SpeedyBooker Reviews 

Clean, comfortable room with a good shower. Nice staff. Amazing for the price and location.

The rooms are decrepit… how they have the nerve to charge 55 a night for such squalid rooms is beyond me. I checked in during the evening and the security guy could not be bothered … gave me my keys and pointed me in the vague direction. It was only by asking other people that I found the room. Then when I unlocked it the key jammed in the lock. Eventually the person in the room next door came out to try and help … saying ‘my key did that too’. He managed to get the key out but during my stay I dared not lock the door from the outside in case it jammed again . When the Reception desk opened the next morning and I explained the problem they too could not be bothered to listen and were dismissive … I saw these 2 women standing around earlier vaping and chatting… again I saw them in the breakfast room again presumably when they were supposed to be working… the management of this place is nonexistent or very very poor. The only part of it which is good is the women who run the breakfast room… they are lovely and helpful and the breakfast at £5 very good.

I’ve used University Rooms several times and always had a great stay. Not expecting a 5 star experience, a clean room and a place to sleep is all I want, everything else is a bonus. But this stay was very disappointing. Easy to book on I’m the website, but on arrival at UCL Ramsay Hall London it was like trying to get into Fort Knox! When I eventually made it through the gates the porter handed me a key and waved me in the general direction of the accommodation block but there were no details of WiFi/bathroom arrangements/anything else given. Room was cleanish and bed was fine but I felt really isolated given the lack of welcome. They didn’t seem to know whether I needed to sign out on departure either. Won’t be staying there again in a hurry!

SpeedyBooker messed up my booking. I booked for two nights and they sent me confirmation for two nights. However, when I arrived at the college, the porters told me on their system I only booked for 1 night. I showed the porters my confirmation and they believed me saying since the room was not booked for the next night, I can stay for two nights. However, they are unable to change it on their system as it is the information they received from the speedybooker.

Convenient reliable accommodation and booking service

I cancelled my booking and a refund was due which has not materialised

(Edit -it now has)
See below

Your booking has been cancelled. For more information on how your cancellation fee was calculated, please see your original booking confirmation email or the Payment and Cancellation Terms of the property in question.

Booking ref: 2526789
Title: Mr
First name: Stuart
Last name: Matthews
Arrival date: 30/03/2023
Total price: £108.00

Cancelled on: 19/03/2023 10:57
Cancellation fee: £10.00
Amount refunded: £98.00
Additional Charge: £0.00

Horrible management and misleading advertising. A 2-day stay in London is advertised as £65. Upon booking, all of a sudden there is a £85 extra 'cleaning fee'. The property and the website keep pushing the blame to each other. No way to cancel unless you pay up (£30, for absolutely nothing aside from wasted few hours). Will never make use of it again. This company is unheard of for a reason.

They cancelled my booking on the morning of the stay (when I was already travelling to London). I didn't receive an email to confirm, it was only as I noticed the refund come through my bank account or else I would have found out upon arrival. They said the reason was because their vendors don't have time to keep their availability up to date. Terrible experience and had to spend 3x the amount on another booking due to late notice.

I have a booking on the 12th to the 13th July and need to cancel well within my allowed time. In the last week I have tried everything to contact the hotel, e-mail, calling several times, it just rings out every time. I will lose my £50 if not cancelled in the next week and its extremely frustrating to watch this happen.
Andrew

They booked a place for me without availability. I am still waiting for my refund.

I'm still awaiting a full refund. More than two weeks after my booking was cancelled. I was told it would be in my account again by last Monday. And still nothing.

Awful company charging astronomical cancellation fees weeks in advance. So sad that a University like Oxford chooses to work with them.

They confirmed my booking took my deposit then a week later sent me an email saying thanks for cancelling your booking, WHICH I DID NOT DO. i AM YET TO RECEIVE MY $321.36 DEPOSIT. This is absolutely disgusting and I will be telling everyone not to use speedy booker.

Great value London stay with University Rooms. Quite the hidden gem.

Excellent value stays. Simple booking process and helpful support.

Good selections of properties. Reasonable response time on online inquiry.

I booked a hotel through this site. They took my money, then CANCELLED my booking WITHOUT TELLING ME and then charged me £10 for the privilege.

This is robbery.

Despite taking my money and confirming the booking, Speedybooker subsequently CANNCELLED THE BOOKING WITHOUT TELLING ME, because THEY had made an error with the price!!! It's impossible to find a phone number and so impossible to speak to anyone. I would never use this company again.