The help link takes u to a tech company that attempts to take over ur computer, can’t resolve issues with speedy pc, and tries to sell unneeded computer repairs and products. It’s a high pressure s... See more
Company replied
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..could be improved by showing the items found/corrected on the latest use instead of simply a cumulative number of items from all usages. After receiving your response, I ran a scan and watched... See more
Company replied
One Star = My computer needed "recovery" so I lost Speedy PC program. Went To download it and to my surprise you don't exist anymore. I can't get you back & I just paid for this service. Now you want... See more
Company replied
Our computer was infected with lots of malware in 2013 and trojan viruses which were shutting down important system functions on our computer. We had a similar issue with a desktop and we did not have... See more
Company details
Information provided by various external sources
The SpeedyPC Software team enthusiastically embraces the opportunity to produce a quality software product that helps users of varying abilities optimize and clean their PC. The crew works hard to combine innovative technology with an intuitive interface.
Contact info
1837 Fort Street, Victoria, BC V8R 1J6 Canada, Canada
- speedypc.com
SO FAR SO GOOD THIS IS 2 YEARS.
25 May 2017
Unprompted review
Twice since renewal
Twice since renewal, I have been informed that my subscription has expired. I have been prompted top contact "tech support" who initially assisted and then badgered me to purchase additional services. I have deleted Speedy PC Pro as a result, and will choose an alternate product. Dan McIlwee
25 May 2017
Unprompted review
Reply from Speedy PC
Hello Daniel,
Thank you so much for taking the time to review SpeedyPC Pro.
I regret to hear of the difficulties you have experienced, I would like to take this opportunity to work with you and provide support.
Please be assured, SpeedyPC Pro support is included with your subscription. We do not offer any additional services or request any further payment. It is possible you were speaking with Advanced Tech Support. We hire them to provide 24/7 support with registration issues only. They do charge a fee for their other services, and is in no way mandatory, or related to the support you are eligible for with SpeedyPC Pro.
What I would like to do today, is provide you with steps via our support center on how to resolve this issue for you.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Support Specialist
Straightforward and effective
Straightforward and effective. Worth the money.
25 May 2017
Unprompted review
You promised a rebate
You promised a rebate. but I am still trying to how to get it.
25 May 2017
Unprompted review
Reply from Speedy PC
Hello Roger,
Thank you so much for taking the time to review SpeedyPC Pro.
We would be more than happy to assist you with the submission of the Rebate offer. You will find that the rebate link is incorporated into the order confirmation email you were sent after your renewal purchase. The link is located near the bottom of the receipt and and says "Get my Rebate".
If you are unable to locate the confirmation email sent to you upon purchasing your renewal, this information can be resent to you. We do not handle the billing and payment processing aspect of our business so you will need to contact our payment processor, SafeCart, to resend your receipt.
SafeCart website: https://www.safecart.com/help-center/
Email: customerservice@safecart.com
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Support Specialist
Very pleased with the product
Very pleased with the product. Good value for money and it appears to work well.
25 May 2017
Unprompted review
Customer service stinks!
Purchased your renewal software, downloaded it, within 14 days your software didn't recognize my computer and wanted me to renew/pay again. I tried to get a hold of your "customer service" what a bad JOKE they are! It was too much to ask them to CALL me so without even trying contact me by phone they just issued me a refund. I'd been a return customer for a few years and this is how you treat me? GOOD Ridden's Speedy PC!
24 May 2017
Unprompted review
Reply from Speedy PC
Hello John,
Thank you so much for taking the time to review SpeedyPC Pro.
I would like to take this opportunity to extend my deepest apologizes for how your request for support was handled. I can confirm that your account was refunded, however, I would like to do all I can to rectify this issue. I believe the representative you dealt with provided the refund as you had mentioned you would contact PayPal to issue a dispute. We do apologize if we did not handle this to your satisfaction.
In your contact to our support department, you had stated you were having issues with SpeedyPC Pro, and wanted to speak with someone directly.
We do not offer phone support as we feel that we can provide you with the best customer support via email. Email support is available 7 days a week between the hours of 8am and 5pm PST.
In addition, our online support keeps detailed records in one place which ensures that nothing is lost amongst our team members and if we ever need to escalate your issue, these details can be easily accessed. We’ll always have access to previous cases so you won’t have to repeat questions. Troubleshooting issues can be quite technical and the use of screenshots to provide assistance is extremely helpful.
We understand that some people prefer phone support, and on a case by case basis, we do contact a client via phone support, once we confirm the best time to contact the end user.
What I would like to do, is send you an email through our support channel, and if you are willing, I would be happy to work directly with you.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
Kind regards,
Tara
SpeedyPC Pro Support Specialist
No noticeable difference after installation...
The last time I used Speedy PC it made a noticeable difference in start up speed and overall performance. This time not the case. My computer is not working slower but certainly not faster. Maybe something to do with Windows 10?
24 May 2017
Unprompted review
Reply from Speedy PC
Hello John,
Thank you so much for taking the time to review SpeedyPC Pro.
Your subscription includes complimentary support for a variety of issues. If you are not satisfied with our solutions we can certainly honor our money-back guarantee within 30 days from the purchase date.
