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Review summary

Created with AI, based on recent reviews

Looking at 389 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness and politeness, highlighting individuals who go above and beyond to resolve issues. Many appreciate the smooth communication and professional handling of their concerns, especially when it comes to post-purchase support and problem resolution. However, some people were dissatisfied with the service and customer service, citing issues with delayed RC transfers, fast tag problems, and unhelpful workshop teams. There are also concerns regarding product quality, with some customers receiving cars with pre-existing faults or unexpected issues shortly after purchase. Additionally, a few reviewers felt the pricing was not competitive and expressed disappointment with the post-sales service.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness and professionalism.... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed dissatisfaction with after-sales... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise specific... See more

Product

Clients share ambiguous opinions on product quality. Many reviewers report significant issues with their... See more

Price

Users describe ambiguous interactions with price. Many customers report dissatisfaction with low buyback... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service provided by Monika from Spinny team was good, as she helped us in resolving the issues due to some faults happened by Spinny when they sold us the car. Though the solution was no... See more

Company replied

Rated 4 out of 5 stars

Abhishek tried his level best for my problem resolution. He also put in extra efforts to get my window switched repaired free of cost. However I'm not at all satisfied with the workshop team. It se... See more

Company replied

Rated 4 out of 5 stars

I constantly needed to connect for my updates, there is no way to communicate immediately.Staff needs to know about policy or statements they are making. Should work on quality for customer satisfacti... See more

Company replied

Rated 4 out of 5 stars

The rating is only for the executive and not the company. The whole process of coordinating to get my RC has been terrible. While Ms. Monika tried to help and resolve the complaint, systemically, S... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Spinny is the most trusted way of buying and selling used cars. Choose from over 2000 fully inspected second-hand car models. Select online and book a test drive at your home or at a Spinny Car Hub near you. Get a no-questions-asked 5-day money back guarantee and a free one-year comprehensive service warranty with Assured Resale Value on every Spinny Assured® car.


Contact info

3.7

Average

TrustScore 3.5 out of 5

560 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Worst experience

Worst experience. They purchased a car on a very low prices and than without transferring RC they used it and break the traffic rules. When I enquiry about it I got only english reply without any substance and real answer.
Don't sale your car to spinny. And think and study the market before buying a car from them.

22 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi, we apologize for the inconvenience. We are here to assist you. Please share your contact details by filling out the Google form (https://bit.ly/3kWbuVP) so that we can look into it. Squad Spinny

Rated 1 out of 5 stars

idea seems like it should work…

the idea seems like it should work buuuutt it dosent, the sensors applied the crank and rest hubb are three d printed and have NO weather protection, get any damp in there in stops working, which means the whole system fails, the drive wheel is prone to slip against the bike wheel even on the flat, and the contoll computer is prone to have fits, one time i parked my bike turned it all off to save vattery only to walk away and watch my bike hurtle down the road on its own,

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Pravin..

Pravin... Thanks for quick support, really appreciate your efforts to resolved this long pending issue.

19 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Santosh, thanks for giving us the opportunity to help out. We will surely pass on your appreciation to Pravesh. We’re here if you ever need us again! #SquadSpinny😊

Rated 1 out of 5 stars

Spinny sells cars with 1 year warranty is a lie that they claim.

While buying car from Spinny, customers must check the life of the battery and other parts which are not covered under Spinny.
I bought a car in the year 2025, however the battery was of 2019 for which I have to bear the cost on my own to buy new battery.
I also want to say the manager who was appointed charged me saying that it was my fault that I didn't check the entire thing withing 5days of buying. Buying car from Spinny was a matter of trust.

15 January 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Muzaffar, we're glad to inform you that the repair work on your vehicle has been completed, meeting the expected standards.
Thank you for trusting Spinny — we appreciate your patience and are always here to support you. #SquadSpinny

Rated 5 out of 5 stars

Thanks Nishant for addressing my query…

Thanks Nishant for addressing my query and quickly resolving it
Really helpful.

