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2.6
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Reply from Sparrowandplumb
Hi Jo,
We have checked our system and have never received an order from your full name used. We are left very confused by this brief and negative review. I have requested further information from you via trust pilot to understand your review & experience with us. Please can you let me know as soon as possible. If not, we will look to have this removed.
Kind regards,
Emily
Placed an order for wallpaper on 13/03, after chasing my order I have received an automated email today to say it has been refunded, no reason as to why. I am now left with a decorator coming to my house later this week with no wallpaper to put up!!!! What is the point in trying to buy from small retailers if this is the poor service you receive? Back to the big stores again, such a shame.
Just noticed the price has increased on the website. Obviously the owner would rather put her customers out rather than honour the price on their website.
We purchased a medium ottoman in Becca Who velvet from Sparrow and Plumb. The colours and design is beautiful! It is just as I had hoped and very well made. It looks great in our hallway and really adds a talking point to our home, thank you!
We bought a large coffee table in Croquet Rhubarb. I loved that they were a local company who sources different fabrics and handmakes the pieces. The first coffee table that arrived was ripped on the edge and full of small tears on the top. Seeing the fabric on the actual footstool, I was immediately worried that it would not stand the test of time and that it would pill and tear more than a quality, sturdy linen should. Given that it is classified as "bespoke", I had no choice really.
I contacted Emily and she was more than happy to have us send it back and remake a new one, ensuring us that it was a mistake in the fabric.
We have now had this footstool for over a month and I regret purchasing it every day. It is already forming a small hole and is FULL of small tears and pilling. That's with us being extra careful. Honestly, unacceptable and a waste of money for us!!
I just received an Ottoman piece and I am deighted with it.. its so funky. Love it. I agree you need to wait a bit for it but it was worth the wait. I will be purchasing more from Sparrow and Plumb. Don't often write reviews but felt this company deserved it. Lovely to find a company that just a bit different
Perfect!! We ordered an Ottoman with matching cushions and they are absolutely stunning! Perfectly made, sturdy, couldn’t ask for more!! Thank you!!
Great furniture and lovely fabrics. I have a number of their pieces. They are hard wearing, yet luxurious.
They are generally pretty good at getting back to queries.
Only negative is wait on receiving furniture. Always takes longer than estimated. I guess because they are so busy.
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