Spoke with Lisa at Insurance to go regarding a change of phone which required a change to my policy. Lisa was extremely helpful explaining everything I needed to know including what to do should I nee... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... See more
Company replied
Emma was extremely helpful from 9 Am in the morning right through till 4pm. Sorting out the insurance claim for my son’s phone that was robbed of him the previous night. I rang Citymain nirevthem 10 t... See more
Company replied
I insure my phones with I digital .My toddler broke my Iphone 17 pro max blue, I lodged a claim via the Citymain claims portal, wich was easy seamless process. The repair centre advi... See more
Company replied
Company details
Written by the company
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Contact info
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, United Kingdom
- spbuk.com
4.7
Excellent
111 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a query about my mobile phone…
I had a query about my mobile phone insurance, Emma was very helpful and answered all my questions, clearly. Thank you.
5 December 2025
Unprompted review
Reply from SPB UK
Thank you for your kind words! We’re so pleased to hear that Emma was able to assist you clearly and helpfully with your mobile phone insurance query. Providing straightforward and supportive service is always our goal, and it’s wonderful to know your experience reflected that.
Kind regards
Hayley@SPB
Another fantastic experience
Another fantastic experience with Insurance 2 go. Spoke with Lisa today who seamlessly amended my policy for my new phone and the full coverage was even cheaper than the apple care! Fantastic service and thank you Lisa
5 December 2025
Unprompted review
Reply from SPB UK
Thank you for sharing such wonderful feedback! We’re delighted to hear that Lisa was able to seamlessly amend your policy and provide full coverage for your new phone at a great value. It’s fantastic to know that our service exceeded your expectations, and we’ll be sure to pass along your thanks to Lisa.
Kind regards
Hayley
Emma health with my initial claim she…
Emma health with my initial claim she was very helpful and kind
29 November 2025
Unprompted review
Reply from SPB UK
Hi James,
Thank you for sharing your feedback! We’re so pleased to hear that Emma was able to assist with your initial claim and that you found her helpful and kind. We’ll make sure your kind words are passed on to her—it will mean a lot!
Kind regards
Hayley@SPB
Lisa who handled by call was great
Lisa who handled by call was extremely helpful and handled my query extremely efficiently
6 November 2025
Unprompted review
Reply from SPB UK
Hi Nicola,
Thank you for your lovely feedback!
We’re so pleased to hear that Lisa was able to help you so efficiently — we’ll be sure to pass on your kind words to her. It’s always great to know when our team makes a positive difference. If there’s anything else we can assist with, we’re just a call or message away!
Kind regards
Hayley
Hero's.
Well, I don't know where to start. I, as a 25 year old female recently drove over my own phone, how, one may ask? No one actually knows and on returning to look for it as I realised I must have dropped in, I in fact proceeded to drive over it again, sadly not seeing it AND THEN reverse back over it (yes a third time), before I then spot it on the floor. To some, this may NOT be a quarter life crisis but I honestly felt the world ending, WW3 would be nothing in comparison to seeing my baby iPhone 14 Pro Max in about 400 pieces submerged into a puddle. My work have an insurance scheme with SPB and quite honestly if the company was a man, I'd have married him. I got a new phone in less than 24 hours of the tragic incident, which was less time than it took me to even start a grief process. I literally CANNOT get over how these magical elves (only possible staff members) received my phone and sent me another, apparently brand new, to my door within that time. I will never get over this. I'm quite honestly shell shocked and I'd honestly recommend them on national tv as the hero's of planet earth. I promise I'm not even a little bit dramatic either x
25 October 2025
Unprompted review
Reply from SPB UK
Hi Katherine,
Wow — what a story! We’re so sorry to hear about the tragic loss of your iPhone (three times over 😢), but absolutely thrilled we could help turn things around so quickly. Our team will be over the moon to hear your kind words — magical elves and all! We know how important your device is, and we’re genuinely proud to have been part of the rescue mission.
Thank you for such a heartfelt and hilarious review — you’ve made our day! If you ever need us again (hopefully not under similar circumstances!), we’ll be here, ready to help.
Warmest wishes,
Kind regards
Hayley@SPB
Lisa Is a star👌
I have been thinking to get all my devices from
insurance2go as i had ipad already with them.But i though it will be headche to do all that but when i called Lisa was really really helpfull and she did it in seconds and i am
totally stress free.Thanks alot to Lisa.
