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I feel this is one of the better ones going around, all works fine, rtp seems fair, payouts are reasonably quick (low maximum withdrawal limit however) Only issue is bonuses/free spins are a waste o... See more
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I had a mostly enjoyable time, though some of the games loaded slower than expected. That being said, once they started, the gameplay was smooth. I didn’t encounter unfair rules or hidden terms, which... See more
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I have been a client on Spin samurai for over 5 years now and the experience has only gotten better and better. There are very helpful managers and account representatives that always take care of any... See more
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Spin Samurai is currently one of the top online casino websites. This website provides a player with real cash and offers the best slots providers to play with. One of the games featured at this casino is the slots game. Players can select from various categories that allow them to play a variety of different casino games. There are also progressive slot tournaments for players who want a shot at winning real money. These are great ways for players to learn the basics of playing this type of game. If you are new to playing slots there are some things that you should know before starting to play.
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I won 46k on this website and did not…
I won 46k on this website and did not use a deposit bonus or any bonus for that matter. All my documents were verified. Now this is my 4th attempt at withdrawing the max amount of 4K via bank transfer and it’s still pending. The first excuse was that I tried to withdraw back to the card I used to deposit with and they said I have to do it via bank transfer. So did that and then that was cancelled and the reason was there was confusion with the withdrawal team. So I did the 4K withdrawal via bank transfer again and once again it was cancelled. The reason this time was because it exceeded the 24hr time period. So did the 4K withdrawal via drawls again via bank transfer and once again it was canceled. This time the excuse was that it exceeded the 1.5 k daily limit they offered me when I first won the money which I kindly declined and said I would rather lump sum withdrawals, which was noted and agreed upon via email. I have now tried the 4K withdrawal via bank transfer again and they are saying I have to wait the 24hr waiting period again. When I first won the money I got a phone call from Dandenong Victoria congratulating me on my win, followed be an email once again congratulating me. Iris is my vip manager and she has been responded to my emails notifying me of the withdrawal declining excuses. They have acknowledged my winnings multiple times through email. Who can I report this to and how can I get my winnings. I will pursue this to its full extent until I get my winnings. 46k is a lot of money and I won it fair and square and they have to honour that which they have acknowledged.
Spin samurai, I expect you to adhere to the very guidelines and regulations set out by your website.
I look forward to your prompt response.
If needed I will contact all media and social media and expose you for your dishonest and corrupt institution.
I have copies of all emails and screenshots of all failed withdrawal attempts.
I will not go away!
3 January 2025
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Good Day Grant,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the difficulties you’ve experienced during the withdrawal process. We understand how frustrating this situation must be, and we want to ensure it is resolved as quickly as possible.
To assist you further, could you please provide the email address associated with your account? Once we have this information, we’ll investigate the matter immediately and work toward a solution for you.
Thank you for your patience and understanding. Rest assured, we’re here to help and are committed to resolving this for you.
Kind Regards,
Spin Samurai Casino
They are making constant excuses to…
They are making constant excuses to cancel my withdrawal, for the last 5 days everyday I have had my withdrawal cancelled for reasons that don’t apply, manager saying will fix the issue never did she called to inform me that one withdraw will be cancelled cause of an initial (as is on my banking) but that withdrawal was cancelled the night before and 2 hours of clearing apparently was a technical issue that was the best one, now saying my numbers were typed in wrong and nothing can be done cause it’s weekend this was don’t Thursday night any excuse once again, I still haven’t heard from manger and nothing else has been done, I am done with this sight ppl be aware they will take ur money and make any excuse to not continue with ur withdrawal
30 January 2025
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Dear Melanie,
We sincerely apologize for the inconvenience and frustration you’ve experienced with your withdrawal process. We understand how important this matter is to you and regret that our service did not meet your expectations.
Our team is committed to resolving your issue as quickly as possible. Please rest assured that we take your feedback seriously, and we are investigating the situation to ensure that similar issues do not arise in the future.
To address this matter directly, please provide us with your account details privately so we can expedite the resolution. We value your trust and would like the opportunity to make this right.
Thank you for bringing this to our attention. We are here to assist you and look forward to resolving your concerns.
Kind Regards,
Spin Samurai Casino
Do not gamble with them
Worst experience I have ever had with a gambling site. Take forever to answer my emails and when they do they say they don't understand the problem. I tried to withdraw many times with different withdrawal options and they always denied it and say that I should use bank withdrawal when the option to withdraw via bank isn't even possible. Worst experience I have ever had do not gamble on their site. They always recommend the live chat and that also isn't on their site and when I tried to confirm my bitcoin address I got a 404 page not found. When I asked them about that they said that they confirmed my email address. Too many flaws on their site.