13 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Vinod, we are glad to see you are satisfied with the services. Your kind words mean much to Nishank and to us. We will be sure to pass on the appreciation. Seeing your satisfaction makes it worth the effort. #SquadSpinny

Rated 4 out of 5 stars

Big Thanks to Mrs Monika for her kind…

Big Thanks to Mrs Monika for her kind support and help. My issue has been resolved.

13 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Harendra, thanks for giving us the opportunity to help out. We will surely pass on your appreciation to Monika. We’re here if you ever need us again! #SquadSpinny😊

Rated 1 out of 5 stars

Held Amount Not refunded

After selling my car, I could not get the held amount Rs. 3000 despite several requests

18 October 2025
Unprompted review
Spinny logo

Reply from Spinny

Hi Sudir, we apologize for the inconvenience regarding the hold amount. We’re here to help! Please fill in your details in this Google form https://bit.ly/3kWbuVP and we’ll connect with you shortly to resolve the issue. Squad Spinny

Rated 1 out of 5 stars

BAD experience with Spinny, Useless!

Had a bad experience with spiny was Selling my car (Verito 2012 D4) for the first time and I didn't even got a respectable or expected quotation coming from spinny and within just 2 weeks the ended up with the statement that just can't even sell the car with any whatsoever value (I have the recording).
So whats the difference if I have to sell the car offline on a public platform or through Spinny if they can't buy or provide any customer...They are rated as the top ones for selling and buying but unfortunately I think that's all bogus.
I even get 50-60k from scrapage policy + additional discount from manufacturer on new purchase...So if they just can't provide any better rate then why are these guys hyped...which makes me fee its all bogus and fake what they show up and have had build on social platforms for ratings and experience.
Sorry...but you were of no good, instead more of a harrasment by telling me that your car can't even be sold and thats how bad it is!

12 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Gagandeep, we’re sorry to hear about your experience and understand how this situation may have been disappointing. We appreciate you taking the time to share this with us.

To help us look into it further, please share the relevant details through this Google Form: https://bit.ly/3kWbuVP. We’ll review the concern and connect with you accordingly. Squad Spinny

Rated 1 out of 5 stars

My worst experience spinny

I had approached Spinny for selling my car, they inspected my car and then they asked me for 24 to 48 hours to tell them the best amount but after that I did not get any kind of reply from them. Then I called them and they told me that we are looking for the best buyer and they will call me again after some time and tell me that we are not getting the value we want so we cannot buy your car. I do not understand one thing. When you give a quote when you do not have a buyer for buying a car, they give a quote of a huge amount and if you ask, they will tell you that it is AI generated and they are free to accept their own mistakes in the name of AI. Later on in their app, I see that you have canceled the sale of the car because you did not agree with the buyer's amount but I did not get any offer. How many lies have I done? If you do not have a buyer, do not blame the seller for it. First of all, they did not show the customer a simple report of what you inspected.They didn't even mention your minimum price and then they just said we accepted your price and then they just said we don't want to sell the car. This is the worst experience with any car company. Spiny is all about marketing and not providing any real service. All this has wasted my time and energy and nothing has been achieved. The whole process was stressful, confusing and completely frustrating. Communication was poor, support was useless and resolving the issue felt like begging for basic service. This is not the experience of a professional company - it felt like dealing with people who just want to close the sale and disappear.

I truly regret choosing Spinney. It was a complete waste of time, energy and trust. I would strongly advise anyone considering buying from them to stay away unless you want disappointment and headaches. Extremely bad and unacceptable experience.

9 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi, we’re sorry to hear that your experience did not meet expectations. We’d like to have this reviewed. Kindly share your contact details along with the car registration number through the following form: https://bit.ly/3kWbuVP. We will look into it and reach out to you. Squad Spinny

Rated 1 out of 5 stars

⚠️ My Worst Experience with Spinny – Customers Beware! ⚠️

I purchased an Alto LXI 800 from Spinny on 21 August 2025 for ₹3,36,447. At the time of purchase, Spinny clearly assured that the car condition was excellent (interior, exterior, engine, suspension) and even mentioned an assured buyback value of around ₹2,68,000.
Now the shocking part…
On 5 March 2026, when I booked a Hyundai Verna and tried to exchange the same Alto with Spinny, they offered only ₹1,78,000! 😡! Only 910 Km is driven and completed 5 months.