27 October 2025
Unprompted review
Reply from SPB UK
Hello Mudasar,
Thank you so much for your lovely feedback!
We’re delighted to hear that Lisa was able to make the process smooth and stress-free for you. It’s great to know you’re trusting Insurance2Go with all your devices — we truly value your loyalty. We’ll be sure to pass your kind words on to Lisa!
Kind regards
Hayley@insurance2go
Fast to answer the call
Fast to answer the call - no annoying queue. Very helpful staff who sounded like they cared.
18 October 2025
Unprompted review
Reply from SPB UK
Hey Tamsin,
Thank you for your kind feedback! We're so glad to hear your call was answered quickly and that our team made you feel genuinely cared for. Providing helpful, human support is what we strive for, so it’s great to know we hit the mark. If you ever need anything else, we’re just a call away!
Kind regards
Hayley@SPB
Insurance2Go Customer Service…
Phoned Insurance2Go Customer Service and spoke to Lisa, to renew my mobile phone policy.
Lisa was very helpful and courteous and I paid for my policy without any issues.
17 October 2025
Unprompted review
Reply from SPB UK
Hello Ann
Thank you for your lovely feedback! We're so pleased to hear that Lisa was able to assist you with renewing your mobile phone policy smoothly. We’ll be sure to pass on your kind words to her—it’ll mean a lot! If you ever need anything else, our team is always here to help
Kind regards
Hayley@SPB
There's only one HELEN!!!
My inquiry was dealt with in a very professional manner and Helen's EXCELLENT customer service skills made me smile 😁
Thanks Helen for a wonderful telephone experience.
1 October 2025
Unprompted review
Reply from SPB UK
What a fantastic review—thank you!
We couldn’t agree more… there really is only one Helen! We're so glad she was able to make your day with her professionalism and excellent customer service. We’ll be sure to pass on your kind words—it’ll mean a lot to her. Thanks again for sharing your experience!
Kind regards
Hayley@SPB
Amazing service with the lovely Helen
I rang and spoke to the lovely Helen. knowing how important our mobile is to us Helen made the process so easy it turned my day around as I have to leave the country on Friday. the instructions were clear and even emailed me when I couldn't phone back to give the tracking number. suffice to say if I can you a 6 star I would. Helen and the team were fantastic, and I just wanna say thank you from the bottom of my heart. an amazing laugh too. I wish all customer service was like her. have a great day. what Time is it? It's Helen time x
29 September 2025
Unprompted review
Reply from SPB UK
What a fantastic review—thank you!
We couldn’t agree more… there really is only one Helen! We're so glad she was able to make your day with her professionalism and excellent customer service. We’ll be sure to pass on your kind words—it’ll mean a lot to her. Thanks again for sharing your experience!
Kind regards
Hayley@SPB
The process was handled with impressive…
The process was handled with impressive speed and efficiency, and my replacement arrived within just a few days.
What truly stood out was the care and understanding shown by your team. You were aware of my personal health circumstances, and the way the claim was managed reflected a genuine duty of care. The matter was taken seriously from the outset, and my headphones were replaced without hesitation or unnecessary delays.
Experiences like this highlight the difference between standard customer service and exceptional support. I felt valued and supported throughout the entire process.
27 May 2025
Unprompted review
Reply from SPB UK
Thank you so much for your heartfelt feedback.
We’re truly glad to hear your replacement arrived quickly and that the process was handled with care and efficiency. It means a lot to us that you felt supported, especially given your personal circumstances — delivering compassionate, responsive service is something we take very seriously.
Your kind words about our team and the way your claim was managed are deeply appreciated. We’re proud to have made a difference and grateful for the opportunity to support you.
Kind regards
Hayley@SPB
Such a good company with great prices…
Such a good company with great prices and very helpful staff members. Lisa helped me with all the info I needed and had great knowledge.
18 September 2025
Unprompted review
Reply from SPB UK
Hi Holly,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team and found our prices and service helpful. A special shoutout to Lisa—she’ll be so pleased to know her knowledge and support made a difference. If you ever need anything else, we’re always here to help!