4 January 2025
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Hi Gunner,
Thank you for sharing your concerns.
We would like to clarify that our live chat feature is available on our site, and we regret that you were unable to locate it. It is designed to provide real-time assistance, and we encourage its use for quicker resolutions. To access it, please visit our general casino page [https://www.spinsamurai.com/en]. On the left-hand side of the page, click the menu icon and select the “Help” option. This will direct you to our customer support section, where you can access the live chat for real-time assistance.
When it comes to withdrawal options, we recommend methods that we believe will be the most efficient and effective. We understand your frustration and are continually working to improve the clarity and accessibility of these processes.
The error you mentioned regarding the Bitcoin address is unusual, and we are committed to addressing it.
To help resolve your concerns promptly, please provide me with your email address so that I can personally look into the issues you raise. We are committed to ensuring your experience does meet your expectations.
Thank you for giving us the opportunity to assist you.
Kind regards,
Spin Samurai Casino
Until now I have not received the…
Until now I have not received the withdrawal, don't let there be victims like me in the future.
2 November 2024
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Good Day Gun,
Thank you for taking the time to tell us about your experience.
We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.
Because most banks are only open on weekdays, most businesses do not process payments on weekends.
Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.
Thank you for your utmost understanding.
If there is anything we can do to improve your experience, please let us know.
Kind Regards,
Casino Rocket
DO NOT PLAY HERE
DO NOT PLAY HERE
Had 14c on my account from a bonus game (which you can't spend - bet too small)
Deposited $30, bet $1.60 per spin won $680 off my own money and they refuse to pay it claiming it was from the 14c bonus that was on my account.
They would not provide me terms and conditions around the decision.
They do not want to pay out.
The customer service team is usless.
24 October 2024
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Good Day Emma,
We’re sorry to hear about your experience and apologize for any frustration caused. Our goal is to ensure fair and transparent gaming for all our users, and we take issues like this very seriously.
The balance from bonus funds and cash deposits can sometimes have specific rules on usage, which we strive to make clear in our terms and conditions.
For future reference, if you prefer to avoid restrictions related to bonus funds, we recommend canceling the bonus before depositing or playing. This way, you’ll be able to play entirely with your deposited funds without any conditions tied to bonus balances.
Thank you for bringing this to our attention. We appreciate the chance to improve and address any concerns.
Best regards,
Spin Samurai Casino
This is the worst site I've ever used
This is the worst site I've ever used. Not once won anything, bonuses are a hassle to receive when should be automatic and the longest wait time for support....to the point where u can't converse because of the wait time to respond.
22 October 2024
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Hi TheRealTonaldDrump,
We’re sorry to hear about your negative experience with our platform. We take all feedback seriously and want to make it right. Please provide us with more details on your issues with bonuses and support, and we’ll address these as soon as possible. We’re also working to improve response times to ensure smoother communication in the future.
Thank you for your patience and we appreciate your feedback as it helps us improve.
Kind Regards,
Spin Samurai Casino
there's no support in this website
I recently deposited $30 and played a few games. After that, I tried to withdraw my funds, but there was no live chat contact available. The withdrawal status is still pending. I attempted to reach out to email support but received no response. I also tried contacting another email with no success. There is no "HELP" section on the website. I'm confused and need assistance.
Update: Finally I can chat with customer service using VPN, and still not resolve my problem, my withdrawal still pending after 24 Hours.
13 August 2024
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Good Day Agus,
Thank you for bringing this issue to our attention. I apologize for the inconvenience you've experienced.
I'm sorry to hear about the difficulties you've faced with your withdrawal request and the lack of support. We understand how frustrating this situation must be, and I want to assure you that we're here to help.
Please provide us with your account details so that we can investigate this matter. If you continue to experience issues connecting with customer service, you may email contact@spinsamurai.com. This will help us to pass your WD issue further and investigate your technical issue better.
Please email us screenshots of what the site shows you when trying to contact the "help" option in the menu to help us better understand why this service is not available to you. If you can't see the "Help" option without the VPN turned on, please send us the screenshot of what you see instead, so we can understand the case.
Also, may I offer you some troubleshooting steps, so we can see if it might fix your issue:
- Try to clear your cache & cookies in the browser you are using and try to access the "Help" page after that;
- If possible, try to access the "Help" page via a different device;
We are committed to resolving this issue as quickly as possible and I promise you that we won't leave it unattended, so I would be really happy to receive your account details to make a further investigation.
