Spectrum One Hair Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional hair quality, noting that the extensions remain soft, durable, and look completely natural over long periods of wear. Consumers also highlight the outstanding customer service, alongside the very helpful and professional educational training courses provided by the team. However, some reviewers were not happy with the product durability, reporting excessive shedding and hair thinning after only a short time of use. A few other people also felt quite disappointed when customer support failed to properly address their genuine quality concerns and guarantee claims.

What people talk about most

Product

People report high satisfaction and appreciation regarding the quality of the product. Consumers consistently... See more

Quality

Customers had positive experiences with quality, often describing the hair extensions as outstanding and... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and helpful nature in the salon.... See more

Customer service

Reviewers consistently mention positive feedback about customer service, describing support as amazing and... See more

Service

Clients share positive opinions on service, highlighting prompt assistance, welcoming staff, and next-day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question withou... See more

Company replied

Rated 5 out of 5 stars

Started using Spectrum hair extensions around 4 years ago and have never gone back. The colour selection is amazing and are constantly refreshing us with new shades. The quality is amazing, with the... See more

Company replied

Rated 5 out of 5 stars

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so m... See more

Company replied

Rated 5 out of 5 stars

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano a... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hair Salon
  5. Hairdresser

Written by the company

Spectrum One Hair Extensions are a luxury human hair extensions brand offering 100% human Remy hair. All of our hair is double drawn, cuticle correct and available in four methods; Tapes, Weaves, Nanos & I-Tips in a range of lengths, thickness and colours including Flat Colours, Mixed Colours, Bespoke Blends and Perfect Blondes. We have a choice of 31 handpicked colours so have almost every hair colour covered. Trade Accounts are available for hair professionals. We also offer award winning and Habia endorsed hair extension education both in salon and online which are all taught by Spectrum One Hair brand owner and lead educator, Katy Grimshaw. Why Us? - The quality of our hair is amazing and so durable. It will last a minimum of 9 months easily with the correct aftercare. - Spectrum One Hair is created by a hairdresser with 15 years experience for fellow professionals. - Our hair is ethically sourced from trusted suppliers. - We offer a high level of customer service and pride ourselves in client satisfaction. -There is no Trade minimum spend or startup order. -You don't have to have completed education with Spectrum One to hold a trade account.

Spectrum One Hair Extensions

Written by the company

Luxury human hair created by professionals for professionals.
Spectrum One Hair has been sourced from the most trusted suppliers around the globe! We're proud to say that the hair we use is totally unbeatable. Discover our range of 30+ bespoke colours online now in five of the most popular extension applications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(286)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab company

Fab company, hair is amazing and the best I have used! Customer service is fab, Highly reccomend!

30 June 2025
Spectrum One Hair logo

Reply from Spectrum One Hair

Thank you so much for your positive feedback. We pride ourselves in our customer service and high quality product.
Have a great day,
Team Spectrum

Rated 5 out of 5 stars

Brilliant service

Hair and service fantastic

23 June 2025
Spectrum One Hair logo

Reply from Spectrum One Hair

Thank you for your lovely feedback. We really value your custom and are so glad that you are happy!
Many thanks
Team Spectrum

Rated 1 out of 5 stars

Genuinely disappointed at the overall…

Genuinely disappointed at the overall quality of the hair extensions after just one week.
Upon delivery I was concerned over the texture of the hair, but given I’d had arrange for my hair to be coloured in line with the extensions, and I had further booked my extensionist, I went ahead with fitting. After 6+ years of having a weft/ nanos, I can honestly say this is the worst brand for hair I’ve ever had.
I paid ALOT of money for the hair, upwards of £1k for the length/volume I have, which was more than I’ve spent on trusted brands like remy & beauty works. I would highly recommend never using spectrum one. Very expensive & the worst quality hair.

18 June 2025
Spectrum One Hair logo

Reply from Spectrum One Hair

Thank you for feedback. We are sorry that you are experiencing issues with our hair.
Honestly, we have never heard of any concerns over the texture of our hair before even wearing our hair before. Our hair is 100% natural human double drawn hair and is processed very carefully so that it is extremely durable and of the highest quality. With the volume of hair that we sell and the large number of 5* reviews from hairdressers and customers who love the quality of our hair, we are very confused as to why your hair would make you feel this way, especially after a week.
We have contacted you and would like to try and resolve this issue for you so that you are happy.
Many Thanks
Team Spectrum

Rated 1 out of 5 stars

Avoid at all costs

First time using spectrum hair and will never use it again. I previously had a full head of remi cachet weft which was faultless and lasted 12 months. It would of gone longer but my own natural hair caught up! Spectrum was recommended by my hair dresser and I have been nothing other than disappointed. I had my hair fitted in January...by may all the hair had come off the weft track. The tapes were perfect but the weave was terrible and would drop out every time I touched my hair let alone brushed it! Thankfully this was replaced by spectrum and 2 new packs of weft sent out. I have had the new weft in 6 weeks and it's doing the exact same. Every time I brush it the hair pulls out from the base of the weft and the full strand of hair will come out. I lose so much hair every time I brush it or even just touch it and considering it cost £700 I find it disgusting that they can sell such poor quality hair

22 June 2025
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Naomi. We are so sorry to hear about this experience that you have had. We would really love to resolve this issue with us but we cannot find your information on the system as. If you could email us at sales@spectrumonehair.com with your details, we can look into this matter further. The machine weave is hand sewn and when cut needs sealing with either glue or sewed to stop any shedding once it is applied to your hair. This is normally the issue if machine weaves do shed. If it was coming from the middle of the weave then this could be down to human manufacturing error and is nothing to do with the quality of the hair. It happens rarely but if it is this then we would be more than happy to replace them for you. We look forward to hearing from you soon and resolving this matter.

Rated 5 out of 5 stars

I went on a course Monday to learn the…

I went on a course Monday to learn the genius weft at spectrum one after going on a day course to learn multiple techniques including weft, tapes and nanos with another company and wow the difference! I have come away feeling so much more confident and feel I can now do it on a client with confidence that I will be doing the application right after all the knowledge Katy taught us on the course. I would highly recommend investing in doing Katy’s day course for one technique over multiple in one day with other company’s as you just don’t learn what you need to know when doing a lot of methods in one there for I ended up spending more because I just didn’t feel comfortable so that’s why I then chose to do another course to go over everything in a lot more detail and I’m so glad I did. Katy and her team was so friendly and every question was answered and the best thing is once you have finished the course you get there full support after if you ever need help with colour matching or just have a simple query. I look forward to going on another course in the future thank you again 😁

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic hair extensions

Fantastic hair extensions, I have used spectrum one hair extensions multiple times and highly recommend to anyone wanting extensions tapes or wefts! Beautiful hair quality and amazing customer service

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Spectrum One are the best

I’ve been a loyal client of Spectrum One since the day they opened, and I genuinely couldn’t imagine going anywhere else. From the moment you walk in, you’re struck by the sleek, high-end interior, but it’s the friendly, approachable, and down-to-earth team that really sets this salon apart.

Every single member of staff makes you feel instantly at ease, and there’s a genuine warmth that runs throughout the whole place. Katy, the owner, goes above and beyond to make sure everyone feels welcome and leaves with exactly the result they were hoping for. Her attention to detail and commitment to client satisfaction is second to none.

Another lovely touch is the endless supply of hot and cold beverages – it’s those little extras that really elevate the whole experience. Whether you’re in for a quick trim or a full transformation, you’re always made to feel like you’re in expert hands. I can’t recommend Spectrum One highly enough.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality Arctic Blonde

I have just started using spectrum hair and the quality is great! i got 150g for a weave and it blends seamlessly with my natural hair. looking forward to seeing how well they last

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Having fine hair I have struggled to…

Having fine hair I have struggled to find the right extensions. I couldn’t believe it when after some research I found Spectrum hair. This brand offers me discreet, affordable and high quality hair. I wouldn’t use anything else, I’m so pleased with the results this hair gives me. So, anyone who has fine hair, I honestly recommend Spectrum. xx

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality hair

I love Spectrum’s hair, the quality is fantastic & it’s reasonably priced.

The customer service is great, I’ve messaged the team several times and always had a really fast response. I wouldn’t go anywhere else for hair extensions.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experiences both times

Amazing experiences both times I have been to Spectrum. I did a weft course and nano/itips course. Both very good courses and I learnt a lot from them. Katie and the girls are brilliant and very helpful.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

I have used Spectrum One tape…

I have used Spectrum One tape extenstions for around 6 years now and I would never go anywhere else. The amount of complements I get on my hair is crazy! They look so natural and blend with my own hair perfectly. The range of colour shades is exceptional! I have many different shades over the years and the quality remains consistent throughout. I cannot rave about Spectrum One hair enough!

14 May 2025
Unprompted review

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