Kind regards
Hayley@SPB
Emma was extremely helpful from 9 Am in…
Emma was extremely helpful from 9 Am in the morning right through till 4pm. Sorting out the insurance claim for my son’s phone that was robbed of him the previous night. I rang Citymain nirevthem 10 times along with ringing EE . Emma was ever so helpful each time advising me. I did ring back a few times and Emma wasn’t there and another gentlemen helped me also . I feel Emma went over and beyond to help me and even with mr being frustrated kept me calm .
23 August 2025
Unprompted review
Reply from SPB UK
Hi, and thank you so much for your kind words!
We're incredibly grateful for your feedback and delighted to hear how helpful Emma was during such a stressful time. Supporting our customers through claims is a top priority, and it’s wonderful to know Emma went above and beyond to assist you throughout the day. We’ll be sure to pass on your praise to both Emma and the gentleman who also helped you.
We understand how upsetting it must have been dealing with the aftermath of the robbery, and we’re glad we could help make the process a little easier. If there's anything more we can do, please don’t hesitate to reach out.
Kind regards,
Hayley@SPB
Emma was wonderful and is a credit to…
Emma was wonderful and is a credit to your company, as was Lisa.
22 August 2025
Unprompted review
Reply from SPB UK
Hi Daniel,
Thank you so much for your lovely feedback!
We’re absolutely delighted to hear how helpful Emma and Lisa were during such a difficult time. Emma’s dedication and calm support clearly made a real difference, and it’s wonderful to know she went above and beyond to assist you. We’ll make sure both Emma and Lisa receive the recognition they deserve—they truly are a credit to our team.
If there’s anything more we can do to support you or your son, please don’t hesitate to reach out.
Kind regards,
Hayley@SPB
Lovely customer service
Lovely customer service and easy transfer to insuring new device! Emma was so helpful and made the process so easy :)
14 August 2025
Unprompted review
Reply from SPB UK
Thank you so much for your kind words! We're thrilled to hear that Emma was able to make your device transfer smooth and stress-free. We pride ourselves on delivering great customer service, so it's lovely to know your experience reflected that. If you ever need anything else, we're always here to help!
Kind regards
Hayley@SPB
wrong imei number
my situation was a bit difficult and they helped me to resolve everything
11 August 2025
Unprompted review
Reply from SPB UK
Thank you for your feedback! We're really glad we could help resolve the issue with the IMEI number and support you through a tricky situation. Our team is always here to make things as smooth as possible, even when challenges arise. If you ever need anything else, don’t hesitate to reach out!
Kind regards
Hayley@SPB
Updating policy by phone
Whilst updating my policy this morning, I spoke with Lisa. She was absolutely brilliant, very helpful and very friendly. My query was dealt with in no time at all in a very professional but very friendly manner.
11 August 2025
Unprompted review
Reply from SPB UK
Hi Martin,
Thank you for your lovely feedback! We're so pleased to hear that Lisa was able to assist you so brilliantly. We pride ourselves on delivering friendly and professional service, and it's great to know your policy update was handled smoothly. We'll be sure to pass your kind words on to Lisa—she’ll be delighted!
Kind regards
Hayley@SPB
Great service
I got through to an advisor quickly and Lisa was very helpful sorting the insurance upgrade for me
Everything was handled quickly and professionally
11 August 2025
Unprompted review
Reply from SPB UK
Hi John,
Thank you for your kind words! We're so pleased to hear that you got through quickly and that Lisa was able to assist you with your insurance upgrade. It's great to know everything was handled efficiently and professionally—just the experience we aim to deliver. We'll be sure to pass your feedback on to Lisa!
Kind regards
Hayley@SPB
Emma the call handler was very friendly…
Emma the call handler was very friendly and knowledgeable. She helped me out with information
9 August 2025
Unprompted review
Reply from SPB UK
Hey Harry,
Thank you for your feedback! We're delighted to hear that Emma provided such friendly and knowledgeable support. It's great to know she was able to give you the information you needed and make the experience a positive one. We'll be sure to pass your kind words on to her!
Kind regards
Hayley@SPB
Lisa was so friendly and more…
Lisa was so friendly and more importantly helpful would highly recommend your services
10 July 2025
Unprompted review
Reply from SPB UK
HI Lee,
Thank you so much for your kind words! We're thrilled to hear that Lisa made such a positive impression with her friendliness and helpfulness. Your recommendation means a lot to us, and we’re so glad you had a great experience with our service. If there’s anything else we can do for you, don’t hesitate to reach out!
Kind regards
Hayley@SPB
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