This is completely against the assurance given during the purchase.
To check the real market value, I scheduled an inspection with CARS24, and they offered ₹2,65,079 — almost ₹87,000 higher than Spinny’s quote!
So the question is:
Why does Spinny promise high buyback values while selling but give extremely low prices when customers want to sell?
This clearly feels like misleading customers. When buying, they give many assurances. But when it comes to honoring those promises, there is no support and no accountability.
🚨 My advice to everyone:
• Don’t blindly trust Spinny’s promises.
• Check multiple platforms before selling/buying car.
• Be careful before spending your hard-earned money.
Spinny sells 2nd and 3rd owner cars at higher prices, but when customers want to sell back, the value drops drastically.
📌 I am sharing all screenshots and communication for proof so people understand the reality.

7 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Manjunatha, we’re sorry to hear about your experience and understand how concerning this situation must feel. Please be assured that we’re actively looking into the matter with the relevant team to have it reviewed. Our team will connect with you shortly to discuss this further and assist you. We truly appreciate your patience in the meantime. Squad Spinny

Rated 5 out of 5 stars

Thank you spinny team

Finally after so many days and conversation with Mr. Pravesh the issue is successfully closed.
Thank you so much Mr. Pravesh and Mr. Manhar to help me regarding all my queries.

6 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Ashish, thank you for sharing your feedback. We’re glad to know your concern has been resolved and that the support provided by Pravesh and Manhar was helpful in addressing your queries. Your kind words mean a lot to us. We truly appreciate your support. #SquadSpinny

Rated 5 out of 5 stars

Abhishek has provided a solution to a…

Abhishek has provided a solution to a long pending issue. Happy with his resolution!

7 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Muralidhar, thanks for the acknowledgment and giving us an opportunity to help out. Feel free to get back to us if you need any further assistance. #SquadSpinny

Rated 3 out of 5 stars

I recently sold my car to Spinny.

Initially, the price offered was on the lower side. However, after about 20 days—when I declined the first offer—they came back with an improved quote. Since I was not getting serious local buyers and did not want to spend more time trying to sell it on my own, I decided to proceed with their revised offer.

During the evaluation process, the representative handling my case was professional, communicative, and persuasive during price negotiations. I appreciate the way the discussions were handled up to that stage.

However, after I confirmed the quoted price, I realized that my car’s fuel tank was completely full. I requested 3–4 days time so I could use the car and at least utilize the petrol. At this point, the evaluator’s response felt rude and unprofessional. I was told that they had already given a good offer and could not wait further. I was also informed that even a one-day delay would result in a reduced price.

That interaction was disappointing, especially considering the otherwise smooth experience. One important suggestion for future sellers: Before handing over your car, make sure the fuel level is minimal. They do not compensate for the petrol left in the tank.

Overall, while the pricing negotiation eventually worked out, the final interaction could have been handled in a more customer-friendly manner.

3 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Arun, thank you for sharing your detailed feedback. While we’re glad parts of your experience went smoothly, we’re sorry to hear about the interaction you described and regret the inconvenience caused. Please share your contact details and car registration number via this Google Form: https://bit.ly/3kWbuVP so our team can review the matter and connect with you. Squad Spinny

Rated 5 out of 5 stars

I am very thankfull to Mr Abhishek Singh

I am very thankfull to Mr. Abhishek Singh, he was helpful in resolving my issue. Where everyone in the spinny didnt help me for almost 15-20 days and i was about to file complaint in consumer court , there he stepped in listened me very carefully and resolved my problem.

3 March 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Neha, thank you for sharing your feedback. We’re glad to hear that Abhishek was able to step in, listen to your concern, and help resolve the issue. Your kind words mean a lot, and we’ll be sure to pass this appreciation along to him. We truly value your patience and support. #SquadSpinny

Rated 5 out of 5 stars

Nishank helped me out to resolve the…

Nishank helped me out to resolve the issue. he is very professional in hos approach throught.

28 February 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi, thanks for the acknowledgment and giving us an opportunity to help out. Feel free to get back to us if you need any further assistance. #SquadSpinny

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