edit 2023-11-21]: However, the company did reach out to me to try and clear things up, and gave me... See more
Company replied
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Mother-in-law order from these but accidentally order 3 units and not one. Applied to cancel the order within hours whilst the order tracking stated is hadn't been processed. Just received a reply sta... See more
Company replied
NO INSTRUCTIONS No instructions, just cheap pair of readers. Your company is a fraud.
Company replied
I only ordered one waterfall and 4 showed up on my order summary. I immediately contacted the company by phone and e-mail, only to betold that the order had already processed and I couldn't modify... See more
Company replied
2.3
Poor
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is making a different type…
This company is making a different type of incense burner, that gives you visual effects. I love the smell of the incense just wished they lasted longer.
14 February 2023
Unprompted review
Reply from Spirual
Hello, Karen!
Thank you for sharing your experience with us. It was an honor for our team to create such a meaningful experience for you. We highly appreciate your feedback!
Spirual Support Team
I am still waiting for someone to get…
I am editing my review
After plenty of back and forth,they did come through with a full refund and full apology and I cant argue with that.
I appreciate the company is new but this have given me a better feeling towards this company
3 January 2023
Unprompted review
Reply from Spirual
Dear Mr. Stephen,
Please accept our apologies for the troubles that might have been caused.
Let us look into this situation and help us resolve it asap.
We have reached out to you via Trustpilot. However, if you haven’t received the message, please update your review or contact us via the contact form at https://spirual.com/contact
Please update us with the following information:
- Your email address
- Your order number
Thank you for helping us improve.
Spirual Support Team
Waterfall and Scents.
I loved the effects of the smoke cascading down from the inscence to the waterfall and down to the bottom of the waterfall.
17 January 2023
Unprompted review
Reply from Spirual
Hello Valerie, we are glad to know that you are happy with your Spirual. Thank you for sharing your experience!
Spirual Support Team
Well packaged arrived on time
23 December 2022
Unprompted review
Reply from Spirual
Hello William,
Thank you for your feedback!
We are happy to hear about your great experience and hope we get a chance to make you happy again in the future!
Spirual Support Team
Reply from Spirual
Hello Nina,
We are glad to know that you are happy with your Spirual. Thank you for sharing your experience!
Spirual Support Team
Never Again
Horrible customer service! Placed order 12/7/22 called them an hour later to cancel order. They would have to contact warehouse and email me back. Called two more times and was finally emailed it was too late to cancel. This is a SCAM!! Product came Christmas Eve did not open. If you read the return policy says you have to call to get a RMA # or they won’t take it back. Says on website they are in Los Angeles CA “USA” No they aren’t!!
Also states100% satisfaction guaranteed or your money back. No risk 60 day trial period. If not satisfied we will issue you a full refund!! Nope.
So to return my two incense burners and extra cones it would cost me $56.00 because it has to go through customs because it has to go to LITHUANIA!!!!!!! Per our local post office. Called them again saying I want my money back and was told they needed the product back ok not paying $56.00 to send it back.
Spoke about the full refund they promised nope.
Asked to speak to a supervisor one is not available for 24-48 hours will call me! Do not buy from this place will contact BBB after 48 hours and our attorney general with this information.
Never again BEWARE
1 January 2023
Unprompted review
Reply from Spirual
Hello,
We apologize for the inconvenience.
We will take all necessary steps to resolve your case.
We've sent you a request for order information through Trustpilot. However, if you have not received it, please update your review or contact us via the contact form at https://spirual.com/contact
To access and verify your order information, we need the following information:
- Email address used to place the order
- Order number
Thank you for helping us grow and learn.
Spirual Support Team
Reply from Spirual
Hello,
Thank you for your feedback! We are excited to hear about your great experience. Please do not hesitate to reach out if you ever have any questions.
Spirual Support Team
Everything we see about Spirual make for good reading!
Everything we see about Spirual makes for good reading and confidence in the products
11 December 2022
Unprompted review
Reply from Spirual
Dear Mike,
We truly appreciate your feedback!
We sure hope that you will come back and let us make you happy again in the future.
Spirual Support Team
SCAM alert! NOT
Selected one and tried to order it. It went to four and I could not change it so did not complete the order. Received and was charged for four anyway. SCAM!
Spirual contacted me after reading this and offered to give back 50% of my payment or I could return the merchandise. I was surprised and happy and need to change my rating to 4 stars. Thank you Spirual.
3 October 2022
Reply from Spirual
Hello Maureen,
We are happy to confirm that your case has been successfully resolved by our customer support team. If there is anything else we could help you with, please reach out to us.
We value your updated feedback.
Thank you for helping us grow and learn.
Spirual Support Team
Good service and quality
29 November 2022
Reply from Spirual
Hi David,
Thank you for sharing your experience here on Trustpilot. We are always so excited to hear our customers’ feedback.
Spirual Support Team
It is a very funny ting to look at
It is a very funny ting to look at , and it smell good - i vill use som of Them for christmaspresents 👍😁
26 November 2022
Reply from Spirual
Hello,
We are happy to hear that you are enjoying our products. Your satisfaction matters to us.
Spirual Support Team
Scam, stay away. No product reviewed.
I have ordered the incense burner several weeks ago. Since then I have been asked to provide my shipping address four times, which I have done each time. I keep receiving the exact same email and no product. Scam.
17 November 2022
Unprompted review
Reply from Spirual
Hello Kristina,
We are deeply sorry for this trouble. We will do our best to ensure this will get fixed.
If it's not too much to ask, could you please tell us the things listed below? This lets us see and check the details of your order:
Email address with which the order was placed
Order number
We have asked you for information about your order through Trustpilot. But if you haven't gotten it, please update your review or use the contact form at https://spirual.com/contact to let us know.
Thank you so much for working with us, and we can't wait to hear back from you.
Spirual Customer Service
The delivery was very fast
The delivery was very fast, the product was well protected and good quality.
12 November 2022
Unprompted review
Reply from Spirual
Hi Mateja,
Thank you so much for taking the time to leave us feedback. Making you happy is our top priority. Hoping to do it again soon!
Spirual Support Team
Great communication thru the whole…
Great communication thru the whole process and great value for money. I have already recommended the product to my friends.
1 November 2022
Unprompted review
Reply from Spirual
Hello Grant,
We are happy to know that you are enjoying your time with your Spirual. Thank you for sharing your wonderful review!
Spirual Support Team
Great service and efficient delivery to…
Great service and efficient delivery to Me. Delivery of items was made to a secure place.
28 October 2022
Unprompted review
Reply from Spirual
Hello,
Thank you for your feedback! We are excited to hear about your wonderful experience with your Spirual. Your satisfaction matters to us.
Spirual Support Team
Little more thought needed. The cones don't last very long either.
It is quite easy to understand how to use this but information about which cone helps with which problem would be most helpful. There were no instructions of any kind, not even a picture on the packaging to help you choose which fragrance to try for which ailment.
18 September 2022
Unprompted review
Reply from Spirual
Hello,
Thank you for your feedback! We are excited to hear about your great experience. Please do not hesitate to reach out if you ever have any questions at https://spirual.com/spirual/contact? one of our supports will be able to help you.
Spirual Support Team
Beautiful one of a kind insence burner
I saw the ad and was really impressed with the product so I purchased it. The product arrived quickly and I set it up immediately and my husband and I just marvelled at it, it's beautiful, unique and fits our decor perfectly.
16 September 2022
Unprompted review
Reply from Spirual
Hello,
Thank you for your feedback! We are excited to hear about your great experience. Please do not hesitate to reach out if you ever have any questions.
Spirual Support Team
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