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See what reviewers are saying

Rated 1 out of 5 stars

I couldn't get verified. I sent 3 bank statements, which have all the information they required (name, address, tax number, address of residence etc), but rejected my verification because "not enough... See more

Rated 1 out of 5 stars

Holding $116.78 USD for 5 days - No Support - Order #1809997 Review: I paid for an Amazon card (Order #1809997) via USDT. Support Ticket #52856 confirmed my payment was received, but they are now gho... See more

Rated 4 out of 5 stars

I am not their client yet. Had many questions where I could not find info on spectrocoin web site. Reached LIVE text chat - agent RYAN was quick in replies, unfortunately he could not serve me in full... See more

Company replied

Rated 1 out of 5 stars

Be aware! Definitely a scam from Latvia. If you have money in SpectroCoin, they will block access to your account. After contacting support, they send you an authentication request. You must provide... See more

Company details

  1. Non-Bank Financial Service

Written by the company

SpectroCoin is an all-in-one solution for cryptocurrencies offering a blockchain wallet, a brokerage platform, prepaid cards, and payment processing services. The platform supports a number of major cryptocurrencies such as BTC, ETH, DASH, LTC, XEM, XRP, and XLM along with a few stable coins, and a variety of fiat currencies, all of which amount to more than 20 different currency options. With another 20 deposit and withdrawal options including bank transfers, Skrill, Neteller, Payeer, and others SpectroCoin provides seamless exchange processing. Entrepreneurs and businesses looking to have a crypto-friendly payment gateway can use SpectroCoin’s simple, robust and ready-to-deploy services such as e-commerce plugins and payment processing APIs.


Contact info

You should know

2.5

Poor

TrustScore 2.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

fraud

the site is a pure fraud. I haven't been able to verify my account for four months. Every time you send me the same email that I didn't take a good picture, and when I ask you where the problem is and which picture is wrong, you don't answer because you won't solve the problem. I picture myself as you are looking for. You trade with our codes because the price is excellent for trading. Maybe you will verify your account when btc drops to 30,000 and you won't get paid. And now you send the same messages to everyone in response.

20 March 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, We sincerely apologize that our verification process did not meet your expectations. To ensure that your submission meets our compliance requirements, we kindly request you to take the photo, taking extra care to make certain that your photos are of high quality. This step is crucial in helping us complete the verification process accurately and securely.

1. ID Photo:
- Ensure that the ID is laid flat on a well-lit surface, preferably against a contrasting background.
- Capture the entire ID within the frame, ensuring all details are clear and legible.
- Avoid any glare or shadows that may obscure information.
2. Selfie:
- Find a well-lit area with natural light if possible, as it provides the best quality.
- Hold the camera or phone steady at eye level to capture a clear and centered image.
- Ensure your face is fully visible without any obstructions such as hats or sunglasses.
- Maintain a neutral expression, and avoid any excessive movements.
- Ensure that there are no other individuals in the frame.
3. Resolution and Format:
- Aim for high-resolution images to ensure clarity and detail.

Rated 1 out of 5 stars

These people are unfaithful

These people are unfaithful. They block the IP address with no reason of doing so. Account verification take months to be so. They lock the funds. This is some sort of a scam. Don't send your funds through this platform.

13 March 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Please note the IP address is restricted due to safety reasons. Several actions might cause this:
1. Login credentials have been provided incorrectly too many times.
2. Dynamic IP is used.
3. You have clicked on the same button for multiple times.

As our system recognizes such actions as suspicious, the IP address is restricted accordingly. This is done in order to protect your account from the possible hack case. Please contact our Support Team in order to assist you further with the IP Block.

In regards to our verification process, please be advised, that in order to provide safe and trustful services, we have to act according to the law and double check information, ask additional documentation. As a financial institution, we have to review all documents thoroughly and this may take longer than expected. We do understand, that in some cases it might not be convenient and some patience is needed.

Rated 1 out of 5 stars

SHAMEFUL

SHAMEFUL – OVER A YEAR AND STILL NO PASSWORD RESET EMAIL! ACCOUNT BLOCKED WITH FUNDS INSIDE!

It’s beyond unacceptable. Over a year has passed, and I still haven’t received the email to reset my password. My account is completely blocked, and my funds are trapped inside. This is outrageous.

I’ve sent dozens of emails, and their response is always the same: “We are verifying your account.” It’s a blatant lie. This is nothing short of a scam. Yes, I was inactive for some time—fair enough—but at least have the decency to admit what’s really happening. If the funds are gone because you consumed them for “inactivity,” then say it outright. Have the courage to own up to it instead of hiding behind excuses.

This is a disgraceful way to treat your users. Stop pretending and start taking responsibility. To anyone considering this service: STAY AWAY! Don’t make the mistake I did. Protect yourself and your money.

13 March 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your feedback. Our primary objective is to maintain a secure and equitable environment for all our clients, and we take the activity of each account seriously to uphold these standards. We acknowledge your concerns regarding the account and want to assure you that any actions taken are in accordance with our company policies, which prioritize the protection of both our clients and the wider community.

Rated 5 out of 5 stars

It was awesome!

11 March 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your feedback! We appreciated it! Please do not hesitate to contact us if you have any further concerns.

Rated 5 out of 5 stars

Support is the best I have ever…

Support is the best I have ever received problem was solved immediately

8 March 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your feedback! We appreciated it! Please do not hesitate to contact us if you have any further concerns.

Rated 5 out of 5 stars

This is a good crypto exchange i have…

This is a good crypto exchange i have to note because it's a comprehensive one. When you need to make quick manipulations, exchange some cryptos using your card or whatever you want: buy, sell cryptos or stuff like this, then I would recommend to pay attention these guys as they seem to be professionals in this field.
They are doing their best to ensure high quality services in terms of exchanging, the speed is very fast, over 50 supported cryptos and all that.

27 February 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your positive feedback! Please do not hesitate to contact our Support team if you have any further concerns.

Rated 1 out of 5 stars

Scam

I've been waiting for a month for my account to be confirmed, although it was confirmed before, but for some reason it had to be confirmed again, stay away from them as much as possible, because this is most likely a scam company that is embezzling other people's money

25 February 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Dear Mantas, Thank you for your feedback! We require periodic account verification as part of our security and compliance measures. Since your last verification was in 2021, you are required to complete the process again. Additionally, the current verification is required to ensure continued compliance with regulatory standards.

Rated 5 out of 5 stars

Best digital bank

Best digital bank. Also support is 10/10

17 February 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your positive feedback! Please do not hesitate to contact our Support team if you have any further concerns.

Rated 1 out of 5 stars

Opened an account with them in 2016 and…

Opened an account with them in 2016 and transacted BTC. If my memory serves me well I have a bal of 0.30 BTC which translates to tens of thousands USD. Now i need to access my account, the ask for verification. I have sent verification details and its been 2 months now, account is still not verified and i cant access it at all. I cant help but think they have used up my funds. Very very disappointed. They are crooks.

13 February 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your feedback. Our primary objective is to maintain a secure and equitable environment for all our clients, and we take the activity of each account seriously to uphold these standards. We acknowledge your concerns regarding the account and want to assure you that any actions taken are in accordance with our company policies, which prioritize the protection of both our clients and the wider community. We would be pleased to assist you further with any specific questions you may have through helpdesk@spectrocoin.com, ensuring that your concerns are addressed as thoroughly as possible.

Rated 5 out of 5 stars

Thank you

Thank you, spectrocoin team. I wish you more progress and improvement of your services. The response was quick, but there is a problem with the identity verification process, which takes a long time. I ask you to speed up the situation

6 January 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your positive feedback! Please do not hesitate to contact our Support team if you have any further concerns.

Rated 1 out of 5 stars

My 2017 account with spectrocoin now i…

My 2017 account with spectrocoin now i want to access it they won't i also try reset password link it doesn't work and emailed them for a week now still issue not solved --
Every time they reply saying we are working on it i only have 130$ with them if spectrocoin doesn't wanna solve my account issue and want to keep 130$ for them it's ok be my guest
I'm very disappointed

1 January 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your feedback. Our primary objective is to maintain a secure and equitable environment for all our clients, and we take the activity of each account seriously to uphold these standards. We acknowledge your concerns regarding the account and want to assure you that any actions taken are in accordance with our company policies, which prioritize the protection of both our clients and the wider community. We would be pleased to assist you further with any specific questions you may have through helpdesk@spectrocoin.com, ensuring that your concerns are addressed as thoroughly as possible.

Rated 5 out of 5 stars

Chris dealt with my query quickly and i…

Chris dealt with my query quickly and i believe that my issue will be resolved

12 February 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your positive feedback! Please do not hesitate to contact our Support team if you have any further concerns.

Rated 5 out of 5 stars

Thank you Chris solved my problem…

Thank you Chris solved my problem quickly.
I am very grateful to him.

11 February 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your positive feedback! Please do not hesitate to contact our Support team if you have any further concerns.

Rated 1 out of 5 stars

Very unsuccessful and very late in…

Very unsuccessful and very late in transactions for months until a response is received

4 February 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello. We sincerely apologize for any inconvenience you may have encountered. To uphold the integrity and safety of our services, we are compelled to strictly adhere to legal regulations. This encompasses the verification process, a common practice among financial institutions to ensure compliance.

Rated 1 out of 5 stars

BEWARE!!

BEWARE!!! They are pretenders who only want to lure you to keep adding more funds, and in the end, they will disappoint you. They are not consistent in their services and I wouldn't recommend it to anyone. I recommend PAIVA. They do pay.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, they don't renew my account for 6 months now. And always the same story, that they are very busy and will do they best asap, nonsense.

27 January 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, We’re sorry to hear about your experience. However, we’re unable to locate your account without more details. Please reach out to our support team at helpdesk@spectrocoin.com with your registered email address, and we’ll be happy to assist you as soon as possible. We take your concerns seriously and are committed to resolving any issues promptly.

Rated 1 out of 5 stars

= UPDATE 1 = Re: Virtual and Physical Cards not working since January 5th 2025

====== UPDATE ========

SpectroCoin replied to me on TrustPilot 5hrs after I submitted my initial review with another circular canned copy/paste gaslighting reply, as follows:

-----=========
"Reply from SpectroCoin

2 hours ago
Dear Babafemi, Thank you for your feedback. We would like to inform you that our dedicated team is actively addressing your issue. We sincerely apologize for the delay. Please rest assured that we will reach out to you via email as soon as we have resolved the situation."
------=======

This is exactly what they do: Gaslight you via ghost "customer support" replies and try to pacify you... they always use this or very similar canned replies without ever fixing the issue.

I've seen this same reply (amongst many others) since the 2nd week in January 2025, and I have full proof and video proof of all communication between them and me.

If anybody wants to see it, please just ask me.

Nothing is being fixed on my account, it doesn't take this long to fix such a "simple" error... this error is not member-wide, this is just on my account which means this is a physical account setting they have decided to make on my account to steal my funds but make it look like a "technical issue".

It is not a technical issue, it is a deliberate manual account setting used by Spectrocoin to steal user funds and then blame it on a "technical error", and this has been happening on my account since January 5th 2024.

I shall make sure to alert as many people and authorities as possible online and offline in the next coming weeks. I shall be posting on over 100 review platforms if my funds are not returned and my account is in 100% working order.

SEO:
Is SpectroCoin a scam? can SpectroCoin be trusted? is SpectroCoin safe? SpectroCoin reviews. SpectroCoin card. SpectroCoin login. SpectroCoin fees. SpectroCoin price. SpectroCoin IBAN. SpectroCoin app Store. SpectroCoin supported countries.

If and when SpectroCoin fixes this "very strange error" on my account, I shall delete my review...

until then, as a 25-year Marketing and SEO veteran with over 3 Million Followers across my Social Media accounts, I shall make sure to spread the word and dedicate my entire 2025 to SpectroCoin reviews on mass until they make my account work again.

The next step is to report them to over 100 Review websites, 100+ SCAM reporting websites, Influencers who report SCAM companies via YouTube videos, Instagram & TikTok, The Ombudsman, and if needed, Lawyers... but nobody scams me and gets away with it.

5 January 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Dear Babafemi, We would like to inform you that the issue has been resolved, and we have sent you an email regarding the confirmation. Thank you for your cooperation and patience.

Rated 1 out of 5 stars

I want to recover an old account but…

I want to recover an old account but the block my email adress. Becourse they steal the money from your account.

My lawer is workong on it.

*How to contact Support if you block email adresses

20 January 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Dear Freelancer Account, Thank you for your feedback. We kindly ask you to contact our Customer Support team on LiveChat or at helpdesk@spectrocoin.com and provide us with more information about your issue and your registered Email address in order to assist you further.

Rated 1 out of 5 stars

Disappointing Account Recovery Issues

I’ve had SpectroCoin for many years but hardly ever logged in. For almost a year now, I’ve been back and forth with a ‘Chris’ in customer support. Here’s the issue: I forgot my password and I no longer have access to the email address I signed up with. If I can’t receive the recovery email, I can’t reset my password. I live in the US now and have proof of identity (which I have emailed to Chris). I simply want to withdraw my funds and close the account. This shouldn’t take long. If I can get a response from a real human being, I would appreciate it.

1 February 2024
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Hello, Thank you for your feedback. Our primary objective is to maintain a secure and equitable environment for all our clients, and we take the activity of each account seriously to uphold these standards. We acknowledge your concerns regarding the account and want to assure you that any actions taken are in accordance with our company policies, which prioritize the protection of both our clients and the wider community. We would be pleased to assist you further with any specific questions you may have through our support channels, ensuring that your concerns are addressed as thoroughly as possible.

Rated 1 out of 5 stars

Big scam i have deposit 2$ in dash

Big scam i have deposit 2$ in dash, i don't receive any things

15 January 2025
Unprompted review
SpectroCoin logo

Reply from SpectroCoin

Dear Omar, Thank you for your feedback. We kindly ask you to contact our Customer Support team on LiveChat or at helpdesk@spectrocoin.com and provide the Hash of the transaction in order to track your payment and assist you further.

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