If your computer is running slowly, we suggest you use the SpeedyPC Pro Startup Manager to stop programs you don't need running in the background, and the Disk Defrag tool to remove any fragmentation on your hard drive.
You can use SpeedyPC Pro to improve the startup speed of your PC by choosing which applications you want to run in the background when you start your computer.
Please Note: Some startup items are necessary for regular computer operations. It is recommended that you use caution when re-configuring the startup entries and consult our support team if you are unsure about a particular item. Please uncheck one item at a time to see how the change affects the functioning of your computer.
To Use the Startup Manager:
1. Click on the Tools tab in the SpeedyPC Pro window.
2. Click Startup Manager.
3. Review the items on the list. If you are unsure about any items, we recommend you look for information online
Note: There are user forums and manufacturer sites that give descriptions and advice on some startup items. Please only remove startup items you recognize and do not use regularly. Once you have determined which startup items you would like to disable, you can proceed. After making any changes to your startup programs please reboot your computer so that your changes will take effect.
4. Uncheck any items you do not want running when your computer starts.
After removing any programs running on Startup and restarting your computer, you can try defragmenting your computer if it is still running slowly.
As you use your computer files can become “fragmented.” This means that the information contained in a file becomes stored across many different locations on your hard disk. SpeedyPC Pro’s defrag feature allows you to reverse this process to let your computer access files faster, and subsequently run faster.
To Defrag Your Computer:
1. From the main window click on the Tools tab.
2. Click on the Defrag button.
3. In the Defrag window select the hard drive you wish to scan. Most computers will only have one hard drive, Volume (C:\), which is selected by default.
4. Click Defragment.
If you continue to experience slowness on your system, we would ask that you please submit further information about your system to our support department so we might provide further assistance.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Support Specialist
A great tool for computers.Makes a …
A great tool for computers.Makes a noticeable difference in your PC's performance.
24 May 2017
Unprompted review
Very positive experience with the …
Very positive experience with the software. Works flawlessly. I've never had to contact customer service about anything.
24 May 2017
Unprompted review
Easy to renew now
Easy to renew now. It is reasonably priced fair product.
24 May 2017
Unprompted review
Hooked!
Great product! I have been a subscriber a couple of years now. And, I absolutely love it! I can't do without it now! It's extremely thorough and comprehensive in its scanning and removes a LOT, FREQUENTLY! Thank you for providing a high quality product Speedy PC!
24 May 2017
Unprompted review
Better than Norton and Mcafee…
Our computer was infected with lots of malware in 2013 and trojan viruses which were shutting down important system functions on our computer. We had a similar issue with a desktop and we did not have Speedy PC and we had Mcafee on that computer, it was a total loss. We were desperate and searched online for PC protection for our new computer, and had read reviews about Speedy PC, in 2013 we decided to try it, we are so pleased with this product, it has saved this computer.
19 May 2017
Unprompted review
Cannot start scan
Cannot start scan
Drop down box states
Error (126):
Please reinstall the application
12 May 2017
Unprompted review
Reply from Speedy PC
Hello,
Thank you so much for taking the time to review SpeedyPC Pro.
What I would like to do for you today, is send you an email with specific steps on how to assist you with this. The email will contain your license key, along with information on how to remove and reinstall SpeedyPC Pro.
Also, this will allow us to collect further information about your system, should you need further support.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Support Specialist
So NOT Satisfied with the Customer …
So NOT Satisfied with the Customer Service. Needless to say, I CANCELLED my subscription that I had for several years. With I could get my 700.00 plus dollars back.
WASTED MONEY. Shame on ME. Shame on YOU.
23 April 2017
Unprompted review
Reply from Speedy PC
Hello Sandra,
Thank you so much for taking the time to review SpeedyPC Pro.
I do regret to hear of your dissatisfaction, and wanted to respond, as I was concerned about the amount you stated you were charge. We wanted to clarify that your renewal of SpeedyPC Pro was in the amount of $39.97 USD. We do not have any services in such a large denomination.
If you have purchased any other computer services, you will need to review your statement, and or emails and contact the company in question. We are sorry to hear that you've had such a poor experience, and wish there was something we might do for you.
At this time, your refund for the renewal of SpeedyPC Pro has in deed been refunded.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Support Specialist
very good service thanks
23 April 2017
Unprompted review
Speedy pc will recover you computer to a useable state.
Speedy pc has recovered my computer to a useable state many times. I am glad to have it. Fooling around on the internet a lot will put your computer in trouble. May programs will disrupt your registry and change the order or something and make your computer unusable. When this happens I have been lucky enough to get Speedy pc to run and correct this. This makes my computer run every time. Gets rid of junk too. Too much junk gums the works. Gone with Speedy Pc. I have been very happy with you product, that's why I keep buying it.
21 April 2017
Unprompted review
Have been satisfied with this product.
21 April 2017
Unprompted review
Enjoyed Speedy PC for 4 years …
Enjoyed Speedy PC for 4 years now...easy to run a scan and cleans up junk on your computer
6 April 2017
Unprompted review
Speedy Pro PC improves functionality
Speedy Pro Pc has improved the functionality of my computer. I have
been using this software for approx. 4 yrs & find it to be a necessary
element of my system.
6 April 2017
Unprompted review
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