Thank you for your patience, and we hope to resolve this for you soon.
Kind Regards,
Spin Samurai Casino
Be careful games are 100% rigged
I use the spin samurai to play roulette, on major issue is the live games are rigged, multiple times the ball would land on a winning number and sit for a second then some how roll over to the number next to it when I happens once you could let go but when it was happening to me multiple times and I couldn’t make sense of it, when I spoke to support they recommended me play slots as they don’t get many complaints just from that line it proves that the games are rigged, I’ve even played sic bo and that game is also rigged as after the dice lands and it stops bouncing the dice seem to somehow with some miracle turn over. Ive lost big due to the rigged system, I also have screenshots of that chat where customer support was trying to move me to another game saying slots don’t have many complaints.
19 May 2024
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Hello Ali!
Thank you for reaching out. I apologize for all the inconvenience you faced and I’m sorry about the way you feel now. Your feedback is crucial to us as we strive to enhance the player experience.
After thoroughly reviewing your account, I found no instances of unresolved bets or technical issues related to the games from your side. Rest assured that everything appears to be in order.
Our live games, like all games in our casino, rely entirely on chance. They are run by professional dealers and monitored to maintain the highest standards of integrity.
We understand that experiencing a streak of bad luck can be frustrating, but we want to reassure you that our games are not rigged in any way. Each game offers the same odds to all players, and no one has an advantage over another.
Additionally, I regret to inform you that, your account has been permanently closed at our casino as requested. We understand this decision may come as a disappointment, and we want you to know that your presence and patronage will be greatly missed. Our team is here to assist you with any questions or concerns you might have regarding this matter.
Please know that we value all feedback and are devoted to resolving any issues quickly to guarantee your satisfaction.
Kind regards,
Lucy
Customer Experience Manager
I feel this is one of the better ones…
I feel this is one of the better ones going around, all works fine, rtp seems fair, payouts are reasonably quick (low maximum withdrawal limit however) Only issue is bonuses/free spins are a waste of time. Even if you are lucky enough to win anything on 20c spins, clear the huge wagering, they cap it with a max win amount (which isn't much) So I recommend don't bother with the bonuses on offer. I've had big wins in bonuses which they just reduce to next to nothing.
4 May 2024
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Dear Chris,
Thank you for taking the time to share your feedback with us. We're glad to hear that overall, your experience with our platform has been positive, and that you find our services to be reliable with fair payouts.
We appreciate your input regarding the bonus and free spins offerings. Your comments have been duly noted, and we will certainly take them into consideration as we continue to improve our services and offerings for our players.
If you have any feedback or suggestions on how we can make your experience even better, please let us know. We're here to ensure you continue to have a fantastic time gaming with us.
Kind Regards,
Spin Samurai Casino
Excellent help
22 March 2024
Reply from Spіn Sаmuraі Саsinо
Hello Christopher,
We're delighted to hear that you found our help excellent!
Providing exceptional support is our priority, and we're always here to assist you with any questions or issues you may have.
If there's anything else you need, please don't hesitate to reach out to us.
Kind Regards,
Spin Samurai Casino
Reply from Spіn Sаmuraі Саsinо
Hello Barry,
We're delighted to hear that you've had a great experience with our games!
If there's anything specific you'd like to share about your experience or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure you continue to have a fantastic time with us!
Kind Regards,
Spin Samurai Casino
I can't find any contact details
I can't find any contact details. there is no live chat. I have a problem with address verification, and I don't know why. I don't know how to contact you all day long. And I really want to be paid quickly
23 March 2024
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Hello Krysztof,
We're sorry to hear about the trouble you're experiencing with address verification.
To contact our support team, you can access live chat by clicking on the "HELP" button located on the left side panel of our website. This should redirect you to our chat support. Alternatively, you can send an email to contact@spinsamurai.com.
We understand the importance of quick payouts and will do our best to help with your verification concern promptly.
Kind Regards,
Spin Samurai Casino
Reply from Spіn Sаmuraі Саsinо
Hello Denis,
We're thrilled to hear that you've had a great experience with us!
Providing the best online gaming experience is one of our goal, and we're glad to hear that we've met your expectations.
If you have any feedback or suggestions on how we can make your experience even better, please let us know. We're here to ensure you continue to have a fantastic time gaming with us.
Kind Regards,
Spin Samurai Casino
Dodgy as
Dodgy as. Never won anything at all and then when I asked to close my account they said sorry we can't do that as you are a valued customer!! What the actual..
I will never play with these guys again
5 March 2024
Unprompted review
Reply from Spіn Sаmuraі Саsinо
Hello Kosta,
We're sorry to hear about your experience. Your feedback is important to us, and we strive to provide a fair and enjoyable gaming environment for all our players.
If you're not winning in a particular game, we recommend trying a different one, as each game has its own payout rate. If there's anything specific you'd like us to address or if you have any further concerns, please let us know.
We value your feedback and are always looking for ways to improve our services.
You can contact us anytime through live chat or via email at contact@spinsamurai.com.
Kind Regards,
Spin Samurai Casino
Spin Samurai is one of the best Online…
Spin Samurai is one of the best Online Casinos around...it has easy Banking...Absolutely Fantastic Support...The widest range of Casino games....I love ❤️ Spin Samurai
4 February 2024
Reply from Spіn Sаmuraі Саsinо
Hi Marika,
Thank you so much for taking the time to share your positive feedback! We're thrilled you've been enjoying your experience with our platform.
It's fantastic that you appreciate our easy banking options, excellent support team, and the wide variety of casino games available. Our top priority is your satisfaction, and we're committed to providing you with an enjoyable and seamless gaming experience.
If you have any suggestions, questions, or anything specific you'd like to see or improve, feel free to let us know through our live chat or by sending us a message on contact@spinsamurai.com
Kind Regards,
Spin Samurai Casino
Everytime im about to get a bonus in…
Everytime im about to get a bonus in the game the game glitches
29 January 2024
Reply from Spіn Sаmuraі Саsinо
Hello Roberta,
I'm sorry to hear that you're experiencing issues with the games. I understand how frustrating that can be. Your feedback is essential to us, and we take these matters seriously.
I've forwarded your concern to your assigned account manager to address this matter and possibly come up with a resolution.
Alternatively, you can always reach out to the support team through live chat or send an email at contact@spinsamurai.com so we can look into this further.
I appreciate your patience.
Kind Regards,
Spin Samurai Casino
Reply from Spіn Sаmuraі Саsinо
Hello,
Thank you for your kind words! We're delighted you've had a positive experience with our site.
Ensuring fast and hassle-free payments is our top priority, and it's fantastic to know that you've found our services to your satisfaction.
If there's anything specific you enjoy about our site or if you have any suggestions for improvement, we're always eager to hear from our valued players.
Wishing you continued enjoyment and success on our platform!
Kind Regards,
Spin Samurai Casino
Withdrawal time
Not being able to have instant withdrawal is a let down. Also having a deposit issue from 21st December that still hasn't been fixed is a massive let down.
28 January 2024
Reply from Spіn Sаmuraі Саsinо
Hello Ethan,
Thank you for your feedback, and I sincerely apologize for the inconvenience you're facing with our withdrawal process and the unresolved deposit issue since December 21st.
I've coordinated the deposit concern with the relevant team, who are working to resolve it. Please be assured that we are committed to addressing this promptly. I understand the importance of a smooth and efficient process for withdrawals and deposits.
Regarding the withdrawal process, we are continuously working on improving our services. While instant withdrawals are not always feasible due to various factors, we are dedicated to providing the fastest and most reliable service possible.
Once we have an update on the deposit concern, the team will contact you promptly.
Alternatively, you can also reach out to our support team through live chat or by sending an email to contact@spinsamurai.com.
Your satisfaction is our priority, and we appreciate your patience as we work to enhance your experience with us.
Kind Regards,
Spin Samurai Casino
Not enough wins
28 January 2024
Reply from Spіn Sаmuraі Саsinо
Hi Lauren,
Thanks for sharing your thoughts with us. We understand the importance of a rewarding gaming experience, and we're sorry you haven't been as lucky as you had hoped.
While luck plays a significant role in game outcomes, it's also true that different games have varying payout patterns. Also, try a different game if a game does not offer decent payouts within the first few spins.
We value your experience with us and want to ensure your time here is enjoyable. Feel free to let us know if you have any specific concerns or if there's anything else you'd like to discuss through our live chat or email us at contact@spinsamurai.com.
Kind Regards,
Spin Samurai Casino
Just love your games gr8 fun
16 January 2024
Reply from Spіn Sаmuraі Саsinо
Hi Karen,
Thank you so much for your kind words.
We're thrilled to hear that you're enjoying our games and having a great time.
Our team works hard to provide an entertaining and enjoyable gaming experience.
If you ever have any specific feedback or suggestions, feel free to share them with us. We're here to ensure your gaming experience remains top-notch.
Kind Regards,
Spin Samurai Casino
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