The help link takes u to a tech company that attempts to take over ur computer, can’t resolve issues with speedy pc, and tries to sell unneeded computer repairs and products. It’s a high pressure s... See more
Company replied
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..could be improved by showing the items found/corrected on the latest use instead of simply a cumulative number of items from all usages. After receiving your response, I ran a scan and watched... See more
Company replied
One Star = My computer needed "recovery" so I lost Speedy PC program. Went To download it and to my surprise you don't exist anymore. I can't get you back & I just paid for this service. Now you want... See more
Company replied
Our computer was infected with lots of malware in 2013 and trojan viruses which were shutting down important system functions on our computer. We had a similar issue with a desktop and we did not have... See more
Company details
Information provided by various external sources
The SpeedyPC Software team enthusiastically embraces the opportunity to produce a quality software product that helps users of varying abilities optimize and clean their PC. The crew works hard to combine innovative technology with an intuitive interface.
Contact info
1837 Fort Street, Victoria, BC V8R 1J6 Canada, Canada
- speedypc.com
would not work properly after auto-update
First of all it never would remove the severe Trojan I got on my pc, only identified it, I had to pay for another program to get it removed...
I had used Speedy PC for almost 2 years. I didn't have any functional problems with the product until right before I renewed my subscription for the 2nd time. One week before my subscription ran out I received an auto-update, I installed it, this is when the problems began, my spyware protection/scan quit working, I paid for the renewal and it still didn't work. I contacted the company and they suggested some things to fix it that didn't work. Then they wanted remote access to my pc to see if they could fix the problem, I told them I didn't want this, so I cancelled my subscription.
24 November 2016
Unprompted review
Reply from Speedy PC
Hi Robyne,
Thanks for taking the time to review SpeedyPC Pro.
We regret to hear that you cancelled your subscription with SpeedyPC Pro because of an unsatisfactory experience.
Please note that SpeedyPC Pro is not an antivirus program, therefore it is not designed to remove Trojans. While the program can remove certain types of malware, we do always recommend using it in conjunction with a full antivirus suite that scans in real time to catch malware like viruses and Trojans.
In regards to the issues after the update, this is not something we encounter frequently. In situations such as these it can often be useful for one of our senior technicians to remotely access our program files on your system to determine what happened.
All the best,
Laura
SpeedyPC Support Specialist
Reply from Speedy PC
Hi Paul,
Thank you for taking the time to review SpeedyPC Pro.
We regret to hear that you have experienced the dreaded Blue Screen of Death. Unfortunately BSOD is caused by by faulty hardware, or issues with the hardware drivers, and SpeedyPC Pro is not designed to deal with either of these issues. That being said, our Support Team is available to assist you with issues such as this seven days a week. They can be reached through our Support Center online: http://support.speedypc.com/
Please don't hesitate to contact us should you need help.
All the best,
Laura
SpeedyPC Pro Support Specialist
Why do I keep getting renewal emails?
I like your service however after I renewed I keep getting renewal requests / invoices. Would you really charge me again for the same service?
21 November 2016
Unprompted review
Reply from Speedy PC
Hi Richard,
Thank you for reviewing SpeedyPC Pro.
Our records indicate that you have only been billed once for the renewal of SpeedyPC Pro. If you are concerned about multiple billings, please use the Snipping Tool in Windows to take a screen capture of the emails you are concerned about, and send them to our Support Team by email through our Support Center: http://support.speedypc.com/
We are available seven days a week and would be happy to get this issue cleared up for you.
Kind regards,
Laura
SpeedyPC Pro Support Specialist
GREAT PRODUCT
HAVE USED SPEEDY PC FOR 2YEARS NOW AND I WOULD HIGHLY RECOMEND THIS PRODUCT.
21 November 2016
Unprompted review
Never received my $10.00 rebate
Took one star away because of some technicality that i would not receive the $10.00 rebate after sent back the coupon form. It was not worth spinning my wheels again.
ARMIN TUMA
21 November 2016
Unprompted review
Reply from Speedy PC
Hi Armin,
Thank you for taking the time to review SpeedyPC Pro.
We regret to hear that there was trouble with the rebate process for your renewal. I have started a support ticket on your behalf and you will be contacted within 24 hours with options for resolving this issue.
Thank you again for letting us know your opinion on this matter, we do appreciate your feedback.
All the best,
Laura
SpeedyPC Support Specialist
Reply from Speedy PC
Hi John,
Thank you for reviewing SpeedyPC Pro.
SpeedyPC Pro shouldn't be taking forever to scan, there may be something blocking it from performing correctly, like a firewall. I have started a support ticket to help you resolve this issue, and you will hear back from a member of our Support Team within 24 hours.
Kind Regards,
Laura
SpeedyPC Support Specialist
Super product no problems.
I am pleased with this program and think anyone would be top.
21 November 2016
Unprompted review
Does not get everything like free malware bytes or cleaner
See above thank you.
21 November 2016
Unprompted review
Reply from Speedy PC
Hi Kenneth,
Thanks for taking the time to review SpeedyPC Pro.
Please note that SpeedyPC Pro is an optimization program, and not an antivirus, like Malwarebytes. Because they are different types of products, they perform different functions. We do always recommend that you use a full antivirus program in conjunction with SpeedyPC Pro.
Kind regards,
Laura
SpeedyPC Pro Support Specialst
Keep your computer clean
Except for one minor problem after I went over to windows 10i have had years of excellent service.thank you
21 November 2016
Unprompted review
Reply from Speedy PC
Hello Mr. Boulton,
Thank you for a lovely review of SpeedyPC Pro.
Please know that our Support Team is available seven days a week for any issues that you might have, even if they aren't related to the program.
All the best,
Laura
SpeedyPC Pro Support Specialist
decent product ,
Works pretty well, could use a little more in depth tweeks.
19 October 2016
Unprompted review
Computer Healthy!
Speedy Pro has been protecting my computer for quite a few years now and I have never had any problems with viruses or malware. Keep up the good work Speedy Pro! Just one thing though, is there anyway you can speed up the process of getting the $10 rebate? Last time I had to send a follow up letter reminding them that I purchased the product months ago and had not yet received the rebate. Thanks much.
19 October 2016
Unprompted review
Reply from Speedy PC
Hi Michael,
Thanks for reviewing SpeedyPC Pro.
I will be sending you a private email with everything you need to know about your impending rebate.
Kind regards,
Laura
SpeedyPC Pro Support Specialist
Don't know how I'd get along without it.
This product does a great job of keeping my PC in good working order.
19 October 2016
Unprompted review
They will cheat you out of your rebate.
I can't tell you how well the program works. I can tell you that after dancing thru hoops, doing everything possible, my rebate for resigning is not going to happen. And there is no way to reach these clowns, so my assumption is that if there is a problem with the software, you are stuck.
A simple rebate (promised on their renewal promo), and all they can do is cheat you. So I don't hold much promise for them. They are dishonest and unreliable as well as not reachable if you need help. There are many other competitors out there...check them out.
19 October 2016
Unprompted review
Reply from Speedy PC
Hi Stephen,
Thank you for taking the time to review SpeedyPC Pro.
We regret to hear that you have had trouble with the rebate process. Our records indicate that you have not been in contact with us over your issues with the rebate. You can always reach us through our support site even days a week: http://support.speedypc.com/.
I am going to send you a private message with the options you have regarding the rebate.
All the best,
Laura SpeedyPC Pro Support Specialist
It keeps getting better.
I've been using SpeedyPC Pro for 2-3 years. No real problems except it can be a pain trying to contact customer care.
27 September 2016
Unprompted review
no rebate
I renewed online the price was $39.97. A $10.00 rebate was offered. I have not received it yet. How do I get it?
22 September 2016
Unprompted review
Reply from Speedy PC
Hi Richard,
Thank you for taking the time to review SpeedyPC Pro.
When you purchase the program and receive the email a receipt, a link is provided for you to redeem your rebate. If you need assistance with this, please email our Support Team from http://support.speedypc.com/. They are available to assist you seven days a week. If everything is settled to your satisfaction, please consider adding a star to your review.
All the best,
Laura
SpeedyPC Pro Support Specialist
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