BEWARE – I thought I was buying 5 bottles of whisky. I received 9 stones for €89
I strongly recommend that potential customers think very carefully before ordering from SpiritsPrime.
I placed Order #1009 for €89 after seeing a SpiritsPrime advertisement on Instagram. The advertising and the product page led me to genuinely believe that I was purchasing five bottles of whisky.
This was not simply an assumption on my part. The product page actually included wording such as “Bundle: 5 Units” and, most importantly, “1x SpiritsPrime Box – 5 bottles.”
What did I receive for my €89?
A small wooden box containing 9 whisky stones, a pair of tongs, a pouch and a few inexpensive accessories. No whisky. No five bottles.
Had the product been clearly advertised as a box of whisky stones, I would obviously never have paid €89 for it.
I immediately contacted SpiritsPrime, provided my order confirmation, screenshots of the product presentation and photographs of what I actually received, and requested a full refund.
What followed made the experience even worse.
Their customer service acknowledged in writing:
“You expected five bottles of whisky based on how the product was presented, and instead received a collection of accessories. That's a significant difference from what you anticipated.”
They told me that the matter would be escalated to management for investigation.
Then nothing happened.
After more than two weeks without any resolution, I contacted them again. Their customer service actually admitted that the delay was “not acceptable” and once again promised that my complete case would be forwarded to management as a priority.
Still no refund.
I gave the company every reasonable opportunity to resolve this privately before publishing this review. I even explicitly told them that I had deliberately refrained from posting a negative Trustpilot review while waiting for them to deal with the matter.
At this point, however, my experience speaks for itself:
I saw an Instagram advertisement, followed it to a product page referring to “5 bottles”, paid €89 believing I was buying five bottles of whisky, and received nine stone cubes and some accessories instead. After repeated complaints and promises of escalation to management, I have still not received my money back.
I have retained screenshots, photographs, the order confirmation and the complete email correspondence documenting everything stated in this review.
I am now proceeding with the appropriate steps to recover my money and will submit the documentation to the relevant consumer protection authorities for their assessment of the advertising and product presentation.
My advice to other consumers: be extremely cautious. Take screenshots of everything before purchasing and make sure you understand exactly what you are supposedly buying.
Based on my personal experience, I would never purchase from SpiritsPrime again.
€89 for nine whisky stones after believing I was ordering five bottles of whisky is, in my view, completely unacceptable.