Specs at Home Reviews 

443
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professional, helpful approach of the staff, who genuinely care about assisting people. Many highlight the high quality and wide selection of products, including stylish and durable frames and lenses, often finding them at a fraction of the cost compared to other retailers. The ordering process is consistently described as easy and efficient, with many appreciating the quick dispatch and fast delivery times. People are often impressed by the prompt communication and careful packaging, ensuring items arrive safely and often sooner than anticipated.

What people talk about most

Product

Customers had positive experiences with product, often expressing satisfaction with the quality and fit of... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Consumers find the ordering process to be largely positive, praising its ease and efficiency. Many reviewers... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the competitive and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

443 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(443)

137 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy online ordering.

Kashan Is so helpful and makes the whole process of ordering very easy. He is there immediately if you need him. Absolutely first class customer service.
I had made a mistake on my order and he quickly sorted it out in a polite and friendly way. The glasses are perfect, less than half the price I usually pay, and they arrived very quickly. I will certainly return here again.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Kashan, is very professional and dedicated to make sure that the glasses you order are done to perfection. Very polite and great communication. I will certainly have my glasses made with Kashan in the future
Thanks Sue

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I can't speak highly enough of Kashan…

I can't speak highly enough of Kashan Aziz. His family run company puts the customer's satisfaction ahead of any other consideration. Kashan has gone out of his way to accommodate both my schedule and eyewear needs, right down to long conversations about the best lenses for my needs. Add to this prices that are the most reasonable I've found online or IRL, and you have an unbeatable combination. (Also, besides being an experienced and knowledgable optician, he's a lovely human being.)

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Quick, friendly and professional service. Have used online glasses companies before but specs at home are have been the best. Excellent customer service and the product is just as expected. Highly recommended

11 July 2025
Rated 5 out of 5 stars

Great online service

Great experience! The optician in Kashan was super helpful and trustworthy. Sent me 2 frames to try without any deposit and gave excellent advice. Highly recommended!

4 July 2025
Rated 5 out of 5 stars

Outstanding and personal optical services provided by Kashan.

I’m delighted with my maroon Tiffany & Co. frames that Kashan sourced for me. This was no mean feat as the range has been discontinued. Getting the maroon colour had eluded me for weeks until I discovered Kashan’s optical services.

The Varilux XR lenses are outstanding - my eyesight has never been so sharp and vivid! Expensive but worth every penny.

Kashan is a very savvy and accomplished frames and lens broker who will get you the best deal, whilst ensuring that you get the best product available for your prescription, taste and pocket. I saved £180.00 on the designer frames and £100.00 on the lenses.

Kashan provides a very professional service with the personal touch, which is often lacking in the plethora of opticians on our high streets today.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service at great prices

I ordered glasses from these guys at such short notice and they delivered it perfectly on time. No fuss no hassle just straight 10 star service as it should be but dont get elsewhere. Im going to recommend a few family and friends and buy many more pairs in the future. 10/10 experience

20 June 2025
Rated 5 out of 5 stars

Happy Canadian Customer

I ordered a women’s Stepper frame, shipping was quick. I received exactly what I ordered in perfect brand new condition. I would order from this company again. Very happy.

3 June 2025
Rated 5 out of 5 stars

Everything went great!

Great communication, good pricing, fast shipping, outstanding customer service, and great quality control. Kashan makes sure that everything goes smoothly and that you are happy with your new glasses. I would recommend specs at home to anyone!

12 May 2025
Rated 4 out of 5 stars

Decent service

Decent service - options available & quick processing of order. Order arrived after 5 days. Packaging not as secure as maybe expected but product as described.

3 June 2025
Rated 5 out of 5 stars

Outstanding Service From A Wonderful Person

When my wife and I were massively let down by another supplier, I found Specs At Home via Google and rang them to order a set of frames.
As they weren't in stock at his warehouse, Kashan went out of his way to locate the frames within a couple of days and got them to us via express courier.

Kashan has been brilliant all the way along. He is very pleasant, respectful and friendly and, certainly for us, was willing to go not just the extra mile but 100 miles to provide an outstanding service.

I'd highly recommend Specs At Home as a business and Kashan in particular.

Thanks very much Kashan 🌟

8 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look