Spinsamerica Reviews 

151
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, most reviewers were let down by their experience overall. Many customers found the website problematic, citing numerous glitches and a lack of transparency regarding the withdrawal process. Reviewers frequently reported non-existent or unhelpful customer service, with emails often going unanswered for extended periods, leading to significant frustration. The refund and redemption processes were particularly problematic, with many users experiencing declined requests, unexpected wagering requirements, and prolonged delays in receiving their winnings. However, some people mentioned that after persistent efforts and providing extensive documentation, they eventually received their payouts, though the process was often described as difficult and slow. A few other people also felt that the customer service had shown improvements and that the payout process had become faster for them.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with many reporting difficulties and delays when trying... See more

Website

Customers consistently note negative experiences with the website, with many expressing frustration and... See more

Customer service

Consumers find customer service to be negative, with many reviewers reporting a lack of response to emails... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting significant delays and a lack... See more

Refund

Customers had negative experiences with refund, with many reporting their redemption requests were denied... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Support is next to impossible to get ahold of. The only option is to contact via email but its been 5 days with zero response from anyone. the kyc verification tab is pointless because even if it says... See more

Company replied

Rated 1 out of 5 stars

They claim redemptions take 1-3 business days, it’s been nearly 2 weeks and no update, when you contact them they say that they can’t give you a exact date on when it will process. Just very fru... See more

Rated 1 out of 5 stars

Total scam site! Made several purchases and they are making it impossible for me to redeem. Im completely verified. They wont respond to my emails. Customer service is non-existent. Stay away the... See more

Company replied

Rated 1 out of 5 stars

I won a few hundred dollars but cashing it out had been SUPER problematic. I have verified all the account info. Connected my bank. It’s been pending for over a week with no updates. Very frustrating... See more

Company replied


Company details

Written by the company

SpinsAmerica is a trusted sweepstakes casino offering a safe, fair, and exciting gaming experience to players across the United States. With a unique portfolio of 1,000+ games, daily rewards, and dedicated customer support, we’re committed to making every spin fun and rewarding. Our mission is simple — to deliver top-quality entertainment and real winning moments in a secure, player-first environment.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 1 week

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1.7

All reviews

(151)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would give it zero stars but it’s not…

I would give it zero stars but it’s not an option. I purchased 2 packages. Like many casinos there is a play through requirement. But here’s the kicker! No matter how much you play and win there system does not update so it’s as if your never going to play through the requirement! They know exactly how to scam their players! I kept winning but instead of the withdrawal balance improving it stayed at .18 cents. I played nearly $200 with many big wins and it never moved from the .18 cents! If this is not scammy behavior I don’t know what is! I would stay clear from this casino unless you feel like giving your hard earned money away!

22 October 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Hi Iris,

Thank you for reaching out about your redeemable balance. We understand how important this is to you and want to make sure everything is clear and accurate with your account.

Please get in touch with our support team at support@spinsamerica.com so we can review your balance in detail and assist you directly. Our team will be happy to help resolve any issues and ensure you have the best possible experience.

The SpinsAmerica Team

Rated 2 out of 5 stars

Never on this site long

Never on this site long. I don’t like it. Games are weird and they’re a money suck.

23 October 2025
Spinsamerica logo

Reply from Spinsamerica

Hi Shelley,

We understand it can be frustrating when you’re not getting the results you hoped for, but please know that all our slot games operate under strict regulations and use certified Random Number Generators (RNGs) to ensure fair and random outcomes on every spin.

Each game also has a set Return to Player (RTP) percentage, which is independently tested and approved by regulatory bodies to guarantee fairness over time — though short-term results can vary.

We encourage you to play responsibly and for entertainment purposes. If you’d like more information about how our games work or have any other questions, our support team is happy to help at support@spinsamerica.com

Thank you for being part of the SpinsAmerica community.

Rated 1 out of 5 stars

My account has been fully verified-- can't redeem

My account has been fully verified. I played through my purchase amount and have earned enough to redeem only to see that my redeemable balance is 0.00

Makes absolutely zero sense.

18 October 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Hi Jessica,

Thank you for the feedback. The reason your redeemable balance currently shows as $0.00 is due to the playthrough requirements associated with your bonus. We’re working on making your playthrough progress visible directly in your account very soon.

Please check back again shortly, and if you still experience any issues, don’t hesitate to contact us at support@spinsamerica.com

Best Regards

Rated 1 out of 5 stars

Ouch

Ouch! I wish I would've read the reviews before I deposited my little 10.00. The game spins were slow like molasses! Spinning wonky! I'm sure if I were to have one, I would've had one heck of a problem! Won't be depositing another dime on this site! Smh

17 October 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Hi Jennifer,

Thank you for your feedback. Our games are running smoothly on our end, so please make sure you have a stable internet connection for the best experience. If you continue to experience slow gameplay, kindly contact us at support@spinsamerica.com with more details, and we’ll be happy to investigate further.

Best regards,

Rated 1 out of 5 stars

Support sucks and redeeming is seemingly impossible

Support is next to impossible to get ahold of. The only option is to contact via email but its been 5 days with zero response from anyone. the kyc verification tab is pointless because even if it says verified the redeem page says verification pending. No information about how to complete your verification anywhere in the site. Overall would not recommend anyone to sink their money into this site.

12 October 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Hi Christopher,

Thank you for you feedback. Our KYC verification process is working correctly, but we’d be happy to take a closer look at your account. Please reach out to us at support@spinsamerica.com

Best regards,

Rated 1 out of 5 stars

Another one checked off my list

Another one checked off my list

So for 5 days now ,every time i log in to collect my daily log in bonus it says 00:00 time remaining but won't allow me to collect. I have contacted support in reference to the issue 2 times now ,but the issue persists..As far as I'm concerned their support is worthless incompetent or both. And further more they can keep their lousy .20 a day , not enough for one spin anyway. I'll wipe my ass with them and delete them and they'll never see another dime of my money.

Another one bites the dust in my book and I'll go on about my business of telling people how they are. Self destructing, greed got the better of them ignorant managed heaps of garbage.

Adios spins America. You're headed down a Dead end road, and I would not recommend you to
anyone.

Be very very careful people with sweepstake casinos now they're desperate, it shows and it's only bound to get worse.

They're unlicensed, unregulated, think they can do whatever the hell they want and they do it and there's no accountability.
.
Weigh your choices carefully and watch your steps. These places are out to take you for a ride.

10 October 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Hi Keith,

Thank you for your feedback.

Some isolated customers were indeed affected in terms of receiving the daily login reward during the past few days.

The issue is now resolved and you should not have problems receiving the bonus.

Please get in touch with us at support@spinsamerica.com if needed.

Wish you a great day ahead

Rated 5 out of 5 stars

I won!!!

Spins America is a legit casino. ..they are generous with daily gifts and I had a HUGE win and was easy to cash out ...my friends play so should you

26 September 2025
Unprompted review
Rated 4 out of 5 stars

Just found this website seems legit but…

Just found this website seems legit but I've yet to try and cashout so I can't really speak in that. The game selection is pretty good plenty to choose from and i haven't had to contact the support for anything so that's another thing I can't honestly give an opinion on.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I played through ~50SC on pigsby slots, says 0sc available to redeem. Been over a month support said "they been working on the bug". Seems like a scam :/

Response: You don't think i've already did that 3 times the past 2 months, you keep saying "we're working on it". Can't fix a simple bug in two months? Yeah alright.... SCAM CASINO

18 September 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Thank you for your feedback. Please note that Sweeps Coins need to be wagered at least once before they become available for redemption. If you have already done this and the balance is still showing as unavailable, kindly contact us at support@spinsamerica.com so we can review your account and assist you further.

We appreciate your patience and look forward to resolving this for you.

Rated 4 out of 5 stars

"I Stand corrreted"...

So, earlier today (9/11/2025), I forwarded a review about SpinsAmerica that has turned out to be erroneous! I want to apologize to the staff and ownership of this Great American Business for being so quick to pass judgment based on prior experiences with scammers and those who don't know the importance of "trust" in building a great business relationship! Thank you, SpinsAmerica, for reinstalling my Hope & Confidence in what is true and right! Thank you so much!!!!!! May you rise to the stars!

11 September 2025
Unprompted review
Rated 2 out of 5 stars

Congratulations, you reinvented every bad idea in online casinos

Support by email only, which is about as useful as yelling into a cave and waiting for the echo to answer. No live chat, no urgency, just a slow-motion nightmare straight out of dial up internet days. They hide behind vague rules about what you can or cannot withdraw, so half the time you are gambling on whether your winnings are even real. Then comes the payout circus: ACH only, and not through a proper service like Plaid. They picked some bargain bin knockoff that actually made me pay just to get my own money. That is like ordering a pizza and being charged extra to open the box. Every single step felt like they sat down and asked, “What is the most inconvenient way we could do this?” The only reason I did not leave one star is because after all the hoop jumping they finally paid, but at that point it felt more like ransom money than a payout.

31 August 2025
Spinsamerica logo

Reply from Spinsamerica

Thank you for your candid feedback. New payout options beyond ACH will be available soon, designed to be faster and more convenient. In addition, we are expanding our customer service resources to provide more responsive support, including real-time assistance. We appreciate your patience as we roll out these improvements and remain committed to delivering a smoother and more transparent experience going forward.

Rated 1 out of 5 stars

They would not redeem

They would not redeem. Very few redemption options that will screw you over. Stay away. UPDATE: To the spinsamerica reply I just received... I am verified but you will not accept my bank even though it is a real bank. You basically told me that if my bank isnt one on your list than I'm screwed. You have like 8 banks you accept, its absurd.

4 September 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We’re sorry to hear about your difficulty with redeeming and would be happy to help you in this matter, redemptions are available for verified customers. Please contact our support team at support@spinsamerica.com

Rated 4 out of 5 stars

Support was great

Support was great, could be a little quicker but then again they did help me out in the end fully until my problem was solved.

28 August 2025
Rated 1 out of 5 stars

Don't waste your time to money here

Don't waste your time to money here. They wanted me to wager an additional $300 to withdraw my winnings of $100. Ridiculous!

28 August 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We understand your concern and appreciate your feedback. Please note that wagering requirements may apply depending on the type of bonus or promotion used, and these conditions are always outlined in advance in our Terms and Conditions. Not all redemptions require additional wagering, and many players are able to redeem out without it. Our support team will be happy to review your account and clarify the specific requirements in your case. Please don’t hesitate to reach out to us directly at support@spinsamerica